SpinCity Casino – generell diskussion (sida 5)

Hej, ingenting har hänt än. När jag frågade fick jag bara det vanliga standardsvaret... Ha tålamod, vänta lite längre.

Finns det inget som kan göras här?

Med vänliga hälsningar, Ines

Hello Ines.

Well, the information the casino provided sounds unconvincing, but it can still be the reason. I'm not saying it's okay, of course. Casinos should constantly try to find the best and quickest solution. The second point is, however, usually in casinos' hands. And this is when the complaint mediator steps in. I really hope it won't take any longer. I understand it must be demanding to check daily on the casino. 😐

Hej,

Jag fick betalningen idag. Jag är lättad.

Med vänliga hälsningar, Ines

Great news. 🙂

How long did you wait for it?

Will you still play here after this situation?

Hej,

Jag väntade i 20 dagar. Jag vet inte än om jag kommer att spela här igen.

Med vänliga hälsningar, Ines

Oh yeah, I'm not surprised.

Wish you good luck. 🍀

Hej,

Tyvärr har jag väntat på ett uttag från det här casinot i 25 dagar nu. Varje dag får jag samma standardsvar. Det är frustrerande att det inte går framåt.

Med vänliga hälsningar, Ines

It seems that not much has changed since your previous experience with this casino. Did the casino explain why the withdrawal is taking so long? Based on your earlier experience, you probably already know that this casino is not among the fastest when it comes to payments.

However, I noticed that your complaint was closed as resolved only a few days ago. Did you receive the money covered by that complaint, and is this a new withdrawal, or are you still waiting for the same funds?

If the original payment has still not arrived, it would be better to contact the Complaints team and ask whether the complaint can be reopened. In general, it is best to keep a complaint open until the money has actually reached you, so you do not have to start the process again.