I started playing at this online casino and loved it. It's the only online site I play on and 6 months later, I have made it to the "fearless wayfarer" level. Their customer service is spot on. VIP Account Managers are friendly and create awesome custom bonuses. The games are entertaining. However, there is one thing that has caught my attention recently, in a negative way. I had never completed a withdrawal transaction until last week. After my balance fell to $2500, I decided to cash out using bitcoins. Winport Casino has a maximum withdrawal limit of $2500 per week when using bitcoin. According to the site, funds can appear in your wallet after 2-3 business days. I submitted my request on Saturday, so I wasn't expecting anything until Thursday (today). Well, yesterday I received notification of a bitcoin deposit equivalent to $1000. I knew it was from Winport because my zero balance was now $1500. I contacted an agent via chat and was told management can split payments into smaller parts without notice. I was baffled because my payout request was not over the maximum allowed per week. Of course I asked why and this is what the agent said:
We split the funds, as it is much safer to send small parts of it, every week, than send a big amount per our transaction. Also, some BTC providers or any other payment channels may apply some fees if the amount of the transaction is big. Since we care about our customers, we choose the best way for you. Our finance department is always choosing the most efficient, fastest, and safest ways for our customers, you.
A cashout of $2500 that could have been paid in a single transaction, will now be paid out in three separate transactions, which means three weeks. The finance department operates during business hours and processes one transaction per player at a time. It is not fast or efficient, and it is clearly not in the players' needs or interests.
We split the funds, as it is much safer to send small parts of it, every week, than send a big amount per our transaction. Also, some BTC providers or any other payment channels may apply some fees if the amount of the transaction is big. Since we care about our customers, we choose the best way for you. Our finance department is always choosing the most efficient, fastest, and safest ways for our customers, you.
A cashout of $2500 that could have been paid in a single transaction, will now be paid out in three separate transactions, which means three weeks. The finance department operates during business hours and processes one transaction per player at a time. It is not fast or efficient, and it is clearly not in the players' needs or interests.
- VIP Account Managers offer custom options for bonuses
- Payout process is terrible
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