Spinaro Casino – generell diskussion

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Hi Daniel,

I did submit a complaint about this casino regarding my withdrawal..I sent all required documents in but still unable to withdraw and its been 11 days today .

Nick was looking into this but not heard back from him.

Thankyou.

Hi, I noticed that you have opened a complaint and Nick has replied to it. If things haven't moved forward, our team will try to help you and take action. 

However, has your account been verified and are you just waiting for a withdrawal or what is your situation? 

Hi Daniel,

They said my ticket was solved on October 31st and haven't heard anything back since.

The screenshot you sent does not say that the verification was successful but that the documents you have updated will be moved to the relevant department. So can you confirm if the verification has been successful or is it still in the verification stage ? Because I think you have to go through this process first before you can withdraw. 

However, I think it's a shame if the casino doesn't respond for over a week about whether everything is as it should be. Have you also tried support or email about your situation ? 

Good morning,

I have been on chat a few times and sent my latest bank statement that matches the deposit from Gigadat and my bank statement with my name and address with my bank and the agent on the chat said it was cropped and I said you don't need to know how much I have in my bank wasaccounts so he said he would message the verification team and that was 3 days ago.

So nothing has changed since then and you haven't received any answer whether your document has been confirmed or not ? I think the casino could at least tell you if it's appropriate or if you'll have to upload it again, because it's prolonging everything unnecessarily.

However, since you have a complaint, our team will try to help you. If you have an update would you please let us know ?

I have not heard anything since that email and they send me free spins and a 30$ for vip but I deleted them because it comes with terms and conditions...I've still been playing on the first deposit I made and now the amount in my account is 900.00....I don't get a good vibe from this new casino...they don't seem to really care about the player and I also mentioned for a new casino good reviews matter when someone is trying a new casino.

Even though I agree with Jaro when he says such a lack of communication is not in place, especially when the player is struggling with the verification process, I browsed your complaint briefly and found this

"I do online banking so we I don't get October's till the beginning of November but I took a screen shot of my transfer from my bank account with my name on it"

Well, the banking statement is something separate from the transaction history provided per screenshots, and sometimes it is advised to reach out to the bank, asking for the out-of-usual bank statement.

But as being said, this is something the casino should explain to the player without an unnecessary delay. 🤔

Thus, I hope we will be of any use to you through the complaint 🙏

Hi Radka,

I sent in the new bank statement as well and it's the same as a paper copy.

Please, do not share such documents publicly. It is not safe. 🙏

Have you received a response from the casino regarding this new version?

Hi Radka,

My account was verified on Saturday...thanks for your assistance.

Thanks for the reminder about sharing private info.

Great news! I'm glad to hear that. 🙌

What about withdrawal? Is that okay too?

According to the Gigadat email the deposit amount should be here today...they are very slow on the verification process and I know I sent in everything required...I don't play much anymore but every now and again I try a new casino and this casino doesn't seem to really care about the player.

So it would be great if you also got a withdrawal almost immediately after verification. Could you let us know when that happens ? 

As far as the verification is concerned, I saw that it was finally completed successfully but it took some time. I think that based on such experience a player can always decide whether to deposit in the casino or not. And when you say that this casino doesn't seem to care about the players, I guess that tells me that you don't want to take the next steps here. 

But I hope you find a casino that is suitable for you and you don't run into any similar problems. I wish you the best of luck. 🙂

My account was verified last Saturday and I received the money late last night.

Thankyou for your correspondence.

Well, that's excellent news. 🎉☘️😊

I'm glad you managed to sort it all out in the end and it turned out well. 

But I wonder if the casino will still be good for you and you will play here ? 

They seem to have a complete disregard for self-exclusion requests.

Hey, I think every casino should take this seriously. Did you ask to be excluded from the casino ? Does it say in the Terms and Conditions how you have to do it or did you check somewhere ? What is the problem when you say the casino is ignoring it ?