Wildsino Casino – generell diskussion (sida 6)

Här är svaret jag fick när jag bad om en spelgräns på mitt konto, samt ett svar på min fråga om varför de behöver information om min norska bank:

Boryana (Wildsino)

27 mars 2025, 13:53 EET

Hej Wenche,

Tack för att du hör av dig. Jag förstår din situation och vill hjälpa dig på bästa möjliga sätt.

När det gäller manuella uttag kan dessa tyvärr inte göras till Revolut på grund av att systemet inte tillåter denna process. Du kan själv begära uttag till Revolut via systemet, så skickar jag dem givetvis till betalningsavdelningen så att de prioriteras.

Om du vill ha ett manuellt uttag är vi tillgängliga för att göra detta endast till ett norskt bankkonto eller via krypto. För att göra ett manuellt uttag till ett norskt bankkonto behöver vi följande uppgifter:

IBAN

BIC/SWIFT

Bankens namn

Kontoägarens namn

Så vi behöver inget kontoutdrag - bara dessa uppgifter. Om du inte vill dela denna information så förstår jag fullständigt och jag skickar dina uttag så att de prioriteras.

Angående din fråga om en tillfällig paus så kan ditt konto pausas tills alla dina uttag har betalats ut. Meddela mig om du vill ha detta, men observera att du inte kommer att ha tillgång till ditt konto under denna period.

Berätta för mig hur du vill gå tillväga så hjälper jag dig så snabbt som möjligt.

ha en trevlig dag!

Med vänlig hälsning,

Boryana

VIP - Lojalitet och gästfrihet

WhatsApp: +356 7754 4363

Så utan tillgång till mitt konto kan jag inte begära ett uttag heller, så det var hjälpen de kunde ge mig 🙂

So, you are not able to request the withdrawal of the whole amount, and that means that if you paused the account, as they said, you won't be able to request the next one. Right?

That is not helpful at all, for sure. 🤷‍♀️

Good evening, I would like to start mentioning that a have a gambling addiction which has resulted in me losing a lot of money. I am mentioning that because on 31 October 2024 I requested my account to be deleted sending Wildsino Customer support an email as per process. The accounts deletion was confirmed on their side and the account was blocked. After a couple of months (and without me requesting it )my account was reactivated and I stated receiving promo emails. As a result I started gambling again. After losing a lot of money once again I requested once more my account to be deleted on the 27 May 2025. I confirmed my decision as requested but the account was not blocked after 2 days. The result was that I lost even more money. I would like to know if this is legal. I would also like to mention that I have requested from the casino a total refund of all my deposits made after my first deletion! Sorry for the long post. I am at your disposal and I have kept all the emails sent with the various requests.

Hello, I'm sorry to see you struggling. Don't worry about longer posts at all 🙂.

I believe I understood most of the situation described, yet I just would like to know how exactly you asked the casino to close or delete your account.

Did you clearly mention your gambling condition, please? For example, a casino will handle a standard account deletion request very differently than a self-exclusion request due to gambling addiction.

The post did not mention self-exclusion at all, yet it is critical to know the exact request form and content.

I followed their standard request as per process. Send an email to their cs since there is no option to self exclude on their website and their chat support always redirects you to request deletion via email. I have forwarded the various communications via email to you. As you can see I clearly state I am facing gambling issues.

In that case I would expect a far better response. I'm convinced it all became clearer after Petronela reviewed the relevant communication provided in the complaint.

Don't worry, even if it may take some time, she will explain everything to you.

Jag tog ut pengar på detta casino utan problem.

Hej, Wildsino casino vill inte heller betala mig. Jag skickade in min uttagsbegäran den 15 maj, men den godkändes inte. Vad ska jag göra?

De ber inte om KYC-verifiering, men jag skickade dem dokumentet via e-post, de säger att allt är bra med betalningen, låt mig vänta.

Hi, from what I've seen, the casino has a pretty poor safety rating.

In any case, if the casino doesn't need anything and you just have to wait, that's what I would do. On the other hand, we give casinos 14 days to pay out the player, so based on what you’re saying, you’re already past that point.

I’d probably file a complaint and keep it on hold in case the casino doesn’t pay.

Here’s the link. 👈

What do you say?

Tack, jag har lämnat in ett klagomål.

Hello, that's a good step, I'd say. Let's see what our colleagues are about to find when the complaint reaches the proper stage. Maybe it won't even go that far.

Let's wait and see.