Spinarium Casino – generell diskussion (sida 6)

Hi Radka,

Thank you for joining the discussion. I have visited this site and have also played here, but I decided to close my account. Unfortunately, I wasn’t able to withdraw my funds, so they have been left there for a year. I think it’s a shame that such a well-designed website can be so deceitful.

I agree with the reviews on Trustpilot. However, I have also noticed that lately, even here, there are people who have been promised money or free spins by casinos in exchange for leaving positive reviews. It’s really unfortunate.

Hi Gez85,

What you've been through reminds me of the discussion I had with our mediator a month ago or so. I realized more players shared that operators started to enforce a rule saying that all funds on the player's account will be voided if the player asks for the account closure. It was presented that this rule is supposed to shield the casino from players who aim to speed up the withdrawals or bypass the withdrawal limit. However, I'd say it plays a significant role under such circumstances when the player asks for the account closure. Imagine you have been struggling to withdraw for, let's say, a few weeks, your account is fully verified, all is ready to go, and once you get full of it and decide to close your account, no funds will be sent?

In my opinion, this is excessively harsh.

Regarding the reviews, it is quite a common situation. The operators see that as a natural way to reward players for their efforts, as I discovered very early. Once more I have to mention the circumstances, though. I've seen lots of promo campaigns focused on reviews; very few truly indicated an unbiased offer.

It is not an easy task; the Community Team put quite an effort into communicating with both players and the operators to ensure we are all on the same page with such promotions.

It fair to say that those practices target as many platforms as possible; we are no exception. What makes the difference is the time and cooperation that the platform invests in never-ending investigations. This is merely my personal perspective, of course.

Hej, jag tycker att det här online casinot är utmärkt. Jag har vunnit mycket med de 20 gafflar de ger för att installera appen. Jag skulle vilja veta om det finns ett omsättningskrav?

Well, you need to get in touch with the casino support directly to find this out, actually.

Aren't there any terms included with those free spins, though?

Jag har problem med Spinarium. Jag skapade av misstag ett andra konto eftersom jag helt hade glömt bort mitt gamla. Jag satte in pengar och spelade bara på det nya kontot.

När jag försökte göra ett uttag blockerades mitt konto på grund av flera konton (regel 5.4) och de vägrar att återbetala insättningar med hänvisning till regel 17.6.

Jag har varit helt transparent och samarbetsvillig med supporten, men de bekräftar den permanenta avstängningen och att de inte kommer att återbetala pengarna.

Har någon upplevt en liknande situation med Spinarium och lyckats få tillbaka sina insättningar?

Tack.

Hello, I understand you were honest and probably expected a different response from the casino. Sadly, it's not that easy because operators may rely on the terms anyway. But don't worry just yet, please. The mediators will investigate the situation and be in touch with you along the way. I imagine the situation must feel weird and maybe unfair, but maybe my colleagues can help.