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Casino Guru
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8 månader sedanOriginalspråkÖversättning
I won a decent amount of cash not big or so.
First I could not cash out because they had removed the withdraw method that I deposited with and got promised 2 days very soon etc and it took over a week to finally add the method I was using.
And when finally was able to make a withdraw, the live support stoped answering all together. And I managed to get a email though to email support and I asked whats up with my withdraw.
They came back to me and said it will be paid within 48 hours, thats 4 days ago and now they dont even answer on email anymore and the live chat I have tried like 5 times and have not got any support agent any of those times.
So yeah dont play here and if you do play then never trust anything the support tells you.
I will update if I get paid soon
Läs merLäs mindre
  • I was lucky and won
  • Very slow support, ignore my messages on purpose, not keeping promises
1 år sedanOriginalspråkÖversättning
Everything was fine until they made this scam to make me deposit and then just refuse the bonus saying its my fault for not asking them first?? What... you sent me the email saying here is for you thanks for being apart of our group this is what you need to do to get the bonus and after deposit just contact us and we will activate the bonus... and then just refusing
  • good a being scammers
  • They sent me a emil.Hi thanks for being with us here is a offer for 5th deposit just make your deposit and after come to support and claim it. When i come to claim the says i cant get the bonus because of to many bonuses.. WHAT?? you sent me the email saying thanks and this is for you!!
  • Scammers so stay away
Hexabet Casino
7 månader sedan
Dear vingrom2023,

Thank you for your feedback, and we're genuinely sorry for the frustration this situation has caused you.
We understand how disappointing it must be to receive an offer and then be told it's unavailable — especially after following the instructions in good faith. Our intention is never to mislead, and we apologize if the communication around the bonus was unclear or felt unfair.
Some promotional offers are subject to eligibility based on recent bonus activity, and while that should have been made clear up front, it’s clear we didn’t meet your expectations this time.

Best regards,
Hexabet Team
1 år sedanOriginalspråkÖversättning
I have played on Sloterra for a while now I must say I really like the casino, I wasnt sure at first because they only had crypto and game play with crypto, but they are really good on feedback and fixed that pretty fast so now you can deposit with crypto and play with fiat if you wish to.
I have made 2 withdraw and they were both paid within 2 days.
Service have been nice but maybe thats because I have a Vip manager that helps me.
I will keep on playing on Sloterra since its a casino I really enjoy.
If anything of these things change and service gets worse or in other way change i will update here on casinoGuru since i think player security is very important and the only way to keep us players safe is to inform others of our experiences.
Läs merLäs mindre
  • fairly fast withdraws
  • Good and helpfull support/managers
  • Pragmatic and other big providers are not allowed when playing with bonuses.
Sloterra Casino
1 år sedan
Dear vingrom2023,

Thank you for choosing Sloterra as your preferred gaming destination.

We are happy to hear that you have had positive interactions with our service team!

Our aim is to continuously improve and adapt to meet the needs of our players, and we are thrilled that our efforts have been recognized.

Rest assured, we are committed to maintaining the high standards that you have come to expect from us.

We look forward to providing you with many more enjoyable moments in the future. 😊
2 år sedanOriginalspråkÖversättning
Although i was lucky and won abit of money, the experience wasnt worth it. Took me months to get the money out and that was only after help from casino.guru, they blocked my account directly after my win and refused to pay and only after i made a complaint here at casino.guru they decided they had to pay because lese their rating would drop.
They also needed me to do a video verification through skype, and im sure 95% of everyone playing online would hate this.
People that have no porblem at a casino will never make a review without the casino telling them to, so be aware everytime you see a casino with loads of 5 star reviews that are detailed on how good their experience was.
Stay away you will find more ethical casinos other places!
Läs merLäs mindre
  • I got Paid, but that was after months of problem and help from Casino.guru
  • If you win they will probably try to scam you out of that win.
  • Video kyc through skype! common why even have a online casino then.
  • Many many 5 star reviews this is often a sign of either bought reviews or casino tells you to give them 5 stars to receive your withdraw
2 år sedanOriginalspråkÖversättning
Deposited and got a bonus, i was wagering but the wager of the bonus didnt change, support told me it was because i win with real money the bonus dont wager, ok i thought and continue playing.
Then bonus expire but i still have real cash left.
I try to withdraw but cant do it. Then i see there is wagering on my real cash also!! like big wagering, i had to make over 20 000spins before wagering said 100% then i try to withdraw again and still dont work. Now support tells me its because bonus expire... the bonus that i could not wager with real cash-!! Now they tell me i have to deposit more to make withdraw!!
Scammers
Also live support always sends me to email support and they never answer, i have contacted email support like 5-10 times never an answer. and ive talked to live support 10-20 times and always lies and deception to not pay me.
Dont play here they are really ugly scammers!
Läs merLäs mindre
  • They are good at lying to you to make you play more!
  • Nothing good about scammers right?... exactly...
2 år sedanOriginalspråkÖversättning
Redicules
First they refused to give me the bonus i deposit for because something with their system was wrong.
Then i wager my deposit and try to make withdraw. Then it says i have to be level 5 to be able to withdraw cash!!
Im Level 1 so that means they will keep your cash hostice if you dont just play alot and reach level 5. stay away from these crocs!
Läs merLäs mindre
  • easy name of the casino
  • All is just complicated and adjusted in way to make it easy for you to deposit but impossible to withdraw
2 år sedanOriginalspråkÖversättning
Another one those casinos that dont credit the welcome bonus after registration and deposit...
Talking to support they say its an adminitration decision.. I literally just opened the account!!
I have never had any account at Maltix Limited casinos so i guess they are in secret part of some other group of casinos.
Anyway if you dont gonna offer the bonus then you should inform so at registration!!! this should be possible since i could get banned from bonuses directly from registration then you should also be able to inform me about it at registration with a banner or something.
Its a shame casino can scam and fraudulanty make you deposit before they inform you of this!!!
Läs merLäs mindre
  • the sky is blue i guess
  • Scammy way of not giving bonuses, stay away!
2 år sedanOriginalspråkÖversättning
One of those casino that offer a weekly bonus but only tell you after you deposit that you are not eligible for the bonus, in my opinion a scammy way of getting players to deposit!
  • its a casino
  • Could have easily informed bonus not available but instead fools you into depositing first
1Red Casino
2 år sedan
Dear Vingrom2023,

We appreciate you taking the time to share your feedback with us. At our casino, we always strive to provide transparency and a positive gaming experience for our players. We understand that your experience didn't meet your expectations, and for that, we apologize.

To address your specific concern, we would like to clarify that bonus eligibility often depends on factors such as deposit amounts, previous bonuses claimed, or other specific requirements outlined in our terms and conditions. We recommend all our players carefully read and understand these terms before making a deposit to avoid any misunderstandings.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. They are available 24/7 and are always happy to assist you.

Thank you for choosing our casino, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.

Best Regards,
1Red Team
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