Frumzi Casino – generell diskussion (sida 17)

Well, I can't really say. If you had filed a complaint with us, I believe we would have been able to look into it further and would have more information. If you filed a complaint elsewhere, I'm afraid I don't know any more than that.

Äntligen har pengarna satts in på mitt konto. Jag fick vänta i 56 dagar på insättningen. Det är helt oacceptabelt att någon måste vänta i två månader på att få tillbaka sina pengar. Det är också oacceptabelt att de stänger ditt konto på impuls, på grund av ett "administrativt beslut" som de kallar det, och sedan låter dig vänta i två månader utan att veta om du någonsin kommer att få tillbaka dina pengar. Det viktiga är att de äntligen återbetalade pengarna. Jag vill tacka alla på det här forumet för deras hjälp. Tack för allt. Jag är ledsen, men jag skulle inte rekommendera det här casinot. De har mycket bra odds på sport, men att vänta i två månader på att få tillbaka sina pengar... Det är inte rättvist.

I completely understand your position, and I think anyone in your shoes would have done the same and felt the same way. I wouldn’t want to wait two months for my money either.

So even though you got it, I know the bitter aftertaste of the whole situation will probably linger for a while.

But I believe you’ll do well and hopefully won’t have similar experiences in the future.

Enjoy your weekend.🙂

Frumzi Jag hämtade ut ett pris den 8 maj! Det har legat fast sedan dess! Jag skrev till dem flera gånger men svaret är detsamma! Ha tålamod, det är fortfarande under granskning! Jag vann en stor summa men jag kunde hämta ut väldigt lite av den! Men jag fick det inte! Snälla hjälp mig att gå vidare! Tack så mycket!

Hello, I understand it's inconvenient, and I'd like to congratulate you on your big win.

Sadly as far as you read around the forum, many casinos conclude bigger checks before they pay out big money, so I guess thats it. 🙁

However, it should all be clearly communicated with the player without unnecessary delay. I guess this is the missing piece here, am I right?

De har alla mina uppgifter, de har redan bett om dem! För jag vann ett mindre pris och fick det ändå! Nu är det bara ett problem med det här priset!

I see you are under pressure, but from the practical point of view, it does not mean that something is completely wrong now. I suggest we wait for the casino to conclude those checks.

Waiting is part of it, I fear.

Tack så mycket, jag har en fråga till! Hur lång tid tar det att lämna in ett klagomål?

Jag begärde ett uttag på 300 euro den 24 maj 2026, vilket var en söndag. De säger att det tar 1 till 3 arbetsdagar, och idag, 2 juni 2026, har jag fortfarande inte fått mina pengar. När man pratar med dem via chatten säger de att de är väldigt ledsna, att de uppskattar dig (automatiska svar) och att de har prioriterat ditt uttag och ber dig vänta lite längre. De har sagt detta till mig flera gånger, och jag fortsätter att vänta och insistera, men de löser ingenting. Jag är desperat. Det är ett kryptouttag; bokstavligen talat, du anger bara min plånboksadress, skickar via TRX, och överföringen sker omedelbar. Jag vet inte om de behåller det ifall du avbryter för att fortsätta spela, eller om de aldrig kommer att betala mig. Jag har satt in flera tusen euro, och jag ska inte ljuga, uttagen har alltid kommit sent, men de har alltid kommit. Men det verkar som att de inte är intresserade nu. Snälla hjälp mig; det är mina pengar! Och utöver det svarar de ibland med saker som detta.

Och du fortsätter att vänta som en dåre.

Hello, I see that our team is already trying to help you with your situation. 

If you’ve always received your money late in the past, then you probably know to expect the same this time. At least, that’s how I would see it. It’s not pleasant, but sometimes that’s just how it is. We give casinos 14 days to pay out players. If they gave you a timeframe and didn’t stick to it, that’s something I wouldn’t do as a casino. It’s possible they want you to cancel the withdrawal and lose the money, or maybe they’re just experiencing a delay, or perhaps it’s a casino that consistently pays players late. 

But you’ll have to be patient and hang in there; I hope you can handle it, and I believe you’ll get your money.

Hej, sedan den 8 maj har jag fortfarande inte fått något från min vinst! Jag har skrivit till dem och jag får samma svar medan det bearbetas! Jag börjar misstänka att jag inte kommer att få det! Frumzi!

Hej, jag har fortfarande inte fått något av mitt pris! Svaret är tålamod! Vad kan jag göra? Tack så mycket för ditt svar!

Hello, somehow I overlooked the previous post; my apologies. Well, I believe Jaro explained that to the other user just recently. In my opinion, there is no need to wait to lodge the complaint. It has been almost a month if I'm not mistaken. Since we provide the casino with 14 days before stepping in, I'd say the time has come.

So, is anything preventing you from complaining, please? We can look at it if necessary.

https://casino.guru/complaints/create 👈

Tack för klagomålet, jag ska lämna in det!

Jag har lämnat in ett klagomål, tack så mycket!

I will try to be short....

I am playing with frumzi for months...and i have spend over 50.000.... i never had issue... withdrawals always within day or two... I decided to take a break for a few weeks...came back after they insisted..and gave me perks.... I started spending...again...

Now i have won jackpot and few more total around 25k... They processed 1000e in withdrawals and then played dead.. offered safety line etc...i obviously played the balance off...as i was frustrated and wanted to play in the same time... long story short i am sitting at balance roughly 5000 with pending withdrawals and casino lowered my vip status to basic lvl ... Despite me depositing... Withdrawals sitting there and VIP manager not responding... Its very very sad ...but can someone help me and direct me where to seek a help .. they said that because my deposit are lower then my balance/withdrawals they have automated system that lowered my vip status and limit withdrawal....

Its not fair....

Note i deposited over 5k in last 2 weeks...so its not lack of movement or so...

Hi, I see what you're saying, and I understand that it's not the best situation to be in. But can you tell me how long you've been waiting? Since you said you have 5k to withdraw and your VIP status was downgraded, did you have to split it up? 

When i won my "manager" rang immediately...congratulate etc .. my withdrawals were taking 1 a week 1000.... But was offered safety line 20% on any loses.. So i played away... When i wanted to claim the safety line they went silent... 3 days of emails and contacting...they applied safety line and went silent... For now i have 3 pending withdrawals....and as for yesterday they have downgraded my status to lvl 1 and 500e daily withdrawals....but thats no good anyway as my current ones are sitting there... Again i have been playing in between anyway with spare money i had about 5k in 2 weeks so even tho i had pending withdrawals i still deposited...as i didnt want to cancel them...

So long story short they removed my vip status...canceled my manager and are not responding...yes they are processing the withdrawals at piece 1 a week for ladt 3 weeks...but now lowered my limit to 500...so it would take months to get out the money...

Once my balance reach 0 i will be finishing with frumzi once for all... They are happy to take deposits... For me i am not in financial distress or deep in debt... But either way this is not fair treatment after all..