TopX Casino – generell diskussion

Om du vill diskutera något relaterat till TopX Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Vad är kontonumret för uttag?

I'm not sure what you would like to find out, to tell you the truth. 🤷‍♀️

Worst casino never ever played here if you want to save your hard money I deposit 2450 after turn over balance above 24000+ try to make withdraw but it shown wager required then contact customer support they said I need to bet amount more then 54000 bloody how they count their wager system when player deposit 2450 some loss some profit I make 24000 and still wager required that's ridiculous this casino is SCAMM

Live support good

Fast withdrawl

Rigged casino games

Oh, so you only wagered your own deposit, you played without a bonus, right? If that's the case, I would say that's a lot, and I definitely don't think it's user friendly.

So did you ask them why the wagering requirement is so high? 

I asked them twice but reply same and still I rollover and over don't know how they calculate this wager of just 2450 deposit every bets I put only 300-400 and roll over and over playing not only live casino but in slots too but still it shown available balance 0 it's harrasment from their side they want that player lose their money no any other reason I think.. totally ridiculas and non senseble thing

Couldn't that be some kind of error, though?

You should try to find out that, what you say?

No error three time I log out and log in show each time same available balance 0 now after my first it's two day completed rollover approx 57000 some wins some loss now current balance is 38000 now shown available balance 16000 out of 38000 how they calculate this wager I still don't understand....

I mean some error on their site, you know.

What does the support say now, please?

As I said before no error on site customer support says same thing you need to wager amount x2 and yesterday after struggling and turn over so much some wins when my balance reached 35000 it show available withdraw 9700 I made withdrawal reach out in some time continue playing again some loss some profit it shown available balance 16900 made withdraw again same process I continue till my balance empty made 4 withdrawal 3 came in few hours 1 withdrawal stuck for what reason don't know simple question in 2450 amount player how much rollover his balance it's can't justify from casino

Hi,

to understand this correctly, could you please clarify one point:

1) Did you intentionally activate any bonus on your account, or are you sure you played only with your own deposited funds (without bonuses)?

2) Also, please share your account ID, so we can pass this to support and check the calculation.

Best regards, TopX team

1)No i didn't take any type of bonus

2) game id 14933411

3) you can check after 2450 deposit how much casino transaction I did

4) my withdrawl 16700 still not credited in my account in transaction it see done reach contact support they said issue will be solved in 72 hours 56 hours completed still not reverse in balance neither in credited in my bank account

Hey there, just a kind tip: use the reply button or quote button to stay in touch with the other person.

This might come in handy when more people engage.

Hello,

We’ve reviewed your situation and thank you for providing your account details. We’d like to clarify everything step by step.

First, regarding wagering: even when no bonus is activated, deposited funds need to be wagered before withdrawals become available. This is a standard fair-play and anti-fraud rule and applies to real-money deposits as well. Because of this, the total balance and the amount available for withdrawal may differ while the wagering is still in progress.

Second, regarding the withdrawal itself: according to the payment team, the withdrawal has been successfully processed and transferred to the provided payment details. The transaction was completed under a reference number (UTR: 3958****5855).

If the funds are not yet visible on the bank side, the next step is to contact the bank’s technical support and ask them to check the transfer using this UTR. If the bank confirms that the payment was not received, they usually provide a written response. With that confirmation and a bank statement covering the period from the withdrawal date until today, the case can be reviewed further.

This should help clarify both the wagering part and the payment status.

1)If you said that only 2450 amount need required more than 53000 as customer support says then I'm sorry I still not convience that it's going to be fair with players

2) after turn over again and again some loosing and some profit almost transaction reached above 70000+ available withdrawl showing 0 when real money balance show 26000 it's difficult to understand how you calculate this..

3) I already said withdrawl is very fast that's true no issue with withdrawl system neither with network or software, good customer support who reply quickly and clearly.

Hej, jag begärde självuteslutning från casinot, men när kontot blockerades hade jag ungefär 280 000 i riktiga pengar. Jag har skrivit till secutity@topx.one Jag har inte fått något svar, och casinots webbplats har ingen supportinformation, telefonnummer eller e-postadress listad. Jag behöver hjälp med att ta ut mina pengar.

Tack så mycket

It must have been a difficult situation and I'm glad you found this thread, because, as I spotted in this very thread, there is an active casino representative. I assume there is a good chance to get in touch here.

May I ask when your account was closed, please? Was the payout the subject of the associated conversation, maybe?

Den 20 februari klockan 02:02 skickade jag ett formellt mejl till er säkerhetsavdelning och begärde att jag skulle stängas av permanent på grund av spelproblem. Jag hade informerats via chatt om att detta var proceduren.

Det otroliga är att casinot, trots att de hade deklarerat min situation, lämnade mitt konto öppet i mer än 16 timmar. Under den tiden lät de mig göra fyra insättningar:

13:14: 50 000 CLP

13:27: 80 000 CLP

14:20: 21 000 CLP

18:00: 59 000 CLP

Jag förlorade de tre första spelen, men i det fjärde, när jag spelade Mustang Trail, vann jag och nådde ett saldo på 280 000 CLP. Det mest cyniska är att så fort jag hade det saldot till min fördel, klockan 18:26, blockerade de omedelbart mitt konto.

Nu befinner sig kasinot i en absurd situation:

De säger att de inte kan betala mig eftersom kontot är "spärrat".

Men de glömmer att de accepterade mina insättningar hela dagen, långt efter att jag bett dem stänga på grund av spelberoende.

Min poäng är enkel: Om mina insättningar var giltiga för dem när jag förlorade, då borde vinsterna vara giltiga för mig när jag vann. Och om de säger att kontot inte är berättigat till betalning, då är insättningarna de oaktsamt accepterade efter min anmälan olagliga och måste återbetalas.

Det är oacceptabelt att casinot väljer när de ska tillämpa "spelarskydd" baserat på om saldot är noll eller om det finns ett pris inblandat. Jag har redan lämnat in ett klagomål till Casino Guru, och jag hoppas att detta hjälper till att förhindra att andra faller i den här fällan.

Hello,

I understand what you are saying; on the other hand, I for example do not consider 16 hours as an unreasonable delay. Asking for such a thing during the late night hours usually results in a solution that needs some time. However, given the circumstances, I get where your concern came from.

The whole situation shows me more technical aspects. As far as we already know, most of the casino platforms do not technically allow account closure when there is still an active balance. The situation often leads to specific terms being stated by the casino.

It poses a problem when problem gambling issues emerge; that's quite clear. Therefore, please provide all those details to Petra. The complaint is exactly the best way to get the process reviewed.

Hej Petra, jag ska förklara situationen. När jag läser deras policy för ansvarsfullt spelande nämns ingenting om "förlust av pengar eller saldon", och kontot är inte stängt utan snarare blockerat. I deras allmänna policyer behandlar avsnitt 8.8 förlust av pengar på grund av kontostängning. Casinots ståndpunkt är dock inte att jag förlorade pengarna, utan snarare att eftersom mitt konto är permanent blockerat kan transaktioner inte göras, och därför är uttag omöjliga. Jag känner till många casinon som bara blockerar möjligheten att spela och satsa, men tillåter uttag eller kräver ett manuellt uttag.

Den andra väldigt konstiga saken är tidpunkten för självavstängningen, precis i samma sekund som en bonus som betalade mig 250x eller 300x slutade. Jag hann inte ens ta en skärmdump av mitt saldo eller något. Väldigt dålig praxis för ett casino med en hög säkerhetsnivå på 8,3 av 10.

Jag har åtminstone stor tilltro till den rangordning ni ger kasinon, och att ett med den här säkerhetsnivån agerar på det här sättet är oacceptabelt, eller så har säkerhetsnivån tilldelats felaktigt.