Jag kämpar för att göra det första uttaget från Sol Cassino, det tar 13 dagar, även om jag skickade alla dokument som de sa att det finns en ytterligare verifiering på 31 dagar, något helt onödigt som borde störa casinoguruns rekommendationer om detta casino , Jag har redan varit på det här kasinot via den här sidan och jag gick igenom det här besväret, även för att alla casinon jag registrerar mig på tittar på deras betyg på Guru och Reclame aqui
Hi, additional verification is sometimes customary in casinos. Of course, it is certainly not pleasant if it should take so long.
However, I was going to recommend that you file a complaint, but I see that you've already done that and now you'll have to wait since Petronela wrote that we give casinos 14 days to resolve the verification or withdrawal.
So in this instance we have no choice but to hold on and see where your case goes. If the casino verified your documents or you managed to withdraw in the meantime, would it be possible to update us? I will wait.
När mitt ärende är löst kommer jag att dra tillbaka klagomålet, men det här är ett av de värsta kasinon jag någonsin sett och dess nivå här på Guru borde inte vara hög, 31 dagar kontrollerar ingenting eftersom jag bara gjorde 13 livebets och spelade slots , så denna ytterligare verifiering från dem är orättvis och onödig, Fruktansvärt casino oavsett om fallet är löst eller inte
I understand your frustration, but the casino can choose whether or not to perform any additional verification. Of course, I understand that it is certainly not pleasant to wait and it would be appropriate to give some reason from casino. However, as I said, we will have to wait and see how it goes. I hope everything will be sorted out soon.
Trots att jag har använt sidan i 2 år och mitt konto är helt verifierat. Och innan gjorde jag lugnt uttag. Efter en stor vinst avbröts mitt uttag och jag blev tillfrågad om en ny selfie med mitt pass och en till selfie med mitt födelsebevis. Jag skickade allt till dem. Nu säger de att mitt uttag kan bli försenat med 31 dagar på grund av ytterligare verifiering.
Phew, that's not nice for sure. As far as your documents are concerned, have they been accepted or will they still be verified first and therefore it may take up to 31 days ? I would like to point out that we give casinos 14 days to resolve the withdrawal process, so if nothing is done in that time and you have no new information, then you can file a complaint with us.
However, do you think you can try to be patient and wait and see how the whole thing develops and let us know if you have anything new ?
Först avbröt de mitt uttag och bad om dokument. Jag skickade in, mina dokument godkändes och jag skapade en begäran om uttag igen. Nu säger de att detta är en ytterligare verifiering av mitt konto. Nåväl, medan jag väntar så skriver jag om jag har några uppdateringar.
It will certainly be useful if you have something new to write to us. I understand that this is a supplementary verification, but 31 days for a couple of documents is quite a lot for me. We give casinos 14 days, so if you don't have any updates as I mentioned, you can then use our free feature - the complaint.
However, I correctly gather that the documents for the additional verification have not yet been accepted, yes ?
I will wait for the answer.
du missförstod mig) alla mina dokument har redan godkänts) Detta är vad de sa till mig som stöd: "Vi har rätt att begränsa möjligheten att ta ut pengar inom en period på upp till 31 kalenderdagar för att kontrollera kontot för närvaro av orättvist spel."
Allow me to step in, if you don't mind.
This is kind of an additional verification, it seems - your gaming activity check. Usually, it may take up to a month because cooperation with the game provider might be requested. I understand it is a nuance to you, but as far as I can tell, there is still a chance this check will possibly end sooner.
One way or another, for now, I'd say we have to wait. 🤷♂️
I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.
Du är inte den enda, alla har samma problem. Så snart du vinner en stor summa kommer ditt konto att bli föremål för en 31-dagars verifiering. Det har gått 22 dagar och jag väntar fortfarande på svar från supporten. Det verkar för mig att de medvetet skjuter upp alla kontroller nästan till sista dagen, i hopp om att du kommer att förlora dina pengar på kasinot.
I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.
Hello, I see you have the same problem as other players who played here. I think it's not right if the casino can't give you any answer during these days and you don't know where you stand. It would also be good to know the reason why they blocked your account, but I can see that it is difficult to get that information.
Anyway, since this is sports betting, I would recommend you to file a complaint at one of these links, and hopefully they will try to help you:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Are you in ? If so let me know how it goes.
Today i got my money after 30 days.
Well, I am very pleased with this news. Although 30 days is too long in my opinion, but when you got the money it is the most important thing. I believe that it has been quite a long struggle and you are also satisfied that you do not have to deal with these worries anymore.
I suppose you'd rather choose another casino to play at, or am I wrong ?
Ofc, also if i wanted to play i cant because they limit my bets for maximum 1 euro stakes.
So it's not really worth it if it's such a limit and it's probably best to find another alternative. But I hope that this time the choice will be better.
I have one more question, what method did you use to withdraw? 🤔
bank card
Jag fick mina pengar, gränserna är också noll))
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
