Dear Casino Representative!
Just for you to know: The account or player you responded to has been banned for violating our forum policies and guidelines, as you can see when you click or tap the user's name to view profile activity.
Thank you so much for the explanation, but please do not anticipate hearing from this user again. 🙂
Stay well!
Hej
Jag behöver hjälp med att få ut mina pengar trino casino lovar utbetalning gång på gång men det händer ingenting.
Jag varnar alla svenskaspelare att hålla sig borta från trion casino ni kommer aldrig att få ut era vinster utbetald riktigt dålig casino.
Hi, how long have you been waiting for your money and what exactly is the casino telling you? When was the last time you had communication with them? Is this your first withdrawal at this casino?
Let me know a little bit more.
Dear Nora04,
Thank you for sharing your feedback. We would like to address your concerns and ensure you have the correct details about your situation.
After reviewing your account, we can confirm that your withdrawal is now being processed. According to a system, our team has already sent you the payout schedule and successfully transferred the first part of your winnings to your bank account (larger withdrawals may sometimes be processed in parts to meet our daily/weekly/monthly withdrawal limits). We sincerely apologize if this caused any confusion or inconvenience.
Rest assured, the remaining amount will be paid out according to the schedule provided. If you have any further questions or feel that the issue is not fully resolved, please don’t hesitate to email paul_vip@trinocasino.com. Our manager will be happy to review your case in detail and ensure it is resolved promptly.
Thank you for your understanding, and congratulations on your win! 🎉
Trino Casino skjuter upp uttag. Mitt konto har verifierats under en lång tid. Jag har väntat på mitt uttag i fyra dagar. Casinots villkor är utformade som en ursäkt. Även om de nämner tre arbetsdagar (de har en konstig uppfinning: 24 arbetstimmar, vilket betyder tre arbetsdagar), har jag fortfarande inte fått mitt uttag den fjärde dagen. När man chattar är det alltid samma gamla bla bla. Jag råder alla spelare att hålla sig borta från detta casino. Det är inte bara frustrerande att förlora, utan att vinna på vissa kasinon som Trino är också en källa till problem.
Hello,
I guess this is not convenient; still, could you also share what "excuses" the casino has been providing? This is also rather important to form an opinion on the situation.
May I know what payment option you opted for?
Hello Radka,
I have made the deposit with skrill.
My account was verified already 10 days before.
Casino speaks about the payouts 24 business hours, it should mean 3 workdays as they explained in chat.
And they wrote, it can be longer due to this and that. This is just a trick to delay the payouts. Today is already 6 days since I have made the withdrawal.
And the internet is full of negative feedbacks that Trino casino doesn't pay out. Therefore I believe that this casino must be blacklisted.
Hello,
honestly you may find whatever feedback you prefer on the net; however, authenticity is the key.
In any case, although it is too early to say this casino generally does not pay out, I perfectly understand you have expected smooth withdrawal and you have every right to feel disappointed.
Once more, though, could you also share what "excuses" the casino has been providing, please?
I spotted that all your user reviews are just negative; did you for a change, encounter a casino you would recommend? Feel free to share positive news in other threads, if you have any.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
