V.Vegas Casino – generell diskussion (sida 3)

The casino didn't send you your winnings or do you have issues to deposit your money into the casino account?

Hej, jag spelade på denna casinosajt för första gången och vann direkt. Sätt in 25 euro och vann 170. Så för att kunna ta ut mina pengar måste jag göra en KYC-verifiering och jag har laddat upp alla dokument. Nu har jag försökt på alla sätt oavsett om det är livechatt som e-post eller telefon för att nå någon som hanterar detta. Fick tyvärr inget svar någonstans. Jag skulle vilja ha pengarna som är utlovade till mig.

Hi, how long time have you been waiting for the answer so far?

Hej, mitt första mejl gick ut den 2 februari, sedan kom ett bakteriesvar, sedan den 3 februari, igen, inget svar än så länge, och jag hade inte nått någon livechatt, inte heller via telefon.

Godnatt! Jag begärde uttaget på Vulkan vegas, jag gjorde KYC-verifieringen, jag skickade alla mina dokument och när jag gick för att logga in på mitt konto blockerade de mig. Jag kan inte komma åt det alls. Jag har redan skickat ett mejl. Vad gör jag för att lösa det?

Hello, what did they write to you in the German answer you mentioned, please? Did you pass KYC?

Hello, it seems like the same problem as moxhamlaura34 wrote about. As I can see all the similar cases had reported were closed as solved. I would give it a few more days and consider submitting the complaint afterward.

Hej, jag fick aldrig svar på mina mejl. Men jag får ingen reklam från dem.

Hej! Kan någon ge mig feedback från vulkan Vegas-sajten pfv??! Jag har problem med att ta emot mina uttag

Hello,

Feel free to browse this thread as well as other threads related to this casino. You can browse submitted complaints here.

Have you already passed KYC, please?

I have to agree with what other people are saying here. My account was verified with vulcan and I made a withdrawal of 350 euros previously. I then got a big enough win of 2750 euros last weekend. Suddenly, they want complete bank statements, my payslips and probably my liver and kidneys by the end. The worst part, they left my withdrawals sitting there for 5 days before rejecting them and requesting the EXTRA documents. Honestly, this casino is brutal and the customer service is shocking. Im 100% certain they will come back saying that they want more stuff or what I sent them is not good enough. I'm honestly sure they do this on purpose hoping you just get stressed and lose the winnings back. How casino guru can rate that kip of a provider at 9.1 is beyond me completely. Ill update this if I ever get paid, which I doubt.

JUST DO YOURSELF A FAVOUR AND AVOID THIS PLACE LIKE THE PLAGUE.

Hello, just allow me to mention, that the casino's rating consists of many aspects. I checked complaints submitted against Vulkan Vegas to find out, that almost all complaints regarding any withdrawal delay were submitted just recently and therefore are not closed yet. I would also like to mention, that most of the other cases were closed as solved, or players stopped responding. The evaluation process, as well as the complaint process, are both very time consuming, so we can't just drop the rating down because the amount of submitted complaints has increased. All need to be carefully examined first.

Hi Radka. It's a bad day when you have to complain for a company to do the right thing by its customers and give them a seamless experience. Anyway, my lesson is learned about Vulcan vegas. Get my monet out of them close account and put message in my local gambling WhatsApp group to tell people stay away. Easy.

På något sätt förstår jag fortfarande att kasinon ber om en hängare, bevis på var de ska bo och en bild på ett betalkort.

Jag förstår inte allt. Dessa saker inkluderar till exempel en bild på en elräkning, som också är ett bevis på bostad. Jag hade en gång en äldre surfplatta som jag fotade med till sånt här.

Bilden måste vara helt perfekt. Bilden ska inte vara suddig, även om du har separerat adressinformationen från den. Det konstigaste var också att bara för att förhindra oskärpa, när jag försökte ta en närmare titt på bilden, var det inte giltigt eftersom alla hörn på A4:an måste vara synliga. Detta var redan på något sätt misstänkt.

Kasinon i allmänhet kräver ett enormt förtroende och självförtroende från spelaren, även om de själva ofta är allt annat.

Hello, I can understand your point. Just keep in mind that the casino needs to be sure, that image, pdf, or anything else must not be adjusted in any manner. All documents must be authentic - or just a pure PrintScreen. It can be pretty hard for customer service to be sure the document is really ok.

Hello,

For a long time I have been impressed by incorrect information in the viber messages from Vulkanvegas, but the last two times I took screenshots and I am writing about it.

Almost always, when I receive a bonus code in viber, the minimum deposit is 11 euros, and when I enter the code, it turns out that the minimum deposit to receive the bonus must be 12, 13, 14 or 15 euros.

The problem is not in 1, 2, 3 or 4 euros, but the information they send is incorrect.

Hello and thank you for sharing with our community. It comes to my mind whether the minimal deposit varies from account to account or whether they just have not found out that something is wrong with the vibe offers yet.

What did the live chat say?

I did not write to them because these are insignificant things.

I shared here, just informative.

Hi, if I understand it correctly, they send you a message on Viber that says you need to deposit let's say 11, but when you go to the promo page, you realise that you need to deposit more in order to get the bonus?

Yes, exactly.