2 dagar sedan
May I ask if your account is already verified at this casino and if you have ever withdrawn any winnings from there before, please?
Also, what information have you received from them regarding the blockage of your account, if any?
23 timmar sedan
Yes my account was fully verified, and no I didn’t withdraw any money from them I spent £2000 with them, I tried to withdraw on the Saturday and they say it takes 36 hours to review the payment, the 36 hours had passed and I went onto live chat and politely asked where’s my money as the 36 hours had passed, and they tried to say I was threatening them 🤦♂️ couple hours passed and I tried to log back into my account and my account was blocked, wouldn’t let me log in, then I went into me emails and this is the email I received
Dear Sam,
I hope this message finds you well.
Following a thorough review of your account, we regret to inform you that we are no longer able to offer our services to you due to a breach of our Terms and Conditions.
We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused. Please note that acceptance of our Terms and Conditions is a mandatory part of the registration process, and all users are expected to be familiar with them.
As part of this process, we have issued a full refund of your deposits totaling €2009. These funds have been returned to the original payment method, and you can expect them to appear within 14 working days.
Additionally, your account has been permanently closed. Any associated contact information and payment methods have been blacklisted to prevent future activity and ensure compliance with our policies.
Thank you for your understanding. We wish you all the best moving forward.
Kind regards,
Blair
1 timme sedan
I see that your complaint is already being investigated by our complaint team, as well.
Unfortunately, we can't be sure if this caino will cooperate with us, though. They have a very low safety index, you know, so let's hope they will explain everything.
Are you still able to log in to your account now?
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