Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 1 596)

Rolletto and velobet. Not that it matters

only these two casinos for that 20 merchants?? 😀

43 merchants in total these are only ones to refund something and yeah only rolletto and velobet

okay, thanks for info, which bank or emails did u use for refunds?

Nah all bounced mate sorry

Anyone have any details on a PSP called Eziflo please?

CNB said there’s nothing they can do basically. Only option is to mail them a refund request but costs like 15£ in post and likely won’t get anywhere. I have that much with them i’m genuinely considering it.

Wert replied with:

Wert is a crypto on-ramp service provider. The transactions processed through our platform are purchases of crypto assets under the applicable merchant category codes.

Our records confirm that the digital assets associated with your transaction were successfully delivered to the wallet address provided at the time of purchase. The transaction was authorised via 3-D Secure.

Where you choose to spend these is wholly outside our purview, as once the assets have been delivered, Wert does not control or manage how they are subsequently used, including any interactions with third-party platforms.

If you have questions about the services, licensing, or regulatory status of any third-party platform, please direct them to the platform operator.

If there is anything else we can help you with, please let us know.

Wert denied refund via reply, they said to go back to merchant 🙁

same bro

What grounds are you raising chargebacks under

Literally the next day

Yes, comparing the three should tell us a lot. I have quite a few transactions under these descriptors, so I’m keen to get something concrete rather than keep guessing from the names.

If we find that Visual Mill, XOR Visual Layer and Art Solution share the same Acquirer ID or MCC, that would be very useful. I’ll update the thread as soon as my bank gives me the transaction data.

Agreed. Getting the money back is ultimately the important part. I’m still trying the direct route first, but if there’s no response I’ll probably have to rely on chargebacks.

If you hear of anyone successfully recovering funds from Art Solution, XOR Visual Layer, Visual Mill or Hexo Land, please let me know. It would be useful to know which route worked and roughly how long it took.

Yes, a few of the cases were eventually decided in my favour after I challenged the documents, and the money was returned.

Xpate didn’t handle every case in exactly the same way. Some went through without anything further after my response, while others took longer and are still pending. With vercs2 and tokdom, I’m still waiting for the final outcome on some transactions, so I can’t say yet that everything has been resolved.

Thanks, that gives me a better idea of what to expect. Ninety days is a long wait, but at least some of your cases are already being resolved successfully.

When Xpate sends additional documents, does your bank give you another opportunity to respond to them each time? I want to make sure I don’t miss anything if they challenge my remaining cases.

Thanks. I’ve seen Xpate mentioned in connection with calcal and jusdot5 as well, so that seems to be lining up.

Do you know anything about vercs2, tokdom, jusski6 or paypay? I’m still trying to confirm those and find any working contact details before going further with the bank.

That list of merchants are all from my monzo.

Ive tried loads. Masking off mcc codes. Digital goods not received. Winnings being held etc. Didnt matter what I put monzo always auto declined them. But doing the charge backs must send a signal to the merchants and they panic hence why I have received some refunds from nearly half of them.

Search the forum… Dani was refunded by Cardaq for art solution and XOR.