Since I have explained this to you several times and we are still going round in circles, I will say this. If you continue to accuse us and say that we are trying to cover up someone's illegal practices and spread something that is not true, your access to the forum will be suspended. Take this as a warning, as I have tried many times to tell you everything according to the facts that have been established. I hope we understand each other.
Det verkar för mig att den som inte vet är du. Om det står att de inte accepterar spanska spelare och jag har skickat dig min registrering med mitt spanska konto, tror jag att säkerhetsindexet inte stämmer överens. Du kommer att veta varför du inte gör någonting om jag stänger mitt konto på grund av spelberoende. och de öppnar en annan med samma data, jag tror att säkerhetsindexet inte stämmer överens och om de agerar utan licens för att de inte har det just nu och du vet det, tror jag att säkerhetsindexet inte stämmer överens och Jag förstår fortfarande inte med tillräckliga bevis enligt följande Med dessa säkerhetsindex, för mig och mina rådgivare, om de ska föra stämningen vidare, verkar det väldigt konstigt för dem, men jag kan till och med läsa det för tillfället.
Och du kan utesluta mig från forumet om du vill, jag bryr mig inte, jag uttrycker min sanna verklighet att jag har lidit på ett kasino om det inte är intressant, jag förstår inte varför, ja, jag förväntar mig inte oss att förstå varandra.
Och vad de gör mot människor med speldiktion är en väldigt, väldigt allvarlig fråga att ta det som att det är en mycket allvarlig fråga.
Det verkar för mig att den som inte vet är du. Om det står att de inte accepterar spanska spelare och jag har skickat dig min registrering med mitt spanska konto, tror jag att säkerhetsindexet inte stämmer överens. Du kommer att veta varför du inte gör någonting om jag stänger mitt konto på grund av spelberoende. och de öppnar en annan med samma data, jag tror att säkerhetsindexet inte stämmer överens och om de agerar utan licens för att de inte har det just nu och du vet det, tror jag att säkerhetsindexet inte stämmer överens och Jag förstår fortfarande inte med tillräckliga bevis enligt följande Med dessa säkerhetsindex, för mig och mina rådgivare, om de ska föra stämningen vidare, verkar det väldigt konstigt för dem, men jag kan till och med läsa det för tillfället.
Och du kan utesluta mig från forumet om du vill, jag bryr mig inte, jag uttrycker min sanna verklighet att jag har lidit på ett kasino om det inte är intressant, jag förstår inte varför, ja, jag förväntar mig inte oss att förstå varandra.
Here you can read what the safety index consists of, because I can see that you probably have no information about it. Just because a similar thing happens to one player doesn't mean it should be low for the casino now. Do you know how many players can play in the casino and when a problem like this occurs, it should suddenly be what?
Also, our team assessed that your complaint was not supported by sufficient evidence, so that means that your complaint was rejected, in which case there is no reason to change it here.
Anyway, since you said you were going to have a lawsuit I wonder how it will turn out.
Jag tror att jag skickade alla bevis perfekt ackrediterade
Jag tror att jag visade att de tillåter och registrerar spanska spelare, jag skickade dem skärmdumparna med kontona, tvärtom, du säger att de inte erkänner, du kommer att veta varför det står att på sidan, jag tror att den är vederbörligen ackrediterad med skärmdumpen som jag kommunicerade till dem om mitt beroende av spelet och de svarade mig i ett e-postmeddelande. Jag tror att det är vederbörligen ackrediterat att de tillät åtkomst till spanska och allmänna spelare under den tid som jag hade en utgången licens. Du har fått den informationen. Du kommer att veta varför de inte vill erkänna det för spelarna. Det är deras problem.
Självklart kommer jag att stämma och jag har nästan allt bekräftat men jag tänker inte ge dig någon förklaring, självklart placerar du dig på sidan av denna typ av kasinon.
Och förresten, du sparar varningarna och hoten för att slåss mot den här typen av kasinon, inte mot utsatta människor eftersom jag inte bryr mig exakt om jag berättar sanningen om vad som hände mig med velobet. com så att det inte händer igen för någon, vare sig intresserad eller inte.
Och jag upprepar för dig igen att spelberoende är en mycket allvarlig och allvarlig fråga för att inte ge det den vikt du ger det. Det är väldigt tydligt på skärmdumpen hur jag beskriver mitt problem och de läser det och de svarar mig senare med ett mejl. Det finns inget mer att säga.
Självklart, hur ska de klargöra mitt fall om de avvisar allt han skickat.
We have decided to restrict you from the forum since we are confident this conversation is going nowhere, even in many other threads, and you also appear to be resistant to caring explanations. Please understand that dealing with the numerous charges you have leveled at us is not within our daily capabilities.
I imagine you feel mistreated, so please, find another forum that better suits your interests.
Jag har bara haft goda erfarenheter av detta casino hittills, verifieringen gick snabbt och utbetalningarna är också alltid snabba. Sammantaget är jag väldigt övertygad och nöjd med casinot
This casino must be very happy to have such a satisfied player under its roof.
If I asked you to recommend the best payment option for players from Germany, which one would you suggest? 😉
I bet we all seek the easiest and fastest option. Thanks in advance!
Hello. I won something with them now, and they are asking for a Video in which I'm holding a sheet of paper with my username, the date, and the name of the casino (Velobet) in this case. Also, I should try to hold my passport somehow (lol) in the same hand.
Also, they want me to read what is on the paper.
In my opinion, KYC is ok, but that's too much to ask.
What are you thinking about that @Casino Guru team?!
Hi Guys. I just want to give some experiences ive had witht the casino. The sports on there i cant fault. Very good for betting. Deposits seem straight forward and withdrawals have seemed ok at times. The casino i would say be very careful with bonuses. Specially the ones they give as gesture of goodwill. They do not send any terms and conditions regard the bonus so you think you are playing with the money and its yours. This is the cashback mainly. So after being given a 100 cash back bonus from vip i used this and winning well throughout the day with different bets. It then comes to withdrawal i do £1000. They reject this and take 500 off me for the bonus rules. I asked for terms and conditions to be sent as i was never given these and they said they cannot due to being a special bonus. In my eyes this is wrong. Terms and conditions should always be stated and in this case it definitly wasnt. So speaking with live chat they really cant do nothing. To be honest there answers to most things are very generic and most of the time you dont get nowhere. Ive raised a complaint to compliance manger but again the time taken to get a response is awful. Im actually unsure whether this person exists as a very basic reponse normally comes back from them. Another thing they heavily advertise promotions for like the velobet vip loyalty cashback promotion. They ask you to go to live chat support to claim it and they dont even know the bonus. And then they say you dont qualify. Its unreal after spend 1000s as you think you will get this bonus it dont happen. I will update how long it takes for the manager to come back to me.
Hello. I won something with them now, and they are asking for a Video in which I'm holding a sheet of paper with my username, the date, and the name of the casino (Velobet) in this case. Also, I should try to hold my passport somehow (lol) in the same hand.
Also, they want me to read what is on the paper.
In my opinion, KYC is ok, but that's too much to ask.
What are you thinking about that @Casino Guru team?!
Hi. To tell you the truth, it is no for the first time I have come across this kind of verification, to upload a video like this. I remember once we've had a player trying to make a video for 4 hours, as he stated, but at the end he managed it, and got approved, actually. So, you should just tray to go with it, to get a better chance of getting the money. What do you say?
Hi Guys. I just want to give some experiences ive had witht the casino. The sports on there i cant fault. Very good for betting. Deposits seem straight forward and withdrawals have seemed ok at times. The casino i would say be very careful with bonuses. Specially the ones they give as gesture of goodwill. They do not send any terms and conditions regard the bonus so you think you are playing with the money and its yours. This is the cashback mainly. So after being given a 100 cash back bonus from vip i used this and winning well throughout the day with different bets. It then comes to withdrawal i do £1000. They reject this and take 500 off me for the bonus rules. I asked for terms and conditions to be sent as i was never given these and they said they cannot due to being a special bonus. In my eyes this is wrong. Terms and conditions should always be stated and in this case it definitly wasnt. So speaking with live chat they really cant do nothing. To be honest there answers to most things are very generic and most of the time you dont get nowhere. Ive raised a complaint to compliance manger but again the time taken to get a response is awful. Im actually unsure whether this person exists as a very basic reponse normally comes back from them. Another thing they heavily advertise promotions for like the velobet vip loyalty cashback promotion. They ask you to go to live chat support to claim it and they dont even know the bonus. And then they say you dont qualify. Its unreal after spend 1000s as you think you will get this bonus it dont happen. I will update how long it takes for the manager to come back to me.
I can understand your frustration here. You are right when saying, that they should always provide the terms for every and each bonus, for the player to read them. In your case I would recommend you to file a complaint here with our team, so they can have a better look into this issue, and hopefully be able to help you out. To do so just follow this link, please. Let us know, please, what your next step will be.
So below is the email i have recieved from compliance manager just now. They have sent something over in regards to a refund terms and conditionns which was not what i was the point. When they added 100 to my balance i thought that it was generous and could just be used. Not anywhere was i sent and terms to this.
Dear Brian,
Trust this email finds you in good health.
We have conducted a thorough examination of the circumstances surrounding your complaint and regret to inform you that, as per the Velobet "refund policy," refunds are not applicable if the purported deposit and bonuses have been utilized within our Services.
Below, you will find a copy of the Refund Policy for your reference:
In light of the aforementioned policy, we must respectfully deny your refund request. While we acknowledge that this decision may raise concerns, please understand that our foremost objective is to uphold the regulations and principles that govern our platform, ensuring fairness for all participants.
We encourage you to carefully review our Terms and Conditions, which are meticulously crafted to protect the interests of our users and sustain a secure and equitable environment.
Should you have any further inquiries, please do not hesitate to reach out to us.
Best regards,
Compliance Agent / Mia Miller
Ok, I see. Maybe next time, ask the support beforehand, just to make sure, you won't get into any issues. What do you say? Were you able to withdraw the £500 at the end, I wonder?🤔
I was allowed to withdraw the £500 but i had £1000. I would not of tried to make this withdrawal at this point if I knew the terms. This is what is fustrating. Im again awaiting to see if compliance manager would do the right thing and see where the mostake is on there side and offer the £500 to me
I understand. Well, I wish you good luck 🍀, and keep us updated, please, whether they will be willing to give the money to you. Are you still going to continue to play at this casino, or this experience has put you out of there, somehow?🤔
Det är svårt att fortsätta spela i detta casino, det är den värsta upplevelsen jag har haft i mitt liv på alla sätt, min verkliga upplevelse är närmare de negativa recensionerna, jag ser dem som mer trovärdiga, min situation blev kritisk även med mitt liv .
Be sure not to play at this casino again. I have seen the problem you are solving and it is definitely not right and according to Matej the steps towards responsible gambling have not been enough from the casino's side. So let's wait for the complaint as the ball is in the casino's court at the moment and I'll keep my fingers crossed for a good outcome.
I know it's not easy but take care.😕
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
