Ice Casino is scam ? (sida 10)

I know that waiting is sometimes quite annoying, especially when money is involved. 

However, if your case has not moved anywhere, in that situation I would recommend, as mentioned above, to file a complaint. 

Are you going to go for it or do you feel you will wait a little bit ?

Hur registrerar jag klagomålet? Ja, jag vill göra ett klagomål

Hello!

Just use this link: https://casino.guru/complaints/create

Please be ready to cooperate with the Complaint Team once you're ready.

To get a better idea of what to expect, keep in mind this guide called: Complaint Resolution Information and Instructions

Thank you!

Det är inte bara en fråga om att vänta, ha tålamod och skjuta upp uttaget för spelare från Sydamerika.

Medvetet tillåter detta casino 2 eller 3 uttag, senare börjar uttagen ge fel, de avvisas, de är inte bara väntande, tills de blockerar dig i chatten, inklusive blockering av vissa spelares konto. Det är ett standardsätt för alla spelare, betyget måste nedgraderas, detta kasino måste rapporteras, det agerar med flagrant ond tro.

Hey there!

Then I suggest submitting a complaint through the licensing authority too.

https://casino.guru/licensing-authorities/curacao-license

Jag gjorde en begäran om uttag och den återkommer hela tiden och de förklarar inte vad som händer....Ice casino

Hey, how long has your situation been going on that your withdrawal keeps coming back to you. Do you already have a verified casino account ? Have you had any successful casino withdrawals in the past ? 

However, I think a response from the casino would be useful in this case so that we know why this is happening and why your money keeps coming back. 

I will wait for the answer.

Hi, I would ask you to keep the conversation about this casino in the casino to which it belongs and thus here: https://casino.guru/moonwin-com-casino-review#tab=js-tab-discussion , because you are writing to a completely different casino with which your post has nothing to do. 

However, as for what you write, I think it is quite related to RTP and I will post a guide to this topic: https://casino.guru/learn-about-games-of-chance-rtp-variance

However, it would probably be necessary to have some evidence because according to what you described it is not an unusual situation because the casino always has an advantage over the player in a long run. 

I will wait for your response.

Fick du dina pengar till slut eller inte?

Hej, har du problem med urvalet i detta casino även när du frågar? Vad hände om jag får veta?

Kan du beskriva lite mer så att jag har lite insikt och försöker hjälpa om möjligt?

Hej. Jag har ett problem med ice casino. I 5 dagar har jag väntat på återbetalning av en bonus som jag inte fick vid omladdning. Jag har hört i fem dagar, vänligen vänta våra chefer arbetar med ditt problem. Jag undrar varför de är så långsamma. Det är samma sak med gratisbonusar. När du begär det i chatten väntar du 24 timmar på att det ska godkännas. Det är en skräck. Jag ber om hjälp för att få bonusen jag betalat för.

Hmm, we probably won't be able to help you with that, since the casino itself determines who they give bonuses to and who they don't. But if they promised you a refund of the bonus, then I would also like to know what is taking them so long. Have you had any communication with them where they told you that they would refund it? Should they give you a new bonus or what exactly is the compensation?

Förra tisdagen den 19. Jag gjorde två insättningar en är på 20 euro med en bonus på 100 % av insättningsbeloppet och den andra är 26 euro för 150 gratissnurr. Jag fick ingen av bonusarna. De sa att det var ett tekniskt fel och vidarebefordrade min förfrågan till lämplig stämning. Jag måste vänta på ett e-postmeddelande för att återbetala båda bonusarna. Inget svar på en hel vecka. Jag är väldigt besviken.

Oh well, I'm sorry, if it was a technical error on their part, it's not pleasant. But the money stayed in your player account, right? If nothing could be resolved with the casino, you can at least still withdraw the money if there are no bonuses on it. 

I wonder if they will come back to you or not. Have you written to them again at what stage the situation is being resolved?

Jag fick min bonus idag. Bara den som är för 20 euro, men den fick jag inte tyvärr

I'm a bit lost. So did you get one of those bonuses you had or not? Did you get cash or FS? According to what you described, you should get cash on deposit. Is that right and did you get it or what other bonus are you talking about?🤔

they don't pay, they blocked my account and rejected the withdrawal with invalid reason

Just want to add the latest info to the subject:

https://casino.guru/forum/casinos/icecasino---general-discussion/30#post-169992

You don't have to respond to this - I will get back to you in the other thread. 🙂

i have same problem

Hey there.

Sorry for stepping in; I just browsed your complaint and want to say that I would like to stay in touch to see how it ends. I hope all will be resolved soon!