Uttag på rtbet (sida 19)

Vet någon vad som händer med RTBET Casino? Allt har förändrats de senaste månaderna. Kundtjänsten har ändrats, VIP-chefen har bytts ut och uttag är försenade. Kan någon rekommendera ett välrenommerat casino som betalar ut inom några dagar? Myinpire, Malina Casino, Legiano. Var och en är värre än den förra.

Perhaps there was a change in the management or something?

Hopefully, we'll find out, but how long have you been waiting for your withdrawal, please? Have they explained the delay anyhow?

Det finns så många uttagsförfrågningar. Det är allt de säger. Jag har väntat sedan måndag, men för några månader sedan behandlades uttag på en dag, nu tar det flera dagar. De säger att det är sant att mitt uttag är försenat, men att jag måste ha tålamod.

Yeah, unfortunately, you can't do much about it; just really be patient. It may happen sometimes that an online casino is overloaded by withdrawals. It is not easy on anyone, right?

Surely, though, inform us about the situation, and if it will go on for long, let us know, please, and our complaint team will try to intervene.

Kollektionen har anlänt, tack så mycket

That's great, really.

How long did it take at the end, please?

If you'd like to write about your experience in a user review, you can do so here at any time, by the way.

Jag väntade 5 dagar, innan tog det 1 dag eftersom jag hade nivå 4, sedan gick jag vidare till nivå 3 så nu tar det 3 till 5 arbetsdagar.

Not that bad, though, right?

I’m on day 12! Nothing yet….Wondering if they will ever process it? Seems like a very poorly run site or a scam/fraud.

Hey, did the casino tell you why you're waiting 12 days? We usually give casinos 14 days to pay out players. Did you have to verify your account? Were you playing with a bonus? 

Please let me know.

they are saying everything with the withdrawal is in line and nothing needs to be done, but they are just very, very busy! Every time I ask they are "working on it"

Yes, in another thread about this same casino, a player is also waiting. It seems to be a delay, but if 14 days pass, I would definitely file a complaint. It shouldn't take the casino an unreasonably long time to resolve this, and we'll do our best to assist you.

Sounds good! Yeah was initiated on May 17

Great, now we have to wait for developments and for our team.

Hope everything will have happy ending. 😊🍀

Jag har väntat på en utbetalning från RTBET sedan den 21 juni.

Livechatten gav, som alltid, bara samma svar om att vänta och vara tålmodig.

De bryr sig inte om någonting, inte ens via e-post.

Jag mailade er och sa att jag annars skulle vidarebefordra ärendet och även kontakta min bank. Jag ger dem några dagar till på sig att svara och betala ut pengarna.

Hello, it's a shame you had to take this route, but let's hope it won't be necessary. I get that repetitive or nonconvenient responses from the casino, which can become a pain, but usualy chat operators have little to add other than the usual comforting messages. Do you have any clues as to why it takes so long? In any case, do not hesitate to complain through our Complaint Resolution Center; it may be a way forward.

Hej, jag skickade in ett klagomål till er igår och hoppas på ett snabbt svar.

Jag har absolut ingen aning om varför det tar så lång tid. Jag frågade via e-post och fick detta veta på den bifogade bilden.

Jag bad sedan om ett specifikt betalningsdatum, men de svarar inte längre.

Hello, I'm glad to see the complaint was approved. Even though I cannot promise quick resolution, I believe complaining has potential. The casino still has a very decent safety index, which basically means all players have been paid—eventually. However you say it has been longer than four months, and I'm not taking that lightly—that's really weird for 123€, and I get it's frustrating.

Det tog inte ens fyra månader; jag sa 21 juni. Det skulle ha varit juni.

Jag är ledsen om du missförstod.

Perhaps it would be best to double-check the complaint; the description I see says, "The player from Germany requested a withdrawal of 123 euros over 4 months ago but has received no substantial updates from the casino, only generic responses assuring him that his money is safe. Despite choosing a faster payment method, he continues to experience delays with no clear timeline given for the payout."

Adding link to help a bit: https://casino.guru/complaints/rtbet-casino-player-s-withdrawal-has-been-delayed-9 I just want to ensure the mediator got all the things correctly. It still, however, could be just a wrong description in the case summary. I apologize for this misunderstanding.