7 månader sedan

Took me 26 days and numerous complaints on Anjouan to get my payout.. just don't give up, gamble away and keep the record of your account
Took me 26 days and numerous complaints on Anjouan to get my payout.. just don't give up, gamble away and keep the record of your account
Got paid fairly quickly and didn't have to do any kyc, though it was a small amount under $1000.
I think posting on CG was the difference but still concerning how difficult people are finding things like getting responses to verify.
I am filing a complaint against Ybets (ybets.net) for refusing to process my withdrawal despite having completed KYC verification.
On December 12, 2025, I submitted my KYC documents. After waiting over three days, I received confirmation from kyc@ybets.net on December 15 stating that no additional documents were required. On December 26, I attempted my first withdrawal since verification. After waiting nearly two days, my request was rejected for the same reason: incomplete KYC verification.
No email was sent explaining what additional documents were needed. When I contacted live chat support, the agent only provided generic copy-paste responses and offered no real assistance. Their KYC team has not contacted me since the rejection.
This contradictory behavior, rejecting withdrawals for KYC issues immediately after confirming KYC completion, combined with unresponsive support, suggests either serious internal dysfunction or a deliberate attempt to prevent withdrawals.
You have been expressing the same concerns in this thread for far too many months. Thank you for the complaint!
So, how long are you actually waiting, please? Is the verification causing the delay?
This casino has been undergoing verification procedures for over several months.
After requesting an investigation from Google, it was determined that this casino's system server is corrupted, preventing submitted attachments from being delivered properly.
Consequently, numerous issues have arisen where the documents required for KYC cannot be verified at all.
Casino Guru claims KYC is the casino's right, but is it useless in such cases?
I see your long-standing complaint here, but as I understood, there are still some documents missing from your side, right?
How come that you were unable to submit them for so long then?
No, actually, there is no shortage.
I have proof of that.
However, due to the casino's own shortcomings, there is an issue where the documents cannot be properly recognized.
Your understanding is incorrect.
Just file your complaint to any of the casinos from the list and then explain to which casino it really belongs. Our team will fix it up for you.
DETTA ÄR SÅ ATT PENGARNA INTE SKA GÅ FÖRLUSTE VID BEHANDLINGEN AV FÖRFRÅGNINGARNA
Hello, could you please provide us with some context? The post you responded to, which is more than a year old, may be easily overlooked here. Thanks! Hope you have no trouble with the casino, though.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
En plattform skapad för att visa upp alla våra åtgärder som syftar till att förverkliga visionen om en säkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mål är att hylla de bästa och mest ansvarsfulla företagen inom iGaming och ge dem det erkännande de förtjänar.
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