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Betmaster Casino – generell diskussion

2 år sedan av diegogarcia22
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33805 visningar 182 svar |
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2 år sedan
Om du vill diskutera något relaterat till Betmaster Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
2 år sedan

Hej, det har gått 7 dagar sedan jag försökte ta ut pengarna från mina betmaster-konton och det säger mig att de har problem med sitt system och betalningsleverantör. När ska de berätta för mig när jag ska ha dessa betalningar??? Vem kan eskalera min förfrågan, hela tiden i kundsupportchatten svarar de mig samma sak, detta är inte alls professionellt och på grund av tiderna och gränserna inom deras system räcker det att kunna lämna in ett klagomål till Profeco för tjänstebrottet som ditt företag presenterar. Jag hoppas snälla att de löser mig så snart som möjligt och att jag kan ha mina pengar på mitt konto så snart som möjligt. Tack

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diegogarcia22
2 år sedan

Hello,

sorry to hear you are in trouble.

To speed up the complaint process, please reply to Nick.

You can do so here.

Thank you.

2 år sedan

Seeing the casino's reputation here alone, already made me fall inlove with the casino.

Hopefully it will be better than the scamming casino I felt a victim of(1win casino)

I love the way they send me emails of my conversations between thier customer's help from the site.

They've agreed to verify me eventhough they proclaimed it's not necessary yet.

The depositing/payment methods are likely the ones that suits my standard in my region.

I have registered with them,i have been trying to make deposits since yesterday but it's not going through yet!

I hope to enjoy my business with the casino.

Thank you casino gurus!

Abdulrahaman
2 år sedan

Hello,

aside from the issue with the deposit, it sounds good to me.

Have you been advised what is wrong when it comes to making the deposit, please? 🤔



Radka
2 år sedan

Hi Radka,

I asked the customer's service and was told that the deposit was rejected from my bank but the deposit methods are available....so I will be going to my bank to lay complaints about it.

Abdulrahaman
2 år sedan

I guess this is a good idea, there may be some problems on your bank side, it happens with payments to casinos sometimes.

I hope it will be resolved soon.

Radka
2 år sedan

It is not actually from my bank side....I think the casino will get it resolved soon.

I tried 3 different banks if mine, I kept getting thesame result.

Abdulrahaman
2 år sedan

Oh, I see.

It was not your bank that stopped the transaction... Well, sounds interesting. Maybe the payment provider suffers some issues with banks at the moment. 🤔

Radka
2 år sedan

Exactly!

They said it's from the payment providers and they are working towards it.

Although its taking much time than expected!

Abdulrahaman
2 år sedan

Well, it usually takes some time when the casino has to deal with the 3rd parties, such as payment providers or game providers so on. To me, it seems that a certain amount of casinos would like to strip down bank transfers or debit card payments because this kind of transaction is highly overseen due to several security policies and unstable political effects. Not sure how the situation is in Africa, but in Europe, the cryptocurrencies are playing top, because it's super easy to send and receive payment.


Radka
2 år sedan

Here in Africa, especially in Nigeria, the Nigerian government had stripped out the use if crypto currencies, so if we will have to deposit via cryptocurrency it will be quite difficult to do so, sometimes we find it hard using debit cards aswell but the bank transfers is the most suitable option.

Actually we don't really mind getting paid in crypto currencies,as a matter of facts, I will prefer to get paid in crypto currency, its easier to get back our funds but depositing in crypto currencies is actually a problem down here!

Abdulrahaman
2 år sedan

Oh, I can imagine that it can cause further complications because every time there is a problem with bank or debit cards, casinos favor cryptocurrencies. As you said it's much easier. Let's hope that in your case, the casino will find some way.

2 år sedan

I had a lengthy conversation with the complainant resolution team yesterday, I was told that they were assured by the payment providers that the technical issues will be fix soon, but there is no exact time frame for the resolution, so I will have to wait until it get fixed😑, hopefully it won't take much time!

They also recommended crypto method but it's not favourable for me down here!😔

Abdulrahaman
2 år sedan

Let's hope for the best then.

This is exactly what I wrote about, casinos prefer crypto more and more. I'm sorry it's not an option for you. 🙁

Radka
2 år sedan

If I can make deposits via bank transfers and get withdrawals via cryptocurrency, it is fine by me, but to make deposit via cryptocurrency will cost me even more,and the process is quite lengthy aswell.

Abdulrahaman
2 år sedan

I think I understand.

How long it takes to solve the banking problem I wonder - well, let's see 🤔

Radka
2 år sedan

Well it depends on the payment providers, I think it's a general issue most casino are having at the moment!

The direct banking system is not going through for most casinos at the moment!

Hopefully it will be resolved soon!

Ändrad av författare 2 år sedan
Abdulrahaman
2 år sedan

I got the same feeling recently.

Even though I understand that casinos are let's say trapped by the outside inconveniences when it comes to problematic payment options, I feel that it is quite unpleasant for players because if someone deposits by debit card or bank transfer, I would expect that the withdrawal would be possible the same way. Well, it's getting far more complicated.

2 år sedan

In some cases, if it gets complicated crediting a player,the casino does suggest another payment option but the player will have to make a minimum deposit via that option in other to be able to withdrawals.

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