PROBLEM MED ANALYS AV ATEFIA CASINO (sida 2)

Okay, so basically you don’t really know anything yet and the casino has somehow restricted your account. That’s definitely not the most user-friendly approach, but unfortunately, at this point, we’ll have to deal with the situation and see what happens next.

We’ll see what our team finds out, especially why this happened in the first place. We don’t know yet whether it was related to your verification and documents, or whether it was simply because you told them you were going to file a complaint.

I don’t think a casino should restrict an account just because a player says they are going to raise a concern, especially if there are no other issues involved. At the moment, though, we don’t really have enough information to determine the exact reason behind it.

Hopefully, we’ll be able to get some clarification and move this case forward.

I also saw the email they sent you, and it might be a good idea to reply to them and let them know that you’re unable to log in because of this issue.

Hej, jag kontaktade chatten idag. De jobbar på mitt ärende, det är helt enkelt löjligt och ett bluff.

Här är dagens chatthistorik, svaret

If they are still working on your case, I wouldn’t contact them every day. If the casino doesn’t have anything new to tell you, they can only keep repeating the same thing. Sometimes players can drive themselves crazy by constantly asking the same questions or repeatedly asking about their withdrawal or money, while the casino simply has no new information to provide.

Since they said they would get back to you, I would try to focus on something else for now that makes you happy and just check in from time to time to see if there has been any progress.

If it takes an unreasonably long time, then, as I said, our team will try to help you if the casino stops responding and doesn’t provide you with any updates. I think that’s probably the best thing you can do in your current situation, and I hope everything works out well.

Ja, just det, varför inte? Personerna i chatten bara ljuger och försöker förhala, de kommer förmodligen inte ens att fortsätta processen, kan jag tänka mig. Vänligen kontakta casinot, det har gått 12 dagar sedan mitt uttag behandlades.

Svaren från dagens chatt kommer nu att publiceras dagligen.

You don’t have to worry that we won’t contact the casino. However, we’ll contact them once our team has received all the information they need from you through the complaint, so that we can approach the casino with all the relevant details and evidence.

So it probably won’t happen immediately, but if the situation continues like this, I believe the casino will be contacted soon.

Okej, det låter bra, tack.

Jag frågade igen i chatten idag efter 2 dagar, men tyvärr har jag fortfarande inte fått något mejl.

Svaret är som alltid standardsvaret.

God eftermiddag, jag har samma problem med Atefia casino. Jag har försökt i ett par veckor nu att få dem att verifiera min hemadress med en räkning och mitt kreditkort med ett certifikat, men de fortsätter att hitta på ursäkter. Utan detta kan jag inte ta ut några pengar, trots att jag har över 3 000 euro på mitt konto. Det luktar som en bluff överallt.

Ja, jag säger bara, spela inte där, du kommer definitivt inte få tillbaka dina pengar.

Kan de logga in?

Eller blev du också bannad?

Then you’ll still need to wait for our team, especially if you keep receiving the same responses in the chat. I understand that this isn’t pleasant and that it’s certainly not something any player wants to deal with.

I really hope our team will be able to help you resolve the situation.

Hi, I can see that you’re currently going through the verification process. Could you tell me whether the problem is that the casino is handling the verification very slowly?

For example, are they requesting your documents one by one, did they ask you to submit everything at once and then simply haven’t reviewed them yet, or have any of your documents already been rejected? I think it’s important to understand exactly what stage of the verification process you’re currently at.

Since you mentioned that it has already been going on for several weeks, I definitely wouldn’t wait any longer. I’d recommend opening a complaint with us so our team can take a look at the situation, especially if you’re still having problems. We generally give casinos two weeks to resolve issues like this.

What do you think?

God morgon, de bad mig om alla mina dokument på en gång (ID, kreditkort och bevis på adress med en räkning). Jag har skickat dem via e-post och genom deras webbplats dokumentverifiering. Det har gått 15 dagar nu. Därför vill jag lämna in ett formellt klagomål till Atefia Casino.

Från vad jag kunde hitta på webben har den samma driftläge som Winnita casino tikitaka etc., alla webbplatser som enligt min mening kommer från samma domän.

Med det sagt, sett till andra diskussioner på dessa plattformar här på Casinoguru, orsakar de tusen problem med uttag, vilket gör dig utmattad. Men om du skickar det de ber om utan att argumentera och tålmodigt vänta på irritation, kanske du kan få dina vinster i uppskjutna betalningar och fördela dem över flera delbetalningar.

Med det sagt har jag väntat i fyra dagar på verifiering av uttaget.

Jag håller er uppdaterade.

Förhoppningsvis kan en administratör ge oss lite information snart... Jag har 1600 € att ta ut på Atefia 😅

Jag har 3 200 euro. De ber dig ständigt att ladda upp det till appen i olika format (PDF, JPG, etc.), men när det väl är uppladdat verifierar de det inte. Jag har stått ut med allt trams och lögner i över 10 dagar. Men för att göra en insättning, även bara 10 euro för att prova, kräver de inte verifiering.

Jag godkänner. Hur lämnar jag in det klagomålet eller kravet?

Thanks for your reply. So they requested everything at once, which is actually good. However, you mentioned that they still need something in a different format, which makes me wonder whether some of your documents were already rejected because of the format.

Which documents did they ask you to provide in a different format? And after you submitted them again, are you currently just waiting for them to review everything? Have any of your documents already been accepted?

If it’s still the same situation where they keep asking for the same documents but there’s always some issue with them and they keep requesting them under different conditions, I’d probably open a complaint with us as a precaution.

You can do that using this link. 👈

Hopefully, our team will be able to help you with the situation.