TopX Casino – generell diskussion (sida 2)

Hello, I noticed you mentioned Petra, so if you aim to contact Petra, please do so in the complaint.

Simply put, everything mentioned needs to be verified by the mediator and investigated in the complaint. I hope you understand that it is irresponsible to "judge" without knowing all the details or changing the rating without further knowledge.

One way or another I get you are dissatisfied and I respect that.

I, for example, recall a few situations when the account was "just" blocked instead of closed because many operators cannot pay out money while it is closed. Unsure which is more acceptable, for example. As long as the player can't deposit or lose money, it feels like a systematic solution to me. However, I understand that we are all different, and as I said, I'm not familiar with all the details.

Hello,

Thank you for raising your concerns. We understand that situations involving self-exclusion can be sensitive, and we appreciate the opportunity to clarify what happened.

The self-exclusion request was received at 02:02 AM. In accordance with our Responsible Gaming policy, such requests are processed within up to 24 hours. During this review period, the account remains technically active while the request is being handled internally.

The deposits and gameplay mentioned occurred within this processing window. 

The account was subsequently blocked as part of the self-exclusion procedure. The timing of the restriction was related to internal processing and was not connected to the win amount.

Regarding the balance: no funds were confiscated. In order to allow the player to withdraw the remaining balance, the self-exclusion status was temporarily adjusted, as a fully excluded account cannot process transactions.

If the player wishes to reinstate permanent self-exclusion after completing the withdrawal, they may do so at any time by contacting our team at security@topx.one, and the request will be processed accordingly.

TopX Team

You are allowing them to use fake reviews, it is obvious if you look but I will include examples below.

I also email you this information but receive no response.

Same phrase one after another from a supposed American then Indian:

Reworded exact same content and structure one after another from two people allegedly from different countries at the same time:

You will see this format show up again and again "Honestly, I was hesitant at first, not going to lie" Over and over again:

All from users who have left only 1 Review ever.

I do this research because I could not believe that so many people leave positive reviews when my own experience was so bad.

I hope that you do something about this fraud.

Thank you

Hello, I appreciate your efforts. You would be surprised how complicated it is to write more detailed reviews, not just this on the front end. Imagine that we would need a bit more proof to reject every positive review posted by a person who only aims to review casinos. Some players use the same sentences; this behaviour is common among those with multiple reviews or even a resolved complaint. There are consequences for poor choices, and they are not very cool. I respect your perspective, and I acknowledge that many others have had different experiences; you are also welcome to submit a fair review.

Do not worry, reviews are not part of the safety index precisely because of what you mentioned. Also, only verified user reviews, which also include more details, pose a real value to the user feedback and its counting. With that in line, you can see it's about words in the end.

Hope this information makes your mind at ease. 🙌