Mitt klagomål stängdes som olöst eftersom kasinot inte svarade på mitt klagomål här. Jag såg att många andra klagomål mot detta casino fortfarande är under behandling och casinoguru har lyckats komma i kontakt med casinot utanför casinoguru-plattformen. Jag vet inte om Josef försökte kontakta casinot via andra plattformar för det är klart att de samarbetar? Nu är mina händer ganska knutna om inte heller tillståndsmyndigheten svarar på klagomål😭
Hello. I am sorry about the resolution of your complaint here, with our team. Unfortunately Jozef wasn't able to get in touch with the casino, as per their unwillingness to cooperate regarding your case. Please have in mind, that every case is different, and therefore each of them is taken individually. I am confident to say, that our team does their best, every time, to try to get the best result in every complaint, by using their own "techniques", if I can call them that. In this case, sorry to tell you, but the licensing authority at this particular casino hasn't got the best reputation, at all. So, I am quite unsure, what you can expect there. Hopefully next time you will have more luck by playing at a safer casino. Just, please, be cautious when choosing one. 🙏
Det är tråkigt att kasinot reglerar klagomålen, men de vill inte reglera ett så viktigt ämne som ansvarsfullt spelande, eftersom de vet att de misslyckades totalt. De reagerar på dessa klagomål endast vad de känner är fördelaktigt för dem. Det är också tråkigt att casinot blockerade min e-post, mejlet säger att sändningen av meddelandet misslyckades, jag skickade från min andra e-post och meddelandet gick igenom. Inte en särskilt ansvarsfull verksamhet. Och jag tycker att kasinots betyg borde sänkas snabbt och läggas till den svarta listan.
Sad indeed, as you said. Even more sad, that we can not do more about it, just to lower the safety index, which already is below average, btw. It will occur every time whenever a complaint is marked as unresolved, that it'll lead to the safety index to get even lower. We do not blacklist any casinos, and that is because we want to be transparent and be able to show all the information to everyone on our site. That is the reason we do not keep such a list. We hope the players can read all those information beforehand, to know what to expect, and based of these decide whenever is safe or not to play and deposit at each casino.
I have noticed the safety index has lowered . Has anyone had any resolution ?
You currently have the best news in my opinion. They have agreed to pay you. I have no updates, other than i can enter gameplay on slot games.. Have you gotten any news after affiliate good news message?
Not as of yet . There is 1 day left on the timer. Even if they agree to what my representative has suggested I think my next hurdle will be an actual withdrawal but 1 step at a time I guess . I know my account is fully verified now but that doesnt seem like it makes a difference.
They havnt agreed to pay but agreed that all funds shouldn't of been removed . I reached the highest VIP level which can only be reached with real money funds which is kind of an indicator as to how much my funds were re wagered but I think if they were to reimburse I will need to wager again the funds I played on the " forbidden game" . I apparently won 350 but there is no indication how much I played of my bonus funds .
Yes, i saw your nickname on casino Tournament rankings.. It was like 75 euros win, imagine the bigger wagerers.... Everyone might not have been wagering winnings..
Guru should add all the casinos ninbet, dogsfortune and duobetz on same casinos list.. And add their rating lower.
My complaint will time out in 4 hours.. Lets see if Ana is in the office today.
Go to trustpilot and 7bets.. They are beating up alot of people.... So not interesting or healthy topic to follow scam operation regularly. Sometimes you just have to say, i got scammed, and there is nothing i can do.
Some people will do something so life changing, that it will destroy them, most people will recover, we are just lucky, atleast now. We didnt transfer them fortunes.
So true . As soon as I began having problems I played my funds down as I felt they were putting blocks in the way . Never my money till it's on my bank account. All I am giving is my time to see how it pans out and if at best it lowers their score so less people sign up then so be it .
Not as of yet . There is 1 day left on the timer. Even if they agree to what my representative has suggested I think my next hurdle will be an actual withdrawal but 1 step at a time I guess . I know my account is fully verified now but that doesnt seem like it makes a difference.
Hi, last complaint was solved in January, so probably nothing has been sorted out in the next few days.
But I saw in your complaint that Branislav might get to the solution of your case. I am certainly keeping my fingers crossed for you that it will come to a successful conclusion.
I hope so 🤞☘️
What did you do to get them to pay you? threatened or something?
Everyone who has transfered them money lately. Why dont you next time check if you are putting your funds into rabbit hole before you decide to play?
None of you will ever get paid. So relax as well as you can while waiting, you will NOT get your winnings, not even your deposit back.
Its your own mistake. There are many coke noses these days at casino industry, DONT TRUST AFFILIATE SITES, DONT TRUST ANYONE EXCEPT RESEARCH ON LEGITIMATE CUSTOMER REVIEWS.
IF YOU FIND 10 UNIQUE CASINOS, MOST LIKELY ATLEAST 4 OF THEM ARE NOT REAL CASINOS UP TO THOUSAND DOLLAR WINS.
these guys rape immediately, which is unique, but there are other sites that keep big wins on themselves. But these guys eats rats, whatever they get. So dont wait EVER that you will get paid.
You have lost your money + your winnings.
And im sorry about it as much as i can, DO YOUR RESEARCH NEXT TIME.
Everyone who has transfered them money lately. Why dont you next time check if you are putting your funds into rabbit hole before you decide to play?
None of you will ever get paid. So relax as well as you can while waiting, you will NOT get your winnings, not even your deposit back.
I think it would be nice if we weren't so negative.
However, I definitely agree that players should always check some information about the casino, because this can prevent unpleasant situations to a much greater extent. Without that, I wouldn't go anywhere in today's online age where scams can be found everywhere.
I also think they won't pay more, only with a miracle.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
