I also find it appropriate, even though I did not see any examples. However, I respect your feelings; at least the support could do the same, I guess. Try not to think about it, please. This problem with delay is a source of stress on its own.
I morse fick jag en kredit på 500 euro. Jag har fortfarande ont om 5 000 euro... vi får se. Jag är väldigt stressad, och kanske läser jag mejl på ett annat sätt...
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
När jag väl fått alla mina pengar kommer jag säkert att be om att få mitt spelkonto avslutat
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Jag har redan lämnat in en klagomålsansökan. Jag vann 7 000 euro den 12 januari och hittills har jag bara fått 2 000 euro.
I genuinely think this site is out of money and can not meet the demand of their cashouts. Their own terms and conditions says withdrawals would be processed way quicker. It makes absolutely no sense and this should impact the trust rating when they blatantly lie in the terms and conditions.
It says the finance department will process withdrawals within 3 business days, well for me we’re already at day 6 and I’m still in the "final stages of approval." This site is lying to you and their Terms and conditions are lying to you. I would ask casinoguru to please call on a representative from this company to explain why their terms and conditions and support are lying to us? Why is their trust rating so high?
I morse fick jag en kredit på 500 euro. Jag har fortfarande ont om 5 000 euro... vi får se. Jag är väldigt stressad, och kanske läser jag mejl på ett annat sätt...
Oh, it has been quite some time! With this "speed," I do not even dare to count how many weeks are left to get the whole sum. I wish I could help you feel better, but the only thing I can actually say is hang in there; the money is coming but painfully slow. 🙁
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Idag avbröt de ett uttag och jag gjorde det igen
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Nu har de accepterat ett uttag. Vi får vänta och se när de kommer till banken.
Isabella, ditt uttag på 500 euro har annullerats.
Om du själv avbröt uttaget krävs inga ytterligare åtgärder.
Om du inte har avbrutit din uttagsbegäran kan avbokningen bero på ett tekniskt fel hos din betalningsleverantör.
När du gör en ny uttagsbegäran, följ dessa instruktioner för att undvika besvär:
- Använd alltid samma betalningsmetod som användes för insättning vid uttag
- Se till att det inte finns några väntande verifieringar på ditt spelkonto
- För en bättre upplevelse på vår plattform rekommenderar vi att du använder webbläsaren Google Chrome.
Dessutom rekommenderar vi att du använder banköverföring för uttagsförfrågningar.
- Se till att du anger dina kortuppgifter och ditt personliga IBAN-nummer korrekt, utan extra mellanslag mellan siffrorna.
Om du har ytterligare frågor är du välkommen att kontakta oss via livechatt.
Här är mejlet som kom
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
Den nya begäran behandlades i morse. Jag har fortfarande 2 500 på mitt konto, 1 500 euro under bearbetning och 1 000 som borde komma in.
Kära Isa.55,
Tack för ditt tålamod.
Observera att vi är i kontakt med vårt betalningsteam och kommer att uppdatera dig så snart som möjligt angående dina nya uttagsförfrågningar. Angående det avbrutna uttaget verkar det ha annullerats av betalningsleverantören.
Vi tackar er verkligen för er förståelse och ert samarbete.
Uppriktigt,
Dragonia-teamet
DETTA ÄR SVARET DE SKICKADE PÅ KLAGOMÅLET!!!! MEN TYCKER DU ATT DET ÄR ETT SVAR????!!!!😡😡😡😡
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Jag gillar inte den här situationen alls. Martin, som följer fallet, måste sätta stopp för det.
Well, our mediators are in no position to stop anything, especially the casino's lack of sharing information. I believe I said that complaint truly requires patience. So, given the circumstances, maybe it would be beneficial to take a break from this, allowing your mind to drift away a bit, just for a couple of days. Enjoy some time away from the forum; focus on the weekend at hand. Do something else, because frankly, no matter what we feel, nothing can speed things up for now.
only time will tell whether it's going to be something worth yelling at ;(
Yes, that's true. I hope it will be shouting, but ultimately positive.🙂
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
