Hi, I am a user from spain (they said I could play using VPN). This week they have closed my account accusing me of multi account. I only have one account in betmaster, I dont understand why they take away my 1200 euros in balance. They said they cannot review the case. Could someone help me?
Actually I'm allowed to play from my country without VPN but I was accused for multiple accounts, meanwhile they themselves asked me to close and reopen another account due to incorrect currency.
You can try to open a complaint, they might respond to yours.
They haven't responded to mine anyway!
I opened a complaint but they answered "The decision is final and cannot be reconsidered.".
I have already said it has to be an error. It is my only account.
I mean here on casino guru site, they can help you contact them.
Same here when I contacted them,they told me the decision is final.
Ok, I have filed a complaint here too.
I have read other people have been refunded with casino guru help.
Exactly, I saw that too, but it seems they've changed there terms and conditions.
Hi, I am a user from spain (they said I could play using VPN). This week they have closed my account accusing me of multi account. I only have one account in betmaster, I dont understand why they take away my 1200 euros in balance. They said they cannot review the case. Could someone help me?
Hello,
I'm sorry you had such trouble in the casino. You may submit the complaint - as suggested, just click here.
Our complaint team will do its best to investigate and possibly help.
According to our database, Spain is currently among the restricted countries, so I'm wondering now what country did you fill in the registration form.
I signed up with my spanish phone number and everything was ok. I already submitted a complaint yesterday, yes.
Hello, ok, great, let's wait some new instructions from Nick now.
Hi . I made an account just before 3 days. I verified my account instantly and I made a deposit of 40 euros which was accepted. Today I saw that they rejected my deposit without even inform me . I am waiting for them to see it further and I will be back with my rating . Hope this casino isn't a scam like many others.
Returning to my issue I have to say it was solved after a day. I successfully made a withdrawal. If they bring cash out it will be definitely one of the best platforms for gambling.
Hello,
I take this casino for an honest one, it's great that you verified your account so soon.
I would assume that you should be informed about the problem,
you can also ask the payment provider or e-wallet support you used for that deposit.
Allow me to say that scam casinos accept deposits but do not pay out winnings, your problem is the unaccepted deposit, so it is quite different, I'd say.
Anyway, let me know what you learned, please.
Finally the problem was solved. Definitely it will be one of my favorite platforms since it's really fast in procedures even if I had this inconvenience. Hope I helped you.
Hello, super news! 😀
Quite a quick solution then, so what was the issue, please?
They didn't let me withdraw money via my visa card even it was my method of payment.
Hello,
I'm sorry to hear that. I'd guess that casino payment providers face significant issues due to local gambling restrictions in Greece. Would not be the first case. What I find very important is whether the casino suggested a different payment option you can use at the moment.
Is there such a payment method, please?
Yes. They suggested me deposit instead via Mastercard which I instantly did.
I'm sorry but I'm confused now because you wrote that "They didn't let me withdraw money via my visa card even it was my method of payment."
So, what other possibilities do you have for the WITHDRAWAL, please?
Does the problem still persist?
Problem is solved. Everything is ok .
Thanks! My complaint is being managing yet...
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
