1Red Casino – generell diskussion (sida 3)

Außer das sich im Chat nur entschuldigt wird und man keinen Einfluß hat zwecks Auszahlungsdauer:

We appreciate your patience as our team reviews your withdrawal request. Regrettably, we are unable to provide an exact timeline as all cashout requests are processed in the order they are received. The duration of this process is contingent upon the current workload of our finance department. We sincerely apologize for any inconvenience this may cause and thank you for your understanding.

😕

Uppdatering:

Jag fick min utbetalning idag

Tack @1red Casino.

Perfect, so in the end it was worth the wait and I would say it wasn't long at all. 🎉😎😊

Sometimes you just have to be a little patient and everything will work out. I suppose you'll stay with the casino since you said they've paid up so far, am I right ? 

cannot withdraw from 1RED casino no matter how many statements, proof of payments you submit they always find a reason to reject your paperwork

Hello, did the casino also tell you the reason why your documents are rejected ? Are you sending everything in the correct format and do your documents contain what the casino requires them to have ? How long has the verification process and your situation been going on ? 

Let me know please.

Hej, jag har samma problem med red1, kan du hjälpa mig?

Hi, same problem as who please ? Could you describe your situation because several players wrote here before you. Is it about withdrawing money or something else ? 

I will wait for your reply. 

När jag först registrerade mig där gjorde jag av misstag 1-2 betalningar från min partners kort. Det var ungefär ett år sedan, om inte längre, och sedan dess har jag bara gjort betalningar från mitt kort, och inte en liten summa. Nu har jag en summa som jag vill ta ut. VIP-chefen sa att han skulle säga till ekonomiavdelningen att göra ett undantag. Jag har väntat i 2 dagar och VIP-chefen sa till mig att det har bearbetats i 2 dagar och det verkar väldigt konstigt för mig. De fortsätter att höra av sig men ingenting händer. Jag ber om hjälp. Hälsningar

Hello, and thanks for the details. I imagine this uncertainty is hard to bear. On the other hand, it has been just a few days, if I'm not missing something. Some payments take 5 or more days, depending on preferred payment options. In my opinion, you should try to calm down and ask the manager whether you can get a transaction number. Is it worth trying out?

Hej, mina pengar överfördes, allt fungerade, endast ett fåtal belopp gick inte att överföra till mitt kreditkort, kan du kanske hjälpa mig med detta? LG

Good!

From a general perspective, waiting seemed to work, so I would keep waiting. Did you ask for support regarding these missing amounts?

As you can see, the casino is capable of paying, hence, we are more likely talking about delay. The casino has to sort it out, I think.

Ask them and get back to us, please.

Withdrawals get rejected for no reason

Hey, can you please tell me a bit more about your situation ? How long have you been waiting for your money ? Did you need to verify your account or not yet ? Did you play with any bonus ? 

I will wait for your answer.

Försiktighet!!!

Medan du spelar aktiveras en bonus som du måste omsätta 40 gånger och i slutet dras allt du vinner från ditt spelkonto.

Jag fick en bonus (200 euro) som jag inte bad om. Den aktiverades sedan automatiskt och jag var tvungen att satsa den 40x (8000 euro). I slutändan hade jag över 3000 euro men efter att det satsades togs nästan 3000 euro från mitt konto.

Enligt min åsikt är detta bedrägeri och stöld.

Jag kommer inte spela här längre och kan bara avråda alla från det.

i have problem with sports betting get money but i cantget money they are cam be carefull

Hello, in this case I would think about lodging a complaint if you received a bonus that you did not ask for and could not be removed somehow and you lost your winnings because of it. It doesn't seem normal to me. 

Anyway, was it your first time playing in a casino ? I'm wondering if there was a bonus you couldn't have marked as welcome and that's why you got it. 

Feel free to let me know, and if you'd like to start a complaint, you can find the link here. 

Hey, you mean at this casino ? I see you mentioned something similar in another thread, so I want to make sure if you are talking about a problem in one casino or several. 

Unfortunately, as far as sports betting is concerned, we can't help you with that, because we don't have experts or a branch. 

However, if you are interested I can post some links where we can perhaps help you. 

I will wait for your reply. 

Waiting for a withdrawal as a KYC verified customer for over 15 days now with no clear reason.

Hi, I see that your complaint has also moved to the next stage and Mirka will now contact the casino to explain what is going on. 

There is not much you can do in this situation as you don't have a clear reason why this is happening and you keep getting the same answer. 

Is this your first withdrawal or have you had any successes before ? 

The messages I have gotten differ from being forwarded to the senior manager, additional security checks, additional review due substantial amount, and a whole variety of reasons but I’m none the wiser unfortunately after more then 2 weeks and 70+ emails back and forth.

Also, no past withdrawals done by me.