BassBet Casino – generell diskussion

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Sajten är nere och mina pengar finns hos dem

Despite submitting all the required documentation, including my Revolut account statement and card screenshots, the withdrawal has been continuously delayed with no valid explanation.

The documents I’ve provided are correct and comply with their guidelines, yet BassBet has repeatedly rejected them. Their customer support has been sending automated, AI-generated responses, claiming my documents are being reviewed but without providing any concrete updates.

I’m frustrated because I’ve been promised multiple times that the issue will be resolved, but I’ve received no clear answers or actions. Instead, I’m simply told that the withdrawal is in queue, and they keep using verification as an excuse for the delays, especially with the weekend approaching. It feels like the delays are intentional, as they avoid processing withdrawals before the weekend.

BassBet operates under the Anjouan Gaming License Authority, and I’m beginning to question whether they’re following proper regulatory standards in processing withdrawals. It’s been extremely frustrating, and I wanted to share my experience to see if others have faced similar issues or have advice on how to proceed.

Has anyone else dealt with similar delays or the use of AI responses from BassBet? Any insights would be appreciated!

May I ask if the issue still persists at your end? Here the site works all good.

Also, could you provide more details regarding your funds, as you said they are with them, please?

It is completely understandable that you feel frustrated if no one gives you any clear answer.

Have you checked all your documents if they're in the right format, though? Usually it is the PDF format casinos require.

Our complaint team has informed you that they will be able to intervene in your case only after the 14-day time period passes, so hopefully the casino will be able to fix everything before then. We'll keep an eye on your complaint, for sure.

Also keep us informed whenever there's any updates, please.

I have submitted the correct documentation multiple times, using standard PDF files directly from my Revolut account. The documents are not the issue, as I have followed their guidelines meticulously.

Initially, I submitted the last 6 months of transactions, but BassBet asked for the last 2 months instead. I provided those as well, and both sets of documents were rejected. This is despite the fact that I know these documents are correct, as I’ve successfully used the same verification process with other operators.

It has now been 10 days since I requested the withdrawal, and I’ve tried verifying my account three times. However, I’ve received no feedback in the last 3 days. The lack of communication and continuous delays are becoming increasingly frustrating, and I’m still left in the dark regarding the status of my withdrawal.

Antagligen är webbplatsen inte auktoriserad i mitt land. Vilket jag tycker är konstigt eftersom jag har spelat och gjort insättningar och uttag normalt i nästan en månad. Jag är inte säker på hur mycket jag måste få eftersom jag inte ens har tillgång till kontot

Hello,

Do you think it is possible that the casino decided to stop providing its services to players from your country? I mean, it may be close. How about you check your mailbox, spam folder, or any other folder to find out whether you have received something now worth notice in the past? Meanwhile, I'll try to access the site with the VPN set to Portugal, at least.

Update:

I'm able to register:

Based on this, I definitely recommend browsing the email for clues. Let me know if you manage to find something useful. 🙏

Jag har inte hört något om detta casino, vänligen tipsa om något adekvat när det gäller avkastning från nya kasinon.

Hello,

I suggest you start reading this thread. The same goes for the other casino you have just asked about.

Detta casino låter dig inte göra identifiering från början och talar om för dig att kontot inte behöver legitimation och när du ska göra ett uttag ber det om legitimation även om det i villkoren och reglerna står att du måste göra identifiering, det är inte så. Vara försiktig!!!! Detta är orättvist och du kommer att vara sen med att göra ett uttag

I have that problem.. 11 days now

I am glad that most of the documents are okay; it is the first step to success.

What reason they gave you though for this rejection, I wonder? Especially if you use the same documents elsewhere.

It is completely understandable to feel frustrated whenever there is no communication from the casino side. We experience this many times as well, unfortunately.

Now we will hopefully be able to contact them regarding your complaint. Please try to stay with us.

Have you experienced this yourself as well? It is really unfortunate.

How long did it take to withdraw at the end, if I may ask?

I did Get The rest today.

Vem har gjort ett uttag från Bassbet och hur länge? Mitt konto säger att jag inte behöver verifiera min identitet men när vi pratade på livechatt sa de till mig att nu är det inte nödvändigt men det kan bli nödvändigt i framtiden så logiskt är det kasinots policy att begära identifiering när vi vill göra ett uttag och detta är väldigt orättvist eftersom jag personligen är villig att verifiera min identitet från början men jag har inte möjligheten att berätta för mig om det tog lång tid att ta ut det.

Hello, I hope you don't mind me moving your post to this thread. In my opinion, you will find the feedback here.

As far as I can say, the majority of players would prefer to be verified before the first deposit is made. Not every casino is ready to reflect on these preferences. On the other hand, it has quite a logical explanation too. Well, I'd say we have to set our priorities and then consider options.

👏Good news! Thanks for the update. The casino pays out eventually... Hopefully the process will be improved soon; still, it is great to share you've got the money.