Galactic Wins Casino – generell diskussion (sida 6)

Tack

Hej, kan någon förklara för mig väl vad jag har att sätta där eftersom jag inte förstår?

Hi!

What do you need to know, please?

IBAN and Swift are given by your bank, are codes for international tranfers that identifies your bank agency. You must go to your bank and request for it with your manager or someone!!!

God eftermiddag! Jag satte in 300 reais i galacti-vinster och gick för 700 och några reais och jag använde inte bonusen och avsade mig den, jag gjorde ett uttag för 5 dagar sedan och fortfarande ingenting! Kan någon berätta för mig om det finns en möjlighet att få mina pengar?

Hi, it's certainly possible to receive the winnings. Have you tried contacting the casino regarding your withdrawal? If it's your 1st withdrawal in the casino, it's highly probable that you'll need to verify your identity first and that's what usually takes some time.

Sedan 2024-02-13 gjorde jag mitt uttag och det är fortfarande under behandling. Jag hade redan skickat mina dokument länge. Det var meningen att det skulle verifieras och de frågade mig igen. Min fråga är när får jag min insättning? Mer än 5 dagar har gått och fortfarande ingenting

I'm sorry to say that, but only casino employees would have a chance to answer your question.

Since you have not yet passed the account verification, I'd say we should for now focus on the most important part - finding out why your documents are not accepted.

Could you please clarify if you still need to provide certain documents or if they are being rejected for a reason?

I aim to learn where the delay comes from. Let me know, please.

Problem löst igår Jag pratade med supporten och mitt uttag är redan på gång, tack så mycket

Hey. Thank you for tis positive news. It is always better to contact the support if there is some problem, right? 😉 Have they explained what was the case?

Snälla, vet någon vilka dokument jag behöver och hur snabbt uttaget är effektivt?

Hello, according to what you write you need to verify yourself in the casino, am I right ? As for your question itself, the best thing to do would be to ask the casino what you need, and if they ask you to verify your account, they will tell you what they require from you. But if you want to ask beforehand, you should definitely try the casino's support. 

Afterwards you can let us know if everything went smoothly.

I strongly believe that it will. 🤗

Tack

Tyvärr avbröt de mitt uttag och annullerade det

Hello, can I also know what was the reason the casino gave you ? Does that mean they took all your money? Were you able to pass the verification in the end ? 

Let me know and we'll see if we can help you. 

Hej

Jag hade inte ens skickat mina dokument... efter att jag ville dra mig ur kämpade jag i typ 2 eller 3 dagar för att kunna prata med en chef... Och dagen den svarade mig var det boten och mitt konto var redan på noll och det berättade för mig att på grund av villkor

Hello. Is actually your account fully verified at this casino, or not yet? What was the exact reason, they have told you, you have breached the terms, and are you aware of doing so? Please provide some more details, so we can check it out and see if our complaint team will be able to help you out with that. We'll be waiting for your response.

Nej, de berättade aldrig för mig vad det sysselsatte... och nej, sanningen är att jag inte är medveten om och jag kollar inte ens...

Hey, in this situation, I feel we are not going much further by asking you questions, so how about pictures? 🙂. Since we really want to understand what is going on, could you please paste a screenshot showing the email or any other way of communication through which the casino informed you about the problem with the rules?

I'm more than convinced this is worth a try.

Thank you in advance!

My final conclusion with this casino: couples of deposits no more than 50$,. 2 withdrawals no more than 150$. Because of that's withdrawals, I am banned from any further bonuses and promotions. Both claimed withdrawals has been with lots of difficulty . So I can say now, good bye Galactic Wins, and stay me well...

I see another casino you probably won't be playing at anymore. I understand that what is happening more and more is that casinos are taking away bonuses from players who are winning even if it is not much. I wouldn't mind it to be honest, because I sometimes see bonuses as a nuisance rather than an advantage. 

As for the withdrawals, how long did it take you to get them ? Did it take long ? 🙂