Observera – Supabet betalar inte ut! (sida 4)

The complaint can be submitted right here: https://es.casino.guru/quejas/enviar 👈

Please provide a detailed explanation of the situation there, so my colleague can fully understand the matter. I sincerely hope that if players express their concerns, changes will occur.

Jag skickade just in klagomålet. Tack.

Betalade de dig allting till slut?

Vet du hur det slutade, om klienten till slut fick betalt?

From what I can see, the player stopped responding as soon as he filed the complaint, so we don't know how it turned out.

Are you asking because you're also waiting for money here? Let me know what your situation is.

Jag vann 155 000 euro på Supabet casino. De gör allt de kan för att inte ta ut pengarna, kommer de att betala ut dem?

Congratulations, that's quite a lot. 

Can I ask, then, what exactly is the casino doing when you say you think they don't want to pay you? Have they sent you any money yet, or not at all? 

De har redan skickat runt 4000 euro och nu har de bett om verifiering av kontot men det tar ett tag innan de svarar.

And what exactly are they supposed to respond to, the documents you sent them? Have any of them been accepted yet, or not? How long has it been since you sent them, and they still haven't responded?

Jag skickade mitt ID-kort, kontoutdrag och adressbevis för fyra dagar sedan. Tydligen avvisades adressbeviset eftersom de fortsätter att be mig att lägga till ett nytt.

And did you ask them if they could tell you what they need to see or what’s wrong with what you sent? 

De säger inte vad som är fel, de bara avvisar dokumentet och i sina e-postmeddelanden är de väldigt generella.

have you talked to a live agent about your issue?

If this continues and they keep rejecting your document, and you don't know what to do next and they don't let you know, you can open a complaint with us.

hur länge ska jag vänta?

Well, based on our extended experiences from the past, we provide each operator with two full weeks before our mediators step in, so basically the limit is 14 full days, mostly counted from the withdrawal request submission or internal check, depending on what has started earlier. But do not worry with that much; just submit the request if the casino really cannot handle the situation, including all events described with a compact timeline and our colleagues will get through it and notify you later on when your attention is needed.

Var kan jag lägga till klagomålet?

I see I don't need to explain it anymore since your complaint is in the review stage, which means you've handled it.

Now we just have to wait and see how the whole case unfolds.

Good luck. 🍀

Hej allihopa,

Jag har haft samma upplevelse. Jag gjorde uttag på totalt 850 euro den 23, 24 och 25 juni, men jag får bara samma fel. Jag klagade via e-post och fick ett standardsvar. Om jag någonsin får pengarna kommer mitt konto att stängas. Det är bara trakasserier, och de hoppas att jag ska bli av med pengarna, avbryta uttagen, spela och förlora.