Woopwin Casino – generell diskussion (sida 3)

Ja, jag har ett olöst klagomål. Eftersom ingen kommunikation med Woopwin är möjlig skickade jag ett e-postmeddelande till relevant licens.

I'm sorry that I didn't notice your complaint before.

Did you get any answer from the licensing authority, please?

Jag fick svar för två dagar sedan om att ni borde kontakta Woopwin, men inget sedan dess.

Sorry, that the licensing authority should contact the casino?

Do I understand correctly?

Ja, jag skickade ett klagomål till licensmyndigheten, och de sa att de skulle kontakta casinot. Det är bra, eller hur?

Surely it should be good, yes.

Please let us know if you have any news later on. We'll wait for the info.

Jag hoppas att en Woopwin-representant kommer att vara med oss ​​här och reda ut öppna ärenden eller utestående betalningar 🙂 Jag hoppas också att kundsupporten förbättras i framtiden - andra casinon i samma grupp, som Staxino, hanterar sina processer och support mycket bättre.

Om byte på engelska föredras är det inga problem för mig heller, säg bara till.

Hello, when we contact the casino, I hope that the casino will join in and respond.

As for your problem, what exactly is it? Is it about a delayed withdrawal?

We have an automatic translator here, so I see your message in English, just like everyone else. 

Ja, precis, jag väntar på en utbetalning och jag har problem med att kontakta casinot på något sätt - jag får inget svar via chatt eller e-post...

Här är mitt klagomål återigen:

https://de.casino.guru/beschwerden/woopwin-casino-die-gewinnauszahlung-an-den-spieler-1

Tack på förhand för din hjälp! 🙂

Good job getting the complaint filed.

I see we'll have to be patient, but I believe we'll eventually find out what's going on and why.

I saw that you are verified, so it shouldn't take too long, but I don't want to promise anything. 

Attila told you that it could take up to 14 days, which is the time we give casinos to resolve such situations. 

I hope you get your money back as soon as possible.

I'm keeping my fingers crossed for you.🤞

thank you very much ! 🙂

I've wrote a little update if you can even call it that in the complaint but it's rather updating you on what I've tried to do since there isn't any progress with the verification and thus withdrawal process unfortunately ...

I looked at your update, and of course, in the upper right corner, it always says how much the player, us, or the casino has to answer.

So, I guess nothing has changed since they asked for something again, which I regret. The good thing is that you always respond promptly, so I believe that you want to get this over with as soon as possible.

I guess it won't be long before the casino is contacted. 

Okej, det tog alldeles för lång tid för min smak och var otroligt komplicerat, men mitt ärende är äntligen löst till min belåtenhet. Tack så mycket för din hjälp! 😉

You're welcome.🙂

Sometimes things take a little longer because we receive a lot of complaints from players and it's not possible to deal with everyone immediately.

I'm glad it's been resolved and I firmly believe that no further problems will arise.

I'll keep my fingers crossed. 🤞

Hello,

could a rep from a starscream casino get in touch with me here.

One of your caisnos is unresponsive and Ive had money trapped for about 3 weeks.

As all your casinos are owned by the same parent company all the accounts would be joint, so liability would be shared. It would be great to get some helps.

Hello, the casino was contacted two days ago, so I would try to be patient before saying that the casino is not responding.

If the casino has a contact, it would definitely be writing in this thread, which I have not noticed. In any case, we will try to help you with your complaint. 

Just hang in there.

There are many brands under starscream limited as per the license providers website.

I reached out to x7 Casino and VIP manager Ferdinand who outright lied, despite evidence from their own website and the license providers website.

I'm sorry, but I don't really get the point of your message here. 🤔🤷‍♀️

Hej allihopa,

Som jag ser kommer det fler och fler klagomål om utbetalningar på Woopwin Casino. Jag är också drabbad; min utbetalning har väntat i sex dagar nu, och ingenting händer. Jag lyckades nå någon i livechatten två gånger under dessa sex dagar och hörde bara samma sak: den behandlas, vänligen vänta några dagar till. Inga specifika anledningar till varför det tar så lång tid. Jag är fullt verifierad där och har haft utbetalningar tidigare, men det här är första gången jag har sett eller upplevt något liknande med spelare. Jag är nyfiken på hur länge de kommer att fortsätta behandla mig så här och ge tomma löften. I vilket fall som helst tror jag att jag måste räkna med att jag inte kommer att se de pengarna igen.

Hello, glad you joined us here. It seems that the situation remains largely unchanged from where it was a few weeks ago.

I know it would be nice to receive concrete information or even a date from the support, but to be honest, if there is such delay the chat or support just can't give you the time frame because the finance team is responsible and focused on catching up with the delay. This is the usual scenario. 🙁

I'm not saying it is correct, but it happens. hearing, "we pay you as soon as we get to your request," would pretty much feel the same, right?

I understand what you are saying; it's a poor experience and I hope this casino will work on that, though I would not expect improvements with Christmas around the corner. Well, stay patient, please.