Här är mejlet och telefonnummer till ministern som införde denna lag! En skitstorm kan dåna över honom
E-post: silvio.schembri@gov.mt
Telefon: +356 2220 9505
I'm looking at the complaint that you mentioned here. I noticed you asked the casino whether you're allowed to play from France, but you also asked other questions. The customer support answered the other question regarding BTC, but they didn't confirm you can play from France according to the screenshot provided.
Even though casinos can be VPN friendly, it doesn't mean that you can play there from a restricted country. It only means that you can play from an allowed country, but protecting yourself with VPN. It seems that you registered from a restricted country using VPN.
Anyway, we didn't close your complaint forever. As the summary says:
"It was decided that the player should submit a complaint to the casino's licensing authority, and so the complaint was closed temporarily pending the outcome of the regulator's investigation. Upon receipt of their decision, the complaint will be reopened and updated as appropriate."
It simply means that we wanted to know what's the authority's opinion on this since we weren't 100% sure who's right and who's wrong in this case.
I agree with you Daniel, but they are case where Casino Guru is not fair, for my case the casino let me suscribe and deposit, and when I try to complete the KYC to withdraw it wasn't working because I'm not on the list of country. When I contacted them they claim to me that as I'm french I cannot withdraw more than my deposit ! Always less. And after that they block my country to access the casino, and I had to open a case here.
I've managed to have screenshot, and proof with my IP, but casino guru told me to open a complaint to the licence.
I swear they are rigged, because the close the complaint with no proof, no explanation, nothing....
Btw, the evidence provide by the casino here were fake and I've proved it... So I don't understand why casino guru can stand with liar and scammer like them..
Jag ser det också helt annorlunda. Ansvaret ligger inte hos spelarna, utan hos casinon. Kasinon vet att det är olagligt, men de gör det ändå. Casinon tar därför medvetet risken att bli stämd i efterhand.
"När det kommer till Österrike tror jag att det finns österrikiska spelare som är glada att spela på sina favorit MGA-licensierade kasinon och som har spelat där i evigheter helt enkelt för att de gillar deras tjänster."
Och jag vet att det finns många spelare som har förlorat sitt levebröd till casinon och är långt ifrån nöjda med det.
Lagen är vad den är och om spelare har förmågan att ta igen sina förluster är det många som gör det. Det spelar ingen roll hur du värderar det moraliskt, det är bara verkligheten och det ligger i sakens natur.
Det finns heller inget spelarskydd på illegala casinon. Ja, du kan bli avstängd från enskilda casinon, men någon som är spelberoende registrerar sig helt enkelt hos närmaste casino eftersom det finns tusentals casinon online och det inte finns någon förbudsfunktion som passar alla.
Det finns ännu inget system där en spelare kan blockera sig själv från ALLA MGA-kasinon eller ALLA Curacao-kasinon etc.
I Tyskland kan du utöka blocket till alla casinon, men vad hjälper det när otaliga illegala casinon är tillgängliga med en knapptryckning?
Spel har skadat många fler människor än vad det har gynnat hittills och det handlar inte om små saker. Många har förlorat allt som ett resultat.
Ultimately, this means: In Austria you can deposit at any MGA casino, hope for winnings and if it doesn't work, then simply ask for the money back.
The casinos are aware of the legal situation, but many still allow Austrian players out of sheer greed for money.
I believe that this is the main difference between the gambling authority in Austria and Casino Guru's point of view. Our main goal has always been making the gambling environment more fair and safer. So I claim that if you decide to play in a casino, risk your money and lose it, then you just lost it. If the casino treats you as any other player in case you win = they payout the winnings regardless your country of residence, then the relationship between you (as a player) and the casino is fair. That's how playing in a casino works.
But whenever ANY side tries to earn money without risk = depositing, withdrawing winnings or suing them in case of losses or accepting player's deposits, but voiding winnings because of player's country of residence, then it creates an unfair advantage for one of the sides and that's something we'd never support.
I'm aware that's not how the law works, but I claim that it starts with the player's choice whether they decided to deposit their money anywhere or not. When it comes to Austria, I believe there are Austrian players who happily play in their favourite MGA licensed casinos and they've been playing there for ages, because they simply like their services. They suddenly don't see them as a pure evil simply because the law has changed.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.