Winz Casino – generell diskussion (sida 4)

I see that you were able to file your complaint, so that is good. Veronika needs some additional information, so please provide that whenever possible.

Also, I would like to ask if you were able to get the first withdrawal, though?

Sorry, I couldn't understand that well.

Jag kunde inte ta ut pengar, de blockerade mitt uttag och mitt konto var mitt första uttag.

Ska du klaga till casinot eller inte? Du frågar mycket och ger ingen lösning. Jag har redan skickat bilder och allt som hände och du fortsätter att betala. Jag förklarade också allt för dig.

I'm sorry, but I am really confused now.

So, let's try it again.

Would you like our complaint team to help you with your issue you experienced at this casino?

If so, please submit your complaint here.

We will wait for the update from you.

Hi

below is what I am experiencing from Winz.io. I feel being treated not fair so want to move on but hesitating due to level up I made an this site for rakeup. See below and let me know you guys think

1. 20% cashback with code "VIP"

-I could actually lose by taking this offer!! I’m at silver4 so gets 5% daily rakeback and 9% weekly cashback but once 20% cashback kicks in, those two gets deactivated. I lost on first week so got bit of cashback but not much if I factor in rakeback and weekly cashback I used to collect anyways I got second week of promo to go thru. It doesn’t make sense so I made ticket so VIP team can review but Stefanie from VIP support confirmed above is how they run. I have screenshot of chat and email which I would like to attach if I have availability to do so.

2. Misleading ViP club page.

-Instruction to join VIP club is false. I only get above 20% cashback by joining "VIP" code with 2500EUR deposit. Their actual VIP is only can be joined by invite which is what Stefanie wrote an email. So I only get above weird calculated "20%? Cashback" but NOTHING ELSE?? I just don’t get to have other 5 that’s on page advertising promo code "VIP"?

whata bonus... 1 spin

Hello is anyone having problems with Winz.io withdrawl

Hello, I moved your question into this official casino thread, allowing you to easily browse what others have thought or experienced. The thread name also includes a link to the casino review, where you can find user reviews.

To me, it sounds like you may have issues with this casino. Has something happened?

Att begränsa insatserna till 3 euro för att du en gång vunnit 150 är ett skämt.

Hey, do you mean when you betting on sports? I've seen that at various casinos, but I don't think it's very fair either. Did they tell you the reason? 

Hi there.

Does anyone know how long the withdrawal process is and if they had any issues receiving e transfers. I have been having trouble receiving my withdrawals via e-transfer and direct to the credit card used.

Winz representatives have been looking into this concern since last night with no update yet - even after successfully completing the verification.

Hello, if this has only been an issue since yesterday, I would try to give it some time so that the casino has a chance to resolve it. If they have a problem, then I can't say exactly how long it might take.

If you have completed the verification process, then it should be fine, and I would wait to hear from them. 

Hi Jaro - thank you for the suggestion.

How long do you think I should wait for because its already been 4 days and it seems like they are trying to delay the withdrawal process to encourage me to keep gambling.

I keep getting the same response that they have not received any updates from the payment provider (Im assuming they are referring to Interac) I have been receiving another e transfers with no problem.

I am not sure how to proceed and I have followed the entire verification process and provided all necessary information.

I don't mean to discourage you, but when a third-party payment provider is involved, there is almost always a delay. Our team of complaint mediators, for example, gives casinos 14 days to resolve similar issues. The fact is that only casino employees can resolve this in practice; however, we can monitor the situation and be available to you.

I believe you did everything correctly, and now the casino has to carry out their part, including their partner, the payment provider. Be patient, please, and keep us posted so we can step in eventually.

Thank you Radka for your assistance - so if I do not receive an update or my payment by December 10th the latest I should reach out to you guys?

You can reach out anytime. In addition to that, you can submit an official complaint right now; your case will be on file, awaiting its turn.

Feel free to browse the complaint and submit one, when you are ready: https://casino.guru/complaints/create

In some cases the complaint may motivate the casino, if you catch my drift. 🙂

För alla från Österrike:

Enligt den österrikiska spellagen (GSpG) får onlinekasinoleverantörer utan giltig österrikisk licens inte erbjuda spel i Österrike. Internationellt licensierade kasinon som Winz.io har ingen österrikisk licens och anses därför vara olagliga enligt nationell lag när de erbjuds här.

Winz.io verkar under licens från Curaçao (Dama NV), inte under licens från det österrikiska federala finansministeriet eller en österrikisk tillsynsmyndighet, vilket krävs enligt lag. (Winz.io)

Jag informerade Winz.ios supportteam om att erbjudandet inte är juridiskt tillåtet för invånare i Österrike. Istället för ett förtydligande eller en återbetalning hänvisades jag helt enkelt till villkoren – och efter min begäran om återbetalning eller hänvisning till den juridiska situationen blockerades jag från chatten i 24 timmar.

Bespara er stressen och leta istället med välrenommerade och lagligt godkända leverantörer.

Dessutom använder många av dessa plattformar tydligen förklädda företagsnamn för transaktioner, vilket gör det svårt att spåra betalningar och eventuellt återkräva dem.

This casino actually takes players from Austria, but it is not allowed to promote there. It is a hue difference, you know.

As a player from Austria, you should stick to online casinos licensed there, of course, to avoid any issues. It is always very important for everyone to read the terms before playing as well.

Tack för ditt svar.

Exakt, enligt österrikisk lag borde man inte ens få registrera sig från första början. Om du läser villkoren listas inte Österrike som ett land där spel är förbjudet. När du kontaktar casinot om det säger de bara att det är allas ansvar att kontrollera om de får spela eller inte. Men vad kan jag göra? Jag har försökt flera gånger att hitta en lösning med casinot, tyvärr utan framgång. Mitt nästa steg är att vidta rättsliga åtgärder mot casinot. Jag vet att du inte gillar att höra detta, men det finns inget annat alternativ. I Österrike finns det flera rättsliga förfaranden och möjligheter att vidta åtgärder.

Hello, I find this quite an interesting topic, so thanks for bringing it up.

If I remember correctly, Austria has a very limited number of locally licensed online casino operators. In practice, this means that the vast majority of online casinos available on the internet are not licensed there and therefore fall outside of local regulation.

From that perspective, I understand why support teams often point to terms and conditions and emphasize that it is the player’s responsibility to be aware of their local laws and restrictions.

At the same time, I also understand your frustration. From a player’s point of view, it would certainly be easier if all non-compliant options were simply inaccessible.

However, what’s often overlooked is the unintended consequence of strict restrictions like these. When such casinos are effectively hidden, players also lose access to independent reviews, safety warnings, and real user experiences. We regularly see players discovering problematic casinos only after they’ve already lost money, simply because they had no reliable information available beforehand.

Our goal is not to promote unsafe gambling, but to provide transparent information, including licensing details, trust factors, and warnings, so players can make informed decisions.

If I may ask, what outcome were you hoping for in this situation?

I’d be genuinely interested to understand your perspective a bit more. Thank you.