1win Casino – generell diskussion (sida 55)

Oh, that's certainly a negative experience. I understand the casino believes the rules about multiple accounts or software usage were broken, while you see it differently. Well, the mediators aim to see the proofs in those scenarios, since good proofs are certainly needed to void the balance like that.

Don't worry; the mediators will do their best to find out.

Yes, I have a VIP manager, but all he ever tells me is to wait more and more and more.

have a complaint open here that’s been awaiting review for a few days. Would it be possible to open the complaint so I can try to get some help?

Mitt konto är verifierat. Jag har redan öppnat ett ärende här på webbplatsen; du svarade först idag, två dagar efter att jag publicerade det, och jag har redan svarat igen. Jag väntar på ditt svar igen. Den här webbplatsen borde inte ha ett så högt betyg, med tanke på antalet klagomål och olösta problem från deras sida.

Hello, I'm sorry to see the VIP manager seems unhelpful. When it comes to complaints, it needs its time to be reviewed, accepted, and then carried out. Once it's accepted, the casino contact will be notified, but the whole complaint is divided into separate time frames since it involves gathering information and, very likely, cooperation with the casino.

Now it's in progress and the mediator will be back in approximately 6 days. Please be patient. 🙏

I understand your complaint was accepted and you exchanged posts with the mediators since each turn provides a 7-day period. I'd say it works as intended. It's frankly not daily chat; it's maybe confusing in this part. When it comes to casinos, I understand that a player with an open request may be uninterested in technical details about the safety index or score, but I am sure it is mainly based on the complaints outcome. That means the mediators and data team monitor the amount of complaints, their nature, and most importantly, the way those cases are resolved or unresolved. As may now be more obvious, casinos are penalized for unresolved cases, which means we are waiting for the outcome for each open case. However all details and all open cases are visible for anyone interested in them. However, just as I said, I understand that you are going through negative experience and thats now the most pressing matter.

1vinst: Jag skriver för att bestrida hur mitt spel avgjordes, eftersom jag anser att det förekom ett allvarligt översättningsfel och, följaktligen, en inkonsekvent tillämpning av avgörandekriterierna.

Marknaden frågade om det skulle bli straffläggning i matchen, men det var en round robin-turnering där det inte fanns någon möjlighet till straffläggning för att avgöra matchens utgång. Med tanke på denna inkonsekvens erkände plattformen själv problemet och upphävde tidigare vadet.

I det sista spelet – vilket var nödvändigt för den slutliga avgörandet av vadet – tillämpades dock ett annat kriterium, vilket resulterade i att vadet markerades som en förlust.

Jag anser det inte rättvist att plattformen erkänner ett översättningsfel i ett skede och sedan tillämpar ett annat kriterium för att missgynna spelaren i den slutliga avgörandet. Om marknaden innehöll ett fel som äventyrade dess tolkning, bör samma regel och samma korrigeringskriterier tillämpas konsekvent på hela spelet.

Mot bakgrund av detta begär jag en fullständig granskning av förlikningen, med lämplig korrigering av resultatet och det belopp som ska betalas, om det bekräftas att plattformens fel äventyrade vadet.

Om begäran avslås begär jag en formell motivering som specificerar de specifika regler som används för att tillämpa olika kriterier i situationer som involverar samma fel.

Jag förväntar mig en rättvis och konsekvent lösning, utan att konsumenten straffas för ett översättnings- eller marknadskonfigurationsfel som inte orsakats av dem.

Jag ser fram emot ditt svar och en lösning i denna fråga.

Hello and welcome to the forum.

First, I should clarify that you have posted this on the Casino Guru forum, so your message has not been sent directly to 1win.

Based on your description, this dispute concerns the settlement of a sports bet. Unfortunately, our complaint team does not investigate sports betting cases, so we would not be able to review or change the result ourselves.

I recommend asking 1win to provide the original wording of the market, the exact rule used to settle the bet, and an explanation of why the earlier part was reversed while the final one was treated as a loss. Keep screenshots of the market, the bet slip, the previous reversal, and all communication with the operator.

If you receive a final response that you still consider unfair, you could escalate the matter to the relevant sports-betting regulator or ADR listed in the operator’s terms. You are also welcome to share 1win’s response here so that other players can comment on it.

Im sure about I dont do nothing about multiaccounts, software or similar, Im legit.

I see and I have no means to not believe you, of course.

Generally speaking, the multiple accounts may also mean that some other accounts share more similarities with yours, even if you are not aware of it. The software usage situation is, however, quite specific. As far as I can conclude, there are no specifics mentioned. Therefore, I would try not to think about that unless the complaint progresses further. If you are not aware of any issues on your side, I would relax for now. In any case, the complaint is that the casino will be asked to show the mediators how it reached this conclusion and what facts it based it on.

Hang in there, please.

Ok, i wait you, thanks for support.

You are welcome. I would love to stay in touch to see what's new in the situation. Please let me know when it moves in any direction.

Thank you too.

Varför tar det så lång tid att svara på ärenden? Jag lämnade redan all nödvändig information angående mitt ärende för två dagar sedan, och jag har inte fått något svar eller någon lösning från vare sig er eller 1win. Varför tar det så lång tid att följa upp det här ärendet?

Hello, I assume you're asking like this because you have not read the complaint instructions earlier. No problem. It's not like it takes long; it's rather that each party has 7 days to respond and you can follow the timer anytime in your complaint. Imagine while you have your own case, the specific mediator has hundreds of others to help with. That's why it's settled this way.

No worries, you just need to be patient. The mediator will get back to you.