Om du vinner på deras casino så betalar de inte och hävdar att du har mer än 1 konto där, jag lärde känna deras hemsida här jag besökte jag vann lite jag plundrade och de betalade mig inte och sa att jag redan hade konton där
SATSA INTE PÅ DENNA HACKSIDAN, DE STAL 600 REALS OCH DE PÅSTADE ATT JAG FÖRSÖKDE SKAPA ETT ANNAT KONTO PÅ DEN HÄR SOPPLATSEN, JAG SKAPADE ENDAST ETT KONTO, LITA INTE PÅ MIG FÖR DET KOMMER ATT STÄLA DIG.
Hi, I'm sorry to hear that you've had a bad experience with this casino. It's certainly not a pleasant situation if you win and find out that the casino told you that you have 2 accounts and I see that another player has the same problem.
But if you think that you did nothing wrong and that the casino is at fault and you don't have 2 accounts, I would recommend that you file a complaint at the following link: https://pt.casino.guru/reclamacoes
I have also added a useful guide with information that might be useful in your situation: https://pt.casino.guru/instrucoes-sobre-resolucao-reclamacoes
As part of the complaint process, our team would look into your case and try to resolve it. Do you think you can do it?
Hi, I see you're not the only one who has a problem with the casino stating that you have 2 accounts. In your case, I see that you have already opened a complaint and described some information. I don't know what the problem could be in your case. Do you know of anyone who could also open an account from the same IP address ? Are you in contact with the casino when you say they don't want to solve your problem ?
Our team and especially Petronela will need additional information from you in order to move your case forward, so don't forget to fill them in.
For now, we will wait to see where your situation moves on and we will be happy if you share new information with us on the forum. So far I wish you good luck. ☘
God eftermiddag!!!
Jag kontaktade casinot i fråga och de svarar inte, de skickade bara ett mail om att jag inte kunde ta ut pengarna, det finns ingen annan som kunde ha gått in på datorn och skapat ett annat konto, bara mitt konto var registrerat på den ip:n .
In that case, I believe it's the best to give us some time to help you with the complaint. I'm afraid there's not much we can currently do here on the forum.
If you get any additional info from the casino, please, keep your complaint updated.
I think it's very difficult to find reasonable and honest bonuses too
For my part, I have always been paid and within the day of the withdrawal request.
I have absolutely nothing against them. For the moment I have rather a good experience with them, it is for the moment one of my favorites.
I believe it also depends on where you come from. Some countries are often restricted for bonuses, some are luckier. For example if you play from France, I know there are a lot of casinos that restrict French players completely.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
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