How to contact the Antillephone N.V. (Curaçao) licensing authority (sida 22)

When you say that you had a balance left, does it mean that you are unable to get into your account there?

Is it not possible for you to withdraw it?

Please let us know more, and maybe we will be able to help.

De lämnade mig med 60€. Och jag kan inte heller ta ut dem eller göra någonting.

Are you answering the last player who wrote? Sometimes it's good to use the "reply" button to make it clear when there are so many comments. 

Anyway, did they also tell you why you can't withdraw money?

Förlåt min vän, sanningen är att jag inte märkte det, nej de berättade det inte för mig.

And how long does it take to have the money in there and you can't withdraw it? Did you play there with the bonus? Did you have to verify?

Jag hade verifierat att dessa bedragare blockerade mig utan anledning, jag spelade också med min första insättningsbonus och uppfyllde alla krav.

Hello,

I just went through the whole discussion briefly, and I'd like to say that I hope you have submitted a complaint against the casino in question. I would certainly complain because I saw no weakspot in your posts; hence, a fair and square explanation is, in my opinion, totally in order.

I mean, what has happened? I have no clue,...

Ja, jag har öppnat ett klagomål på er webbplats för just detta casino! För att förstå vad som hände ska jag berätta lite. Jag loggade in, skapade ett konto, gjorde korrekt identifiering och jag borde ha identifierats korrekt!! Detta med identifieringen gav mig några gratissnurr som jag spelade och fortsatte sedan med en välkomstinsättning som var 100% och 100 gratissnurr! Jag slutförde bonusen framgångsrikt. .. Det ger mig ett meddelande om att bonusen slutfördes och pengarna har tagits ut! Jag fortsätter att spela med mina uttagspengar, efter två dagar begär jag ett uttag och plötsligt försvinner de från mig och säger att jag påstås ha brutit mot ett villkor, det finns inte ens en på miljonen eftersom min insats var under 2€ och tre.

I have seen such cases unfold, a decent Google search with some depth will also tell you who is behind Antillephone and all that, but why would anyone contact them, they are not responsible.

If you want to know who is legally liable for Antillephone and had personal property impounded , where the dollars stops to roll:

https://www.linkedin.com/in/robert-vermeulen-b30a2/

If you want to call the gentleman, get a free trial or subscription:

https://www.zoominfo.com/p/Robert-Vermeulen/51863786

It depends a bit on where charges have been filed and who serves the verdicts, the government will either go for the managing directors of the licence provider or the board of directors of the casino company holding the licence.

These are real people who are afraid of consequences and only sign these mandates because they think it is just another fair weather gig. They are legally responsible.

But the BoD is just an ipso facto proxy nominee committee, if you want to find out who really owns a casino, check blog posts from their glorious times when they were happy to announce the opening of their new brands.

If the BoD is hit with legal action, you can bet on this:

They will call the real owners within 5 minutes of reading the paperwork.

Hello,

It seems that the casino believes, for some unknown reason, that the maximum bet rule was violated. I have one observation, if I may. Far too often I see situations where you are required to withdraw the funds immediately after the bonus conditions were met; this was, in my opinion, represented by the message you got. If I am correct, this kind of bonus restriction only terminates upon the withdrawal request, not when the wagering gets fulfilled.

You said you kept playing for two more days and then you submitted the withdrawal request. Is it possible that you bet higher during those two days? Because if this is the case I just described, the bonus was still active, so was the max bet.

Well, I truly hope this is not what happens because, in my opinion, this is the stupidest rule ever—it literally makes no sense from the players perspective and is used to substitute for a poor casino system.

Still, casinos use this model very often...

Well, just one thing: the Antitelephone is no more. The license has been terminated; hence, I do not very well understand your post, to be honest.

"As of November 1st 2024, the licensing authority Antillephone N.V. has ceased all licensing operations. This is as a result of the recent changes and restructuring within the Curaçao jurisdiction."

Also, please do not share such links hidden in the text. Use the text as a quote instead. Makes things easier to understand without offering a subscription. 🙂

Nej, jag fortsatte spela normalt, inte med en större insats.

Good, thank you.

Well, that's a kind of relief, and it also means that the casino has something to explain. I was just thinking: does the casino account allow you to view your gaming history? That is definitely something we could use at some point...

Nej, bedragarna låter mig inte, de stängde även det här steget, men som tur är har jag skärmdumpar eftersom jag vet vilka procedurer de följer när de vill stjäla pengar.

Liksom många andra skärmdumpar som avslöjar sanningen

Clever of you to take those screenshots!

I may be wrong here, but based on the Google Lens translation, the third column refers to bet, is that so?

I can see only 3,15€ when you mentioned that "there is not even one in a million because my bet was under 2€ and three" So, what maximum bet did the casino actually mention? I just want to be certain here.

Thank you.

Samtidigt nämns det inte om det finns en specifik gräns för vadslagning utöver €20 där du kan göra ett köp.

Maybe my previous question wasn't that clear. Let me try again. I was curious as to what maximum bet amount the casino mentioned. In addition to the bonus buy features, these options are generally not regarded as exempt from the limitation. The rules and casino logic behind those rules typically come later. 🙁

Therefore, I would prefer to know the exact wording that the casino used. Is it possible, please?

In my opinion, it is good to know all the details involved in what exactly the casino said you breached.

Det fanns inget maxbelopp eller inte i villkoren utifrån vad jag läste, även om jag åtminstone är säker på att jag inte översteg 5 euro, vilket de flesta kasinon har som villkor. När man satsar mer än 5 euro har de också ett slags lås som inte tillåter en att...

Ahá! I thought the casino stated that the problem lies in the max bet rule, so I was wondering about the precise amount. If this is not, however, the problem. I suppose we are back at the beginning. I'm sorry, I probably misunderstood the part about bets; my fault.