Hi, I'm sorry to hear that you've had a bad experience with this casino. It's certainly not a pleasant situation if you win and find out that the casino told you that you have 2 accounts and I see that another player has the same problem.
But if you think that you did nothing wrong and that the casino is at fault and you don't have 2 accounts, I would recommend that you file a complaint at the following link: https://pt.casino.guru/reclamacoes
I have also added a useful guide with information that might be useful in your situation: https://pt.casino.guru/instrucoes-sobre-resolucao-reclamacoes
As part of the complaint process, our team would look into your case and try to resolve it. Do you think you can do it?
Hi, I see you're not the only one who has a problem with the casino stating that you have 2 accounts. In your case, I see that you have already opened a complaint and described some information. I don't know what the problem could be in your case. Do you know of anyone who could also open an account from the same IP address ? Are you in contact with the casino when you say they don't want to solve your problem ?
Our team and especially Petronela will need additional information from you in order to move your case forward, so don't forget to fill them in.
For now, we will wait to see where your situation moves on and we will be happy if you share new information with us on the forum. So far I wish you good luck. ☘
God eftermiddag!!!
Jag kontaktade casinot i fråga och de svarar inte, de skickade bara ett mail om att jag inte kunde ta ut pengarna, det finns ingen annan som kunde ha gått in på datorn och skapat ett annat konto, bara mitt konto var registrerat på den ip:n .
In that case, I believe it's the best to give us some time to help you with the complaint. I'm afraid there's not much we can currently do here on the forum.
If you get any additional info from the casino, please, keep your complaint updated.
For my part, I have always been paid and within the day of the withdrawal request.
I have absolutely nothing against them. For the moment I have rather a good experience with them, it is for the moment one of my favorites.
I believe it also depends on where you come from. Some countries are often restricted for bonuses, some are luckier. For example if you play from France, I know there are a lot of casinos that restrict French players completely.
Sounds like you didn't have much luck at this casino, right?
Unfortunately, that happens sometimes, so perhaps you should move on now. 🤷♀️
Well, according to other players that wrote about their experiences, it is a bit different, but I surely understand your point here after you spent your time at this casino.
Hi, are you saying that you didn't manage to win even though you've already spent 1,000 euros there, or is it something else?🙁
Exactly. There were some small wins that I tried to increase, but it just kept lowering the amount. My experience has been bad.
I'm sorry to hear that.
Unfortunately, in casinos, it often comes down to the fact that, in the end, you'll still lose. Whether you hit a big win or not. Definitely don't spend large amounts of money there, because I don't think it's worth it.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
En plattform skapad för att visa upp alla våra åtgärder som syftar till att förverkliga visionen om en säkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mål är att hylla de bästa och mest ansvarsfulla företagen inom iGaming och ge dem det erkännande de förtjänar.
Casino.guru är en oberoende källa till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av någon speloperatör eller några andra institutioner. Alla våra recensioner och guider skapas med största objektivitet och ärlighet, efter bästa kännedom och bedömning av medlemmarna i vårt oberoende expertteam. De är emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, rådgivning i juridisk mening. Du ska alltid själv säkerställa att du uppfyller alla rättsliga skyldigheter innan du spelar på ett utvalt casino.
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