Dragonia Casino – generell diskussion (sida 11)

Thanks for the reply. You weren't playing with any bonuses either, were you? It just takes them a while.

Mina uttag har fastnat i 5 dagar, 3 olika uttag, jag behöver ta ut 6500 €. Kan jag få hjälp här med när pengarna börjar komma in på mitt konto?

Hi, I can’t estimate exactly when the money will reach your account. I see you’ve been waiting for five days so far, and we allow casinos 14 days to process withdrawals or complete any necessary KYC checks.

Did the casino ask you to submit any documents? Are these your first withdrawals from this casino?

I can see you have quite a bit of money to withdraw, so some patience will be needed. If you’re already verified, or the casino hasn’t requested verification and you’re simply waiting for the payments, I’d give it the 14 days I mentioned. If there’s still no progress by then, we can try to help you.

Jag tog ut totalt 1000€ för två veckor sedan och det kom i tid. Casinot har inte bett mig om några dokument och påstår att betalningen kommer att ske snart, detta har pågått i en vecka sedan jag bad. Jag har tålamod men det börjar kännas som att det tar lång tid eftersom det är många uttag som ska göras.

The previous €1,000 payout is encouraging, although I understand why this wait feels longer when you still have €6,500 to withdraw in several instalments.

Which payment method are you using, and is it the same one that worked previously? Are all three requests still pending, or has any of them moved to approved or processed?

I also found your complaint, which is currently waiting for the delayed payment. For now, the 14-day period I mentioned still applies; the complaint timer shows when the team is due to follow up, rather than a guaranteed payment date.

Please let us know when the first payment arrives or if the casino gives you a specific explanation for the delay. That will help us see whether the withdrawals are starting to move.

De kom via banköverföring som vanligt då, nu har jag använt samma metod och har inte hört något, det står bara att de behandlats för var och en, trots att jag inte har hört något från dem sedan uttagen.

That helps clarify things. You’re using the same bank-transfer method that worked previously, but processing alone doesn’t confirm that the casino has actually sent the money to your bank.

For now, leave the requests pending and avoid cancelling them, so you don’t interrupt the process or return the funds to your playable balance. Your existing complaint gives us a way to follow up if the payments remain outstanding.

I understand the lack of updates is frustrating. Please let us know if any request changes to paid or completed, or if the first transfer reaches your account.

Jag har fortfarande inte hört något och det har nu gått 9 arbetsdagar sedan uttaget. Livechatten säger att det kommer att behandlas snart och de har upprepat detta i 4 dagar nu att det behandlas och att de kommer att godkänna det snart.

Hearing "soon" repeatedly without any actual progress understandably becomes frustrating. From what you’ve described, the withdrawals are still awaiting approval, so there is no confirmation yet that the bank transfers have been sent.

One clarification: the 14-day period mentioned earlier means business days. Could you confirm the exact date you submitted these requests? That will help establish the timeline accurately.

Your complaint is already open, so please keep Jean informed that the payments remain outstanding and support still hasn’t provided a specific explanation. I hope the next update brings actual progress rather than another general assurance.

Uttag har gjorts tre dagar, den första den 26, 27 och 28 september. Bör man kontakta dem?

The casino will be contacted, but you’ll need to follow your complaint for updates. I don’t control that process, our complaint resolvers handle it.

Please check your complaint regularly. That’s where you’ll see what our team is doing, whether they need any further information from you, and when they contact the casino.

Once our complaint team has everything they need from you and the case reaches that stage, they’ll contact the casino.