BassBet Casino – generell diskussion (sida 3)

Hej, jag har till och med det skriftligt nu att det är deras fel, enligt LiveChat, men jag är fortfarande inte spärrad, jag har nu spärrat kreditkortet för min egen säkerhet

Very good step! Please also make sure to forward the statement in writing you mentioned to Michal. He will surely put it to good use!

Do you have someone close to help you get through this, please?

Update:

so in my last update last week I had mentionned that they have accepted all my documents, there was only one left I needed to send them which is my proof of address, so I sent them proof of my old and also new address, that was one week ago.

Today they finally answered me asking me again for all of the documents I already sent and got approved last week.. So I sent them all over again, hopefully this time I won’t have to wait another week for nothing.

ps: All my documents are legit and in good quality so no concerns about that

I'd probably be getting quite angry because I don't see why they would ask the same thing again if you already sent it to them last week and it was approved. 

Anyway, I can see that you have a lot of patience, although what else is left for you. If this drags on and nothing comes of it, we will try to help you with our complaints team. 

I hope it will soon be over and you will be able to withdraw the money. 🙂

Ich bin trotz dieser Email, immer noch nicht gesperrt, mein Kollege hat es überprüft 🤦‍♀️

Dear Kerstin,

Thank you for contacting our support team.

We would like to inform you that, in conformity with our Terms and Conditions, any balance in your game account will be voided during the process.

Please, confirm your decision and acknowledgment by replying to this email.

Our Casino is fully committed to supporting Responsible Gambling initiatives and encourages you to find information about Responsible Gambling at the websites of the organizations below. Apart from professional help, you will also find applications, which, when downloaded, limit your access to gaming.

https://responsiblegambling.org/ 

https://www.gamblersanonymous.org.uk/

https://www.gamblingtherapy.org/

https://www.betfilter.com/

https://www.gamcare.org.uk/

If you have any additional questions, please, do not hesitate to let us know. 

Best Regards, 

Customer Service

I'm speechless.. I honestly hope this is some way of very stupid translation, because I can't believe you have to confirm you agree with the balance to be voided. Personally, I see no reason why you should even confirm your request once more. Not to even mention the balance involved.

Please let Kristina know about that immediatelly. This is far too serious, I'd say!

Hej Radka, jag bekräftade inte att de kunde behålla mina pengar, men jag bad dem att betala.

Det finns inget sätt att komma bort från deras e-postlista. Jag har bett många gånger att kontot ska stängas permanent. De skickar e-postmeddelanden med en bonus på 5e eller 20 gratissnurr. När jag försöker logga in får jag "ditt konto granskas" men de stänger inte kontot permanent utan fortsätter att spamma. Om du på något sätt tar bort dig själv från listan, kommer de på det kasinot att lägga till dig tillbaka till listan. Det borde finnas en lag på EU-nivå för dessa skräpkasinon nu.

The only reasonable response, I'd say.

Once more, though, I ask you to add this latest issue to the complaint thread. Just as you write a post on the forum, feel free to add all those screenshots there. Especially the casino's previous suggestion is very important, because it makes no sense. Instead, it was highly unfair.

Hello!

As I posted in the other thread, the situation is getting really desperate.

It was just last Wednesday during a call focused on complicated player issues when my colleagues mentioned the increasing trend of such massive group promotions and casinos inability to ensure excluding addicted players from email campaigns once their accounts have been closed due to addiction.

We agreed such a situation is troublesome and should be avoided. However, there is always some catch. We believe we can try to help only if such emails are sent from the official casino email, not through affiliate partners or promo partners. Third parties, despite how it may sound, are beyond our reach.

I can imagine the same may be happening with many more previously closed accounts; it does not matter whether the addictions were involved or not. Also, I have already heard that such accounts have not been, in many cases, technically fully closed. Just as you said, "under review" or something similar.

When it comes to the mailing lists, perhaps asking the local authority overseeing GDPR compliance may lead to something.

In any case, feel free to submit a complaint about that. In my opinion, permanent account closure is a reasonable request and the casino should be - within reasonable borders - acting accordingly.

Jag satte honom i CC i varje mejl

Ok, that's good.

I really don't like where this is going, to be completely honest with you.

Radka, inte jag heller, hoppas jag får tillbaka mina pengar 😬 Som tur är kan jag inte spela någon annanstans längre, jag blev bannlyst genom Oasis.

Hej Radka, de försöker med alla medel, vid tidpunkten för kontostängning, på grund av spelberoende, Jag var ännu inte en VIP-kund

Hello,

we are all very concerned about those practices and my colleagues are constantly trying to educate casino representatives about how wrong and dangerous for players such an approach is!

Hold on, please. Michal is on it.

Hej Radka, kasinot håller oss fortfarande tillbaka, det är frustrerande

Hi Kikidoof,

I wish I could say something helpful. I imagine it is really hard for you. Do you have someone around you to help you go through that? There have been other players in very similar situations, so I can't recall whether I asked you before - I'm sorry if I already did - try to stay away from emails, try not to access your casino accounts, and set limits on your payment options. Do whatever you can to avoid deposits in any casino. 🙏

Jag har väntat på min 500e i tre dagar och du berättar samma historia för mig som du

Vilka lögner berättar de för dig? Mitt konto har fortfarande inte inaktiverats och de har inte svarat på mitt klagomål än.

Could you tell us more, please?

What are you experiencing with your withdrawal?

Hopefully we will be able to help. 🙏