5Gringos Casino – generell diskussion (sida 5)

Hej allihopa,

Jag begärde ett uttag den 27 juli 2025. Idag är det den 8 augusti och jag väntar fortfarande på mina pengar. Enligt webbplatsen tar uttag vanligtvis tre till fem arbetsdagar, så den tidsfristen har sedan länge passerat.

Jag har kontaktat supporten flera gånger, via livechatt och e-post. Svaret är alltid detsamma: "Din utbetalning behandlas" eller "ekonomiavdelningen arbetar med det." Men ingenting händer. Ingen uppdatering, ingen förklaring, ingen förändring.

För mig verkar det här inte allvarligt. Det känns som att man får vänta. Och det med något så viktigt som en utbetalning.

Jag tycker du borde veta vad du ger dig in på innan du spelar där. Förtroende ser inte ut så för mig!

Have they asked for any documents from you to pass the verification, though, or is it not needed?

Please let us know if there have been any updates today.

Hej Romi,

Inga dokument begärs för närvarande. Webbplatsen kräver för närvarande ingen verifiering, och jag har fortfarande inte pengarna.

Thank you for the update.

Hopefully soon our complaint will be able to get in touch with the casino regarding your complaint.

Keep us informed, please.

God dag,

Jag vann 6000 euro på 5Gringos för ungefär 3 veckor sedan.

Naturligtvis kan du bara ta ut 500 euro per dag och bara ha 3 aktiva uttagsförfrågningar.

Efter vad som kändes som att tigga och knäböja betalade de äntligen ut de första 3 ansökningarna efter 8 dagar!!!!!!

Sedan dess har ingenting utvecklats alls.

Så långa väntetider är, enligt vår erfarenhet, mycket ovanliga och absolut oacceptabla.

Självklart kan jag bevisa det med skärmdumpar!

Och nej, smarta herrar, det beror inte på verifieringen, som kontot visar: ingen verifiering krävs.

Det kan inte heller bero på bonusen, eftersom den redan har hämtats ut för länge sedan. (De första 1500 har redan betalats ut).

Butiken har helt enkelt inga pengar och håller tydligen medvetet undan betalningar!

Bara tomma löften och förhalningstaktiker via livechatt och e-postsupport!

Jag är ledsen, men jag säger det väldigt tydligt: ​​Jag avråder starkt alla från att spela på: https://5gringos789799.com/de/ !!

Ett annat casino i samma grupp (Malina) är dock förstklassigt, välrenommerat och erbjuder snabba utbetalningar, så jag förstår inte 5scammers problem.

Har någon några idéer eller tips på vad jag mer kan prova för att så småningom få pengarna? 😅

Eller kanske Casinoguru skulle kunna bli involverade här; jag har redan hittat ett liknande fall som involverar Supabet (samma casinogrupp) där Guru medlade och slutligen löste fallet.

Tack så mycket på förhand.

Hälsningar

Flo

Tillägg

Hello, without smarty pants, I would complain. 3 weeks are far too long for my taste, especially when no verification is actually needed.

So, please start there: https://de.casino.guru/beschwerden/einreichen 👈

I hope my colleagues can dive deep; it all depends on the casino's cooperation.

Hej, jag har problem med uttaget på 5gringos casino. När jag gör ett uttag återför de pengarna till mitt casinokonto efter tre dagar. De har gjort detta mot mig två gånger nu. Som en ursäkt får jag samma mejl om att det var ett tekniskt problem och att jag inte är skyldig. Jag får reda på att detta är en vanlig sak för dem eftersom spelaren på så sätt kan ändra sig och spela igen, vilket naturligtvis innebär att hen kommer att förlora en del av eller alla pengar hen ville ta ut. Jag skickade ett brev till dem via supportmejlet, sedan skrev jag till dem och skickade bilder på samma svar. Nu väntar jag på deras svar. Men i vilket fall som helst kommer jag ALDRIG att göra en insättning hos dem igen.

Hello and thank you for sharing with us. Am I correct in assuming you have received no suggested working payment options? I mean, it's hard to believe this trial and error is the only way to send you the money. It's clear you are not very convinced and the casino should do its best to change that. Obviously withdrawal is one of the essential features of each casino. Would you let us know how the casino is going to resolve the transaction, please? I would love to know the matter is eventually resolved.

Hello. After the second payout cancellation, they gave me the same response as the first time, so I wrote back to them pointing that out. I also filed a formal complaint, but I haven't received a reply. A third withdrawal request was submitted on Monday; today is the third day, and it is still under review. I mean, we’re living in 2026—they take three days to review a payout, only to reject it anyway. I’ll let you know how things stand with the payout today. Best regards.

Oh, I thought it seemed that the payment system was malfunctioning; thus, I guess the cancellation may be an automatic process rather than deliberate human action; reviewing can also be an automatic process, and if that process is not working... well... Is there any other payment option you could try? Did the casino suggest anything like this? To me it seems like you're in an information vacuum now, which is not good, of course.

Please let me know and if things won't improve, I would consider complaining to the Casino Guru Resolution Center.

Hello. Even on my third attempt, the funds were returned to my gaming account, and they apologized for the technical issues. There are other withdrawal options available, too. I deposited using Visa and wanted the payout to go to my Visa card. However, they offer Visa, Mastercard, bank transfer, Revolut (via bank transfer), Skrill, Skrill 1-Tap, Neteller, MiFinity, and cryptocurrencies. I don't know what else to do; I don't have another account. But I do think they are doing this on purpose.

I open Skrill and i will tray 4 time withdraw. I play on a casinos but newer have problem to withdraw. On 5gringos i will never depozit again.

I imagine this is greatly unexpected.... When you named all those other possible options, could you then try to withdraw using a Visa for example? I got the impression all those other options are available, but I could be wrong. In any case, it's reassuring to hear the casino apologizing, but it would be, at least in my opinion, much better to recommend a specific withdrawal option to you and then guide you through.

Could you ask the agent or support for a recommendation? Furthermore, has anyone suggested you might have another account, or is it, let's say, a broader idea, not specifically relevant for the withdrawal?

Hello. I’ve tried to withdraw funds to the Visa card I used for my deposit four times, but each time the money was returned to my casino account. Every time I spoke to an agent, I got the same excuse—claiming it was a technical issue—but their policy involves a three-day review period, followed by approval, processing, and finalization. Yet, in my case, the money was returned to my casino account while still under review, after just three to five days. I requested my first withdrawal on September 18, 2026, and I still haven't succeeded. An agent suggested I try a different withdrawal method, so I opened a Skrill account today and submitted a withdrawal request to Skrill. My opinion is that they don't actually have technical issues; instead, they use these tactics to delay payouts. I believe 80% of players change their minds in the meantime and gamble away some—if not all—of the money, which ultimately results in a win for the casino. I strongly advise against playing at 5gringos. As I’ve mentioned elsewhere, I have never—ever—had issues with withdrawals anywhere else.

And on top of that, when I email support, there’s no reply! Isn't that ridiculous?

Well, I see where this comes from. That's very much why I kept asking about specific options.

In such cases, going on and on for the same payment option must indeed be frustrating. I strongly agree. 😔 I suggest we wait for the Skrill for a few days.

Hello, I have finally received my funds on Skrill after a long time.

Hello, that's fantastic news! Though it was a bigger adventure than one would expect. 😁

Would you say it's worth staying or trying different casinos with potentially less painful processes? I dare say that not every single one is so stressful; otherwise, the forum would be full of angry players, but you have the experience and that surely matters.

Hello, yes, indeed. Great news after a long, frustrating wait. I don't think it's worth sticking with them; they have a very poor payout system. So, I think I'm done playing there. Just as an example: the other day I requested a withdrawal from another casino, and the funds were in my account by morning—no issues at all. All players want to receive their funds as soon as possible. Best regards.