1win Casino – generell diskussion (sida 54)

Ärligt talat utreder casinot ingenting – de har redan avslutat ärendet. De försöker hitta på ursäkter, men jag samlade ihop allt jag hade, från det ögonblick jag fick bonusen hela vägen genom mina interaktioner med kundtjänsten, och teamet här undersöker det. Jag fick en bonus, och efter bara två snurr för att uppfylla omsättningskravet dök pengarna upp på mitt spelkonto just då och där – men försvann i nästa ögonblick. Jag redigerar detta eftersom jag idag, när jag kollade turneringens prislista, listades mitt ID bland vinnarna – samma som casinot hävdade hade tagits bort manuellt efter att jag inte uppfyllde kraven. Så problemet ligger hos själva plattformen, och bonusen avbröts eller togs inte tillbaka; den betalades ut. Jag behandlades väldigt dåligt av kundtjänsten, och de gav mig en massa ursäkter, och bonusen avvisades trots att mitt konto är aktivt. 232 – min ranking på topplistan. Jag har haft hela samtalet med dem; de agerar inte i god tro, och de önskade mig till och med lycka till när jag skulle överklaga detta.

I understand. So the casino hasn’t given you any relevant explanation about this, right?

If not, then it’s good that our team is looking into the situation. Hopefully, we’ll be able to find out more and understand why this happened.

Jag skulle också vilja veta – varje timme kommer de på en ny ursäkt. Igår pratade jag med supporten, och de började säga att jag försökte göra ett uttag men inte uppfyllde bonuskraven, och så vidare. Jag har redan avskrivit det som en förlust eftersom om de skulle betala ut bonusen skulle den ha krediterats automatiskt – precis som när jag uppfyllde bonuskraven stoppades spelet. Hur ska jag nu kunna ta ut något som inte ens gick in på mitt spelkonto?

I can see that you’re still dealing with one issue after another. At this point, I think it’s definitely best for our complaint team to investigate the situation, because I can’t really tell why the casino keeps giving you these different reasons.

So for now, you’ll probably need to wait for your resolver and see how the case develops. If the casino keeps coming up with something new each time, our team will need to understand what exactly they’re basing these decisions on.

Jag förstår inte

Vem är mitt juridiska ombud?

Och angående att jag inte förstår varför de ändrar saker hela tiden. Jag har fått några uttag avbrutna förut, och det har alltid varit detsamma – det som gäller är supportteamets ord, och det är allt. Jag har alltid fått betalningar där, men jag vet hur supporten fungerar när de inte betalar: när de inte behandlar begäran lägger de på luren och hittar på ursäkter. Jag skickade en massa skärmdumpar från dagen det hände; om du vill kan jag skicka länken till transaktionen. Hur som helst, om du har några frågor, säg bara till – jag har alla skärmdumpar och mitt konto är aktivt.

I wouldn’t say that anyone from our team is your legal representative, because we don’t deal with legal matters. We act as a mediator and try to help with disputes between players and casinos.

At the moment, Karla is assigned to your complaint, so she is the person handling your case, but she is not your legal representative.

I understand what you’re describing about your situation. Definitely keep all the relevant information and evidence you have, and if Karla needs anything else, provide it directly in the complaint. She’ll ask you the questions that are necessary for the case.

The forum itself won’t resolve your individual complaint. You can share your opinion and describe your experience here, which may also help other players, but anything directly related to resolving your case should be kept in the complaint thread with Karla.

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Hello, I suggest keeping an eye on your complaint to find out whether it actually can be resolved.

The case is right here 👈

The case contains further description but if you want, you are welcome to share all the events here on the forum.

Hello, the way I see it, you have been cooperating with Martin, so I also assume that the ongoing complaint will provide at least a final statement when the time comes.

I understand the situation is not easy; one mistake happened, and then the casino made such a call. Well, I cannot add much because the whole complaint is private, but if you want to share more details about progress made, please feel free to do so.

I agree

Just to clarify, you’ve posted this on the Casino Guru forum, rather than sent it to 1Win’s finance department. We cannot access the casino’s database, override an account restriction, or transfer your balance.

The 7.34 USDT transaction alone does not establish that your account remains active or confirm what happened to the disputed ₹500,000. That would need to be checked against the account and transaction records.

Have you received a response or decision on your Casino Guru complaint? If so, what did the team explain? That will help us understand the appropriate next step without starting the same process again.

Please also remove your wallet address from the public post. Any payout details should be shared privately through the casino’s official, verified channels.

Dear Administrator,

Thank you for your guidance. To clarify, I have already logged a formal dispute through the official Casino Guru Complaint System under my registered profile.

The main complaint file contains all primary verification data, and it is currently waiting for review/response from the mediation team. The 7.34 USDT successful transaction from MFI Investments Limited is the structural evidence of ledger activity post the forced closure under self-exclusion parameters.

Per your security directive, I am immediately restricting the public display of my crypto payout credentials. I am standing by for the main resolution desk to initiate the direct server logs audit with 1Win management.

I’ve checked your complaint, and it was closed on October 5 because the team considered it a cold case. This means it is no longer waiting for review, and no further investigation with 1Win is underway through Casino Guru.

I understand that you still want an explanation about the disputed balance. However, the team concluded that too much time had passed to investigate the incident effectively, so we’re unable to take the case further through the forum either. This closure does not establish that the casino’s actions were correct.

Please read the team’s final response in your complaint for the explanation of its decision. You’re welcome to share any subsequent response from the casino here, but I don’t want to give you false expectations about our ability to recover the funds.

Mitt konto blockerades direkt efter verifiering och en uttagsbegäran på 1 640 reais. Jag spelade slots och mines med en insättning på 550 reais, och mitt konto blockerades när jag försökte göra ett uttag. Jag har redan lämnat in en bestridandeanmälan här på webbplatsen, eftersom ni ger ett betyg på 8,7 till ett casino med en sådan meritlista – snälla hjälp mig att få tillbaka mina pengar.

I had 63,000 in my account and was unable to make any withdrawals. Then, on Wednesday, Thursday, and Friday, I received one withdrawal of 10,000 each day. Today, Saturday, I didn't receive anything, and one of the withdrawals was canceled and the money was returned to my casino balance.

I still have 33,000 in my account left to withdraw. I requested the withdrawals again, today, I tried to withdraw 15,000, but it was canceled again after a few minutes, so I decided to submit three withdrawals of 10,000 and one of 3,000.

I am fully verified and have been using the casino for a long time without ever having any problems. I completed KYC and am at Gold 1 level in the VIP loyalty program. I received VIP status for free for one month. I have a VIP manager who can’t resolve the problem, even though we’ve exchanged more than 200 messages. The chat support tells me to email security@1win.social. I’ve already sent two emails, and both replies said that everything was fine with my account and that I could withdraw my funds freely.

This casino is a scam. I signed up, played for a few days, and won some money (not a huge fortune), but then they closed my account and confiscated the funds. They aren't answering emails or giving a concrete reason, and the terms they cite make no sense; I never used multiple accounts or external software. They simply decided to steal my money.

Hello, I understand this is a difficult situation and you want a solution. Complain is therefore the best call of action. Sometimes and I know this casino probably does that, an account gets blocked when a player with an unverified account asks for the first withdrawal. From the description we can, of course, only guess whether the above is the situation. What is your opinion, maybe?

Good day to you. I think I understand what you are saying and from the other perspective, I'd say the casino seems to be able and willing to pay yet for some reason unknown, a few requests didn't make it through. Based on the response given, it could have also been sort of an automatic system failure without manual involvement, which may eventually explain why the security team confirmed that the account and withdrawals are ok on their side. Of course, as a Gold 1 VIP level member, you, in my opinion, deserve a VIP manager to help you withdraw within adequate limits. Do you have such a manager available, perhaps? It's a nice sum you have and I would expect the casino to care.