Mr Bet betalar mig inte (sida 3)

Hello, what "letter" are you referring to, please? What specifically did you enter incorrectly that the casino is pointing out?

If you won just yesterday, I wouldn't be so negative about it. First, it will probably be necessary to resolve the issue that the casino considers important.

So, did you request a withdrawal again?

De menade att jag kanske hade stavat fel, vilket inte var fallet. Min information är validerad och jag ser inga problem med att göra uttaget. Idag insåg jag att de har tagit bort möjligheten att göra uttag via banköverföring. Jag har bifogat en bild. Hur som helst har jag försökt göra ett uttag ungefär 10 gånger, och uttaget misslyckas alltid. Jag skulle uppskatta er hjälp, med tanke på att jag inte har haft några större problem med alla mina tidigare uttag.

Okay, but misspelled a letter in what, please? In some personal data or where?

Did you ask them if you could use another payment method? Do they have a withdrawal limit that you might have exceeded? 

If you need our help, click on this link and file a complaint here.

Hej

Herrbet

Jag skickade in alla nödvändiga dokument den 31 oktober 2025. Jag begärde en utbetalning på 4 000 euro och avbröt utbetalningen efter en vecka utan resultat. På grund av förseningen förlorade jag en del av mina pengar.

Jag vann ytterligare 5 000 euro igår och begärde ett nytt uttag. Jag hoppas att det inte tar ytterligare en vecka den här gången.

Jag har spelat på er plattform i 5 år och har alltid gjort allt korrekt. Alla mina dokument – ​​ID-kort, bankkort, kontoutdrag och adressbevis – är aktuella och äkta. Dessa dokument accepteras av alla andra officiella institutioner.

Om ert företag är välrenommerat förväntar jag mig att ni behandlar min betalning nu.

Hello, does that mean you are still undergoing verification or have your documents already been accepted and you are verified? You cannot withdraw money without this process being successful. 

Also, if you are waiting for money and you cancel the withdrawal and request it again, the entire processing time will be counted again. So please don't do that again.

Let me know what stage you are at.

Hello,

The website already accepted my ID, bank card, bank statement, and electricity bill before. But after I requested the 5000 EUR withdrawal, it started rejecting some of the same documents.

What can I do if the website doesn’t accept them now?

Thank you for your help.

Have they explained the reason they reject them, though?

You should try to find that out first of all, I believe.

They just don’t want to pay. The website doesn’t accept some of my documents. I asked if there’s another way or if I could send them by email, but they said no. They reject the documents directly on the website. It simply means they don’t want to pay. This site is really bad. Other casinos are better. I no longer trust any online casino and will advise everyone not to play. I will even post a video on YouTube. I hope real casinos will expose and stop the fake ones.

I just want to say that they accepted my papers and told me to wait 48 hours. I hope they don't don't tell me anything else this time.

So, does this mean that they didn't explain anything further to you, right?

Keep us informed, please.

Hello,

Every time the casino tells me the same sentence: "please wait 48 hours." This has been repeating for many days.

Could someone from your team please help me with this issue?

Thank you🙏

We are already trying to help you, there was no need to file another complaint about the same casino. It will probably be rejected and only one will remain open.

However, you need to be a little patient because your complaint is not the only one that is open. 

I’m sorry, I didn’t know. But they always reject the documents even though everything is correct. Today they told me to send a bank statement, and I already sent it, but they — or the website — don’t accept it!

So, do I fulfill all the casino's requirements shown in the screenshot? Have you tried asking what specifically might not be acceptable if it is not possible to provide them? 

I just want to say I've closed my account. I don't want to play anymore. I hope in the future they shut down this scam casino.

I'm sorry to hear that. I thought you would stick with it, because with the help of our team, we would contact the casino. If you've decided to give up, then we won't pursue it any further either.

Could you please write to Veronika in your complaint that you have closed your account? 

Jag har kämpat med det här dramat i två veckor nu.

Min identitet verifierades, men de fortsätter att avvisa dokumenten för min adress – det tar naturligtvis ytterligare 48 timmar varje gång.

Plötsligt sa de att det kunde ta upp till 28 dagar att ändra sin adress.

När jag skapade mitt konto – för ungefär fyra år sedan – hade jag en annan e-postadress, spelade knappt alls, men för ungefär en månad sedan gjorde jag insättningar några gånger och vann utan bonus, sedan "tog jag ut" 600 euro....

Gammalt registreringsbevis, nytt registreringsbevis, bekräftelse från skatteverket, elräkning skickad.

För övrigt är mitt telefonnummer och min e-postadress – och naturligtvis mitt namn – desamma som när jag skapade kontot.

Det är trakasserier, det de gör mot dig.

I'm sorry that you are also going through this process and have been unsuccessful so far. So it's just the address that's the problem, right? Is the only problem the change of address, or is there something wrong with the document, such as an error or something similar? Did the casino say anything more about this?

In any case, submitting a complaint was a good step, and I believe we will be able to help you in this case.

I'm keeping my fingers crossed for you.

I am writing to express my disappointment regarding the rejection of my verification document.

The document I submitted is valid, clear, and meets all the stated requirements. However, it was still rejected without a clear or reasonable explanation. This has caused unnecessary delay and frustration.

I kindly request a proper review of my submission and a specific reason for the rejection if there is truly an issue. I would appreciate a prompt resolution.