IceCasino – generell diskussion (sida 12)

They took my money, and its only left 34 euros, even i start playing with 134 euros, and i chat with live support, they said it was a bug on that day, and my money just gone.

Hi, Ok, I got it 🙂. Let's wait now and keep us informed please. Thank you

I see, and how is it going? 🤔

Jag vann på ice casino och de betalade inte ut mig. Så var försiktig!

Fine and what was the casino's response to this statement?

Have you already been refunded?

Hello,

as you can read in this thread the casino is quite delayed with payments, but players reporting that they're paid in the end.

How long have you been waiting, please?

So that’s mean i my winning is gone? 🙈

Hej. De sa att det var ett misstag med ett spel och sa sedan att jag vann även med andra spel och sa ändå att det inte var betalt.

För några månader sedan vann jag upp till 1000 euro och det var betalt, men nu har jag vunnit mer och de ville inte betala ut.

Jag väntade 5 dagar på CC och skrev till dem 4 gånger och fjärde gången sa de nej, det kommer inte att betalas ut

what should i do?

Oh, I'm sorry to say that but, this rule is quite common and protects the casino, especially in such cases.

Seems like now we have a second player with such a problem. 🙁

Well, you can submit a complaint, but I would not keep high hopes.

Did you notice that martynaass is facing the same issue? I fear that my answer would be the same.

Has the casino provided you with proof that there was an error in some games? If there's proof. I fear that point 16.3 will be applied as well. 🙁 The winnings affected by bugs or errors won't be paid.

Feel free to submit a complaint, but I honestly think that it would not help much.

och jag ska satsa och jag hittar det här

Hi, do you mean the bet in this casino in general or you talking about the Cash&Spins game?

God eftermiddag, jag registrerade mig via guru-webbplatsen och sedan 2022-12-31 har jag inte kunnat ta ut mitt saldo från ice casino-webbplatsen, alltid med ofullständig status, jag gjorde kyc-verifieringen och ingenting slutfördes

Hello,

sorry to say that, but you should wait a bit. It's good that the KYC has been done, maybe the financial department is still in a delay with the payments. If you browse the previous conversations, you'll see the same issues.

Ja, jag såg andra människor som klagade på samma problem, men det är ett förbiseende för oss kunder, trots allt spelar vi för att vinna och kunna göra uttag även för ett visst behov ibland räknar vi med pengarna som tjänas in och då händer dessa saker, i alla fall. Jag hoppas att de verkligen betalar för annars skulle sidan vara bedräglig. Men tack

Hello, we really witnessed some withdrawal delays in last period of time but I can assure you, that if you are aware you haven't violated anything from casino's T&C then you will be paid. As example you can go through this happy ending case which was about quite high winning. 🙂

till kasinot i allmänhet!!!