SpinBetter Casino – generell diskussion (sida 8)

You do not respond to sent e-mails and our live support team is uninformed and inexperienced. I would like your help in sending my payment via paybol or jeton wallet

Dear LeadeRJacK,

To change your payment method, you need to personally contact the security service, as this concerns your finances, and we are sure you would not want this information to fall into the wrong hands. Please send a request to change the payment method to security@spinbetter.com, and our specialists will provide you with all the necessary instructions.

Best regards,

Spinbetter Support Team

I see that your problems still persist and I hope that you will be able to resolve them with the casino. Be sure to let me know when you hear any news. 🙂

payment problem continue 4days.

this is very bad.

Yes I see. Anyway did you try to write about changing payment methods to the casino on the email they posted here ? Were you able to change the payment methods or not ? Are you in contact with them ?

Hi, I see that the casino replied here on the forum a month ago. Maybe it would be a good idea to tag them with "reply" button and try to resolve it. 

Anyway, what happened when suddenly your account is blocked and the casino is not available for that country ? From what I have seen, players from Croatia can register. Didn't you write to the casino or didn't you find anything?

Hello I am turning to this webiste for help with spinbetter casino. I have won over 500€ and deposited overall 200€. The casino doesnt want to pay me up in time since the withdrawal is accepted and approved on their part. It has been 5 days since approval of the withdrawal. I have tried to contact Support and their Payments deparment but they always responded with generated message with no solution saying that their payment system is broken or the problem is on the provider of the payment but how can there be a problem on bitcoins side I dont understand they are just liars nothing else. I have been trying everything and I am so frustrated. Their support told me that they work on weekends and they work 24/7 and even confirmed that their withdrawals are processed on the weekends and sent on the weekends. Casinoguru I need your help please.

My account ID - 632027947

Thank you in advance

Sorry you have to go through this kind of situation, and good that you submitted a complaint here with our team. Even though they won't be able to intervene before the 14-day time frame passes.

If there are any updates regarding your withdrawal, please let us know right away. Hopefully an intervention of our team won't be needed and you receive your money soon.

Is this your first withdrawal attempt at this casino, by the way?

We'll be waiting here for your reply.

Hello, there is not much of an update except their yesterdays mail. Its always the same thing I get it problems can happen but waiting 7 days for withdrawal with the fastest method is really concerning.

And yes its my first withdrawal, but not first deposit 😄

Thank you.

Thank you for your reply.

I just hope that they will really be able to solve it soon and you will get your payment.

We will wait for any update.

Hello, I have received the money just now.

That is some great news; congratulations.

So, what do you think. Are you going to continue playing there now?🤔

Hej, jag spelade på Spinbetter casino och vann över 50 tusen. Jag löser det först den andra dagen, men jag får bara inlärda mekaniska svar från Support och säkerhetsavdelningen. Jag har redan skickat skanna-ID:t 3 gånger och jag är fortfarande inte verifierad. Men vad värre är: igår gick det inte att ta ut pengarna på grund av utebliven verifiering, och idag, när jag försökte logga in, är mitt saldo reducerat till nästan noll. Support svarade att det inte finns några problem på deras sida och att jag inte har något register på listan över spel (logiskt sett) eftersom jag inte ens var inloggad mellan dessa poster. Jag skrev ett klagomål till två adresser, en av dem skrev omedelbart tillbaka och sa till mig att kontakta supporten och sa att de inte har att göra med detta. Så exakt var ska jag skriva för att ta reda på vad som hände med mina vinster? Tack, Hana

Och snälla: är uttagsgränsen verkligen 1000 per förfrågan och bara 1500 totalt per dag?

May I ask if you played with some bonus, perhaps? That could be the explanation for reducing your winnings, you know.

The support should always explain this kind of thing to players, of course.

Usually there is a maximum withdrawal limit when it comes to bonuses, and it should always be stated in the terms. Have you checked it before playing with this bonus?🤔

Try to look for it, or even as the support and let us know, please.

Also, yes, they do have the maximum withdrawal limit €1,500 per day and €45,000 per month.

We'll wait here for your reply and will try to get the resolution of all this together.

Men det räcker inte. Andra kasinon tenderar att ha 20 000 till 2 000 per dag

I surely get your point, and that is why it is really important to read the terms beforehand so you know what to expect.

Tack Roni. Jag hade inga aktiva bonusar. Stöd svaren mekaniskt och oftast på något annat än det jag frågade

Nästa gång jag försökte skicka ID-/passdokument fick jag ett meddelande från Security om att sluta skriva till dem, annars blockerar de min e-postadress. Jag kommer aldrig att slutföra verifieringen så här.

But did they ask for those documents?🤔