BassBet Casino – generell diskussion (sida 2)

Tyvärr spelade jag igår på detta casino och vann. Jag gjorde ett uttag (väntande).

Då kom jag på att det är samma management som spinanga.

Det är ett av de sämsta företagen som tyvärr casinoguru har med högt betyg och skyddar oss inte.

Jag gjorde ett uttag på Spinanga efter

20 dagar och givetvis med ett klagomål öppet. De bad aldrig om verifiering så i allmänhet frågar de inte. De gör bara ursäkter för att avbryta uttaget och förlora dina pengar.

Jag skulle föreslå alla som faller i denna fälla att ha tålamod tills de får uttaget och inte spela här igen.

De betalar men väldigt sent!!!!

You just wrote that you made your withdrawal yesterday, right? So, how come you already know that they pay late, is my question?🤷‍♀️

Is your account already verified there, and what payment method have you used, please?

I hope that it will be much faster than your experience at Spinanga, believe me.

Jag vet eftersom jag spelade på spinanga casino. Det är exakt samma system. Jag kommer dock att vänta 3 arbetsdagar som de sa innan jag lämnar in ett klagomål. De gör ingen verifiering. Jag klargjorde detta med deras livechatt.

Keep us informed, please.

And keep in mind that with the highest possibility, they mean 3 working days, though.

So I decided to join Bassbet three days ago, I made a 150$ deposit and got 150$ sports bonus that I rolled over successfully following all the rules of terms & conditions. I made it to 1500$ then suddenly the administration blocked me from betting on sports, which I could understand. So I decided to push my luck further in live casino, I was able to make it up to 3000$.

This morning, I try to log in to my account, and to my surprise, my account has been closed by administration without any warning or explanation, I tried contacting them by email but still no answer from them, so I reached them thru live chat, they told me that the relevant department will be reaching out to me shortly.

I am very worried about what is going to happen to my balance, has anything similar happened to anyone? Can I expect to get my money withdrawn or is it a scam? Thank you for anyone taking the time to read and answer me.🙏🏻

Jag skulle föreslå att du lämnar in ett klagomål till casinoguru om just detta casino. I allmänhet betalar de, de kan komma för sent men de betalar. Jag talar utifrån mina egna erfarenheter med dem.

Men för att förstå, har de blockerat ditt konto? Eller kan du inte logga in på deras sida?

Thank you for your response thanos.

So they put my account under review without any warning or email, when I try to log in I get this message: « your account is under review, please check out our help center for more information »

Jag tror att problemet kommer att lösas. Lämna in ett klagomål via casinoguru (otroligt hjälpsamt). Ha tålamod så får du dina pengar.

Generellt ska du dock tänka på att undvika bonusar eftersom du blir förvirrad och oftast förlorar! Ibland går jag inte igenom dem, det är lättare att vinna utan bonus och göra ett omedelbart uttag.

Jag hoppas att ditt problem är löst snart!

Thanks for your answer again, I hope you’re right, I will update you as soon as I get an answer from them 🙂

Hello, I see you already got a pretty good recommendation from another player. If you have an account under review, obviously the casino is checking the gameplay. So you'll have to wait until it's over. Did they tell you how long it should take? 

If you are interested you can file a complaint with us and we will try to help you if something unexpected happens.

Hopefully everything will be fine and you will eventually get your money.

If anything changes, just let me know.🙂

Hi Jaro,

Thank you for taking the time to respond. At the moment I still didn’t receive any message nor answer from them. I will update you as soon as I get something. Thanks again

It may be due to the weekend, so we'll see if they respond in the next few days. 

So I will wait.🙂

Hi Jaro,

indeed you were right, they sent me an email to proceed to KYC. I sent them all my documents, I am now waiting for a response. I had entered an old address while registering so I just provided them with my new one with proof, hopefully it won’t complicate my case.

Okay then, so just focus on what the casino wants from you and I guess you'll be okay. If you have any problems, let us know and we'll try to help. 

I also hope there will be no issue with any documents. 🙂

Hej alla, sedan den 23 februari 2025 har jag försökt blockera mitt konto där, i form av e-postmeddelanden och ytterligare support, eftersom jag är beroende, men ingenting händer och jag kan fortsätta spela.

Vem har erfarenhet av BassBet?

Hi!

I moved your post to the official BassBet thread to help others respond to your situation, which indeed sounds troublesome. According to their own terms, upon requesting self-exclusion via email at support@bassbet.com, the casino account will be closed within the next 24 hours:

If the support is aware of the nature of your request, they really should act imemdiately. It is a temporary solution but may help: ask someone close to change your account password for you. Try not to log back into the account unless the matter is resolved and wait for the complaint to progress further, please.

It may take some time so try your best not to play. Would you be interested in further safeguard measures? Browse this secluded part of the website 👈👈 or feel free to respond back to me.

Hej, jag har nu fått någon att ändra mitt lösenord så att jag inte längre kan spela på BassBet. Sedan den skriftliga spärren jag begärde den 23 februari 2025 har jag satt in över 3000 EUR där och även nu är mitt konto fortfarande öppet. Jag skrev till supporten och i chatten att jag är beroende och vill ha tillbaka mina pengar. Jag hoppas att Guru kan hjälpa mig och att detta casino klassas som tveksamt.

Jag kunde själv återställa mitt lösenord efter att ha fått en familjemedlem att ändra det och lockades fortfarande med bonusar trots att jag blockerade mig själv den 23 februari 2025 på grund av spelberoende. Mitt konto är fortfarande öppet och tyvärr spelbart, och jag har nu nått 4 000 EUR sedan den begärda blockeringen. Ingen har svarat och mitt klagomål ligger fortfarande kvar med klagomålet här på Guru, men Kristina har inte svarat än heller.

I'm sorry to see you are struggling like this. As I told you the last time, a complaint is a slow process, so meanwhile, you have to try your best to prevent depositing in the casino. This is why I suggested changing passwords for every related source, like the email registered with the casino, through which you may reset your password once more.

Since the situation seems rather desperate to me, have you perhaps considered contacting the hep center?

These are available in Germany:

+49 6131 177 381

+49 1805 10 40 11

+49 711 278 01

Also, your relatives may lend a hand—this guide is focused on this possibility 👈👈

Unless your account is closed, please do what you can to prevent yourself from accessing any casino.

Try activating the children protection block on your devices or browsers; that may restrict gambling-related websites from opening, though it never works per 100%.