2 månader sedanOriginalspråkÖversättning
Detta casino är helt ironiskt mot kunden.. Jag gjorde en insättning på 25 euro som aldrig krediterades, medan beloppet har släppts av min bank som hävdar med bevis på att beloppet har angetts korrekt i casinot.. Så dessa bedragare sa som en ursäkt att just denna insättning gjordes för att insättningsprocessen var försenad (första gången jag hört talas om det). Så de sa att de skulle kontakta banken och om saldot om en vecka inte har krediterats mitt konto för att skicka dem ett meddelande så att de kan dirigera mig vad jag ska göra.. Jag skickade ett meddelande och som vanligt svarar ingen och de kopplar bort mig från chatten. Jag önskar att jag hade en av dem framför mig så jag kunde ha brutit hans huvud.. Långt ifrån sådana här kasinon.. Om det fanns rättvisa borde de alla sitta i fängelse för att ha lurat spelarna.
Automatiskt översatt:
Chancer Casino
2 månader sedan
Hi Champion1981,
We understand how frustrating it must be to see funds deducted from your bank account without the deposit reflecting in your casino balance. We assure you that we do not have control over the processing times of banks or payment providers, and in cases like this, the funds are typically returned to your account automatically.
Our team follows standard procedures to assist players in tracking such transactions, which is why we advised you to check with your bank first. If the funds have not been returned within the expected timeframe, we are more than happy to investigate further. Please reach out to us again via live chat or email, and we will do our best to guide you through the next steps.
We truly regret any frustration this situation has caused, and we appreciate your patience while the banking system completes its process. Our goal is always to provide a fair and secure gaming experience, and we would love the opportunity to assist you further.
Best regards,
The Chancer Team
We understand how frustrating it must be to see funds deducted from your bank account without the deposit reflecting in your casino balance. We assure you that we do not have control over the processing times of banks or payment providers, and in cases like this, the funds are typically returned to your account automatically.
Our team follows standard procedures to assist players in tracking such transactions, which is why we advised you to check with your bank first. If the funds have not been returned within the expected timeframe, we are more than happy to investigate further. Please reach out to us again via live chat or email, and we will do our best to guide you through the next steps.
We truly regret any frustration this situation has caused, and we appreciate your patience while the banking system completes its process. Our goal is always to provide a fair and secure gaming experience, and we would love the opportunity to assist you further.
Best regards,
The Chancer Team
