BassBet Casino – generell diskussion (sida 20)

Hello,

For me, it seems your situation may be slightly different. Do you know why your casino account was closed, please? Could it be due to issues with country restrictions or a VPN?

Sure, I would probably do the same. Creating another withdrawal request probably won't help much, but if it's a different payment method and it's been verified, you could at least compare whether some of the withdrawals will arrive sooner.

I think a complaint will be necessary in your case, though. 

Hi, let's try to understand this situation so that we can find a solution. It will definitely be important to verify your identity in order to withdraw money, that's clear. You say they aren't replying to your emails, does that mean you sent them the documents there? Is there nowhere in your profile where you can upload the documents they want from you? If not, and the casino doesn't reply and you don't know what to do next, we'll be here to help you.

Be sure to give me an update.

Jag har inte skickat några dokument än eftersom jag inte vet vilka dokument som krävs eller till vem jag ska skicka dem. Jag kan inte ladda upp något till min profil; det står att ingen verifiering krävs.

Men vilket VPN har jag använt?

Jag kan nu verifiera mitt konto via min profil. Jag följer alla instruktioner och återkommer till dig senare. Tack.

Nej, de säger termerna 9.1, 9.3, 9.5

Guys im so sad when Im reading this lines... i cursed myself cause I didnt come here first before I play any casino...i played bassbet too i won from 70€ to 3500€ after 3weeks of harassing them i got 1500 from that i never play this shit sites again like bassbet robocat etc all the same....my wife 500€ withdrawal arrived today from wonaco what she withdrawed on JAN 3!!!!! They said every day everything is ok just some delay after 4weeks they decided to ask documents.....it was another 2 weeks cause they dont want to accept it, now they saw she wont lose back that money finally they sent it....

Okay, you mentioned support, so are you chatting with them via live chat? Did you mention that you sent them an email and haven't received a reply, and therefore you can't verify your account? 

Did you maybe ask on live chat which documents you should send them and how?

KYC-folket har precis skrivit till mig och bett mig om informationen i PDF-format från kortet, vilket inte längre finns.

Självklart kan du det. De betalar oftast sent förstås...

Hello, I'm not familiar with those rules and sadly, I did not understand your previous post either. What you mentioned earlier, however, included breaching rules, while the majority of players have been experiencing delays with approved withdrawals.

Therefore, I am confident that the complaint will adequately address all those details, no need to worry.

Jag förstår, vad jag inte förstod är att mitt konto stängdes på grund av dessa villkor som de har.

Hello, what kind of data, please? If the request pertains to past deposits, I would attempt to retrieve the card history. Can you perhaps ask the bank that issued the card?

I'd say it depends on what exactly the casino has asked.

Roberta (Bassbet)

23 februari 2026, 14:46 EET

Kära John,

Tack för att du kontaktade vår kundsupport.

Vi ber er härmed vänligen att skicka oss ett aktuellt adressbevis i PDF-format och två foton som visar kortets fram- och baksida. 533317******4986

Om du har ytterligare frågor eller önskemål, tveka inte att kontakta oss via livechatt eller e-post. Postkontoret som utfärdade kortet finns inte längre. Jag har redan skickat allt för det andra kortet, plus dokument och kontrakt.

Hi to all,

Today I submitted my compalint.

Let's see what happens.

There is no way for a casino to hold withdraw that much time !!!!!Their help section is clear !!!

12 business days waiting for a skrill withdrawal is way over the top.

Both support and live chat don't give solutions only robotic replies without taking care of their customers!!!!!

How long they think are gonna stay in the market when so many customers facing these kind of behaviour ???

Awful experience and imagine that my first withdrawal on them it took 4 business days to be in my Skrill account.

Smells like a trap..........

Dude, det är deras taktik att få dig att avbryta dina uttag och spela om allting.

Tyvärr lyckades de med mig för ett år sedan, jag spelade mycket och jag hade ingen kontroll.

Ingen borde spela på den här sidan; det är helt galet. Även om man överväger ett uttag på 500 euro för personer som bara satsar det beloppet på en enda insats.

Ta dina pengar så fort de kommer och stäng kontot, mitt råd.

Not a bad idea at all but first they have to pay .

Right ??

After all I have control of it .I still play what I want with them since I would have play the same on an other enterprise.

It's so unprofessional what they do to players.

In your case they played mind games and they succeded ........unfortunately!!!

Men först blockerade de mig för att jag spelade från Italien, sedan för att jag spelade orättvist, nu har de bett mig om dokument i två månader och jag förstår ingenting längre, ärligt talat gjorde jag inget av detta.

But as you see they accept players from Italy

Unless you are not Italian.........