8 månader sedan
Om du vill diskutera något relaterat till Vox Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Vox Casino – generell diskussion
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8 månader sedan
https://voxcasino19.com/pl/
Hello. On 14/04/2025 I won 15 thousand PLN. I have not received the full withdrawal of funds until now. The regulations state that for such an amount you have to wait up to 14 business days. I waited 14 business days and then they wrote me that they cannot send such an amount, I have to divide the withdrawal into transactions of 200 PLN. After splitting the transaction, they wrote me that I had to wait 14 business days again, so I waited. After 14 days, they wrote me again that my payments were suspended because they had to conduct verification. I passed verification at the very beginning, sent all the documents and everything was successfully approved. And the payment will be suspended until the verification is completed. It's been 2 weeks since this information and the support department keeps writing back that there is no time frame for the verification. So I can wait for the payment for 1 week or 1 year, it all depends on when they want to do it. Although I don't trust them anyway because I think that after the verification they come up with something new. Guru, please help me.
8 månader sedan
I can see that it is really a long-going situation, so you should file a complaint here, and our team will try to intervene.
Please follow this link and explain the whole situation, please.
4 månader sedan
Verifieringen fungerar inte alls!!
Jag satte in pengar, men pengarna krediterades inte!!
Jag har blivit ombedd att kontakta min bank så att insättningen med tid på dagen kan presenteras i PDF-format.
Jag satte in pengar flera gånger, och pengarna är helt enkelt borta. Supporten har bara standardmeddelanden!
Spela aldrig där igen
Automatiskt översatt:
4 månader sedan
Vox Casino är en katastrof. Jag har kollat i ett år vilket casino som är lönsamt och det är inte Vox. Jag vann bara en gång om året. 2889. Min man spelade också. Han vann 1000, men han var tvungen att omsätta vinsten och förlorade. Jag kan inte ta ut pengar eftersom de avbröt ett av mina spel. Det är ett fel och resten behandlas så snabbt som möjligt, vilket är om 5 dagar. Supporten dygnet runt är väldigt obehaglig. Jag borde stänga ner Vox eftersom det bara är slöseri med pengar.
Automatiskt översatt:
4 månader sedan
Verifieringen fungerar inte alls!!
Jag satte in pengar, men pengarna krediterades inte!!
Jag har blivit ombedd att kontakta min bank så att insättningen med tid på dagen kan presenteras i PDF-format.
Jag satte in pengar flera gånger, och pengarna är helt enkelt borta. Supporten har bara standardmeddelanden!
Spela aldrig där igen
Automatiskt översatt:
4 månader sedan
And did you get the document from the bank where the payment is shown?
If so, they should investigate it and find out where the money went.
4 månader sedan
Vox Casino är en katastrof. Jag har kollat i ett år vilket casino som är lönsamt och det är inte Vox. Jag vann bara en gång om året. 2889. Min man spelade också. Han vann 1000, men han var tvungen att omsätta vinsten och förlorade. Jag kan inte ta ut pengar eftersom de avbröt ett av mina spel. Det är ett fel och resten behandlas så snabbt som möjligt, vilket är om 5 dagar. Supporten dygnet runt är väldigt obehaglig. Jag borde stänga ner Vox eftersom det bara är slöseri med pengar.
Automatiskt översatt:
4 månader sedan
I'm sorry, but what's wrong with the text of your post? It's really difficult to read this way, actually. 🤷♀️
Please tell us, what do you mean that your bet was canceled? The winning bet, or what?
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4 månader sedan
Since September 22nd, I've received one payment of PLN 1,000, with around PLN 47,000 still outstanding in my account. They're constantly delaying payments, and the consultants are sometimes condescending, deceiving me by saying the payment will be received the next day. They ignore me, and they don't care about what I say. Furthermore, I'm a VIP with expedited payments, which seems to be a lie. A complaint has already been submitted.
4 månader sedan
As far as complaints are concerned, that's definitely a great move, I wanted to suggest it to you too.
If the casino hasn't been able to pay you for so long and nothing is happening, just excuses, then it would be good if our team could help.
How quickly did you manage to get that first withdrawal? Did the casino say anything more specific about why it might take so long?
SvaraCitat1
4 månader sedan
They keep writing that they're receiving more bank withdrawals than usual, and the funniest thing is that one of the consultants wrote that if my withdrawal is delayed and doesn't arrive within the promised 5 days, well... I have to wait another 5 days. Of course, I have photos of this conversation. And that I'm not waiting 1,000 days, but 5. So rude
4 månader sedan
It's okay that they may have more withdrawals, but players shouldn't have to wait over a month for their money. That's not normal, and if they can't give you an estimate and keep extending the time, that's not okay.
That's why we're going to try to help you somehow.
I'd be happy if you kept me informed about how things are going.
4 månader sedan
I have a lot of documentation on them, lots of calls, emails. The bigger problem is that they perform verification and "account checks" almost every week to artificially extend the payout. Of course, I understand that this happens occasionally, but not every week. Recently, they completed the verification process the same day and started a new one two hours later. For example, I requested a PLN 4,000 payout, and I've been waiting 5-8 days for it. After those few days, I receive a message telling me to cancel the payout and submit requests for PLN 200 each. After that, the payout time resets, and importantly, PLN 200 was received PER DAY, which isn't much.
4 månader sedan
Yes, I would say that's a pretty low limit for a casino.
If it were just a little lower, it would be fine, but they should communicate with you, not make you wait a week and then tell you what to do and reset everything to zero.
There may also be additional verification, but it certainly shouldn't be the way it is now.
But as I said, we'll have to be patient and wait for further developments.
3 månader sedan
Hello everyone, I recommend you read my complaint about voxcasino and make up your own mind. After I paid out the 50,300 PLN complaint, they blocked the rest of the 45,000 PLN. They think they have clean hands, but they're thieves. Don't fall for it.
3 månader sedan
Vet du om det är möjligt att begära återbetalning från utländska kasinon om man är avstängd från OASIS i Tyskland?
Automatiskt översatt:
3 månader sedan
Hello everyone, I recommend you read my complaint about voxcasino and make up your own mind. After I paid out the 50,300 PLN complaint, they blocked the rest of the 45,000 PLN. They think they have clean hands, but they're thieves. Don't fall for it.
3 månader sedan
I just looked at it and it may not be final yet. According to what Michal wrote, he wants some evidence from the casino on the basis of which it decided to act in this way.
3 månader sedan
I advice you to read this thread.
3 månader sedan
Don't tell me that the reason for the alleged blockage is normal..
They will do anything to get rid of a player who does not bring them profits.
3 månader sedan
I don't know where exactly in my answer I mentioned something like that. I said that Michal asked for further evidence from the casino. You will learn everything you need to know, including the outcome or anything else important, from him.
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