ForumCasinonSol Casino – generell diskussion

Sol Casino – generell diskussion (sida 2)

3 år sedan av bet4free92
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Tomek22
1 år sedan

Hey.

According to the review it is not forbidden, though I would ask the chat operator and save the reply for further use - just in case.

1 år sedan

Hello guys! How many of us here with have a withdrawal request awaiting additional check? I am just curious. I initiated on 02.26 and one more on 02.28.

Nanika
1 år sedan

Hello Nanika.

To learn a bit more about your situation, what seems to be the issue? Any concerns? Let us know how are your withdrawals proceeding. 🤞

1 år sedan

My withdrawal request is under addition check, they are checking my betting history for unfair gambling whatever it means. I think this check is unnecessary and I'm just curious, how many people is in this situation too besides me.

Nanika
1 år sedan

I thought as much. Well, the casino must initiate such a check to be sure no fraud was committed. Only after the conclusion is made the situation should become clearer. The casino feels it is necessary, or alternatively, such a check can be completely random - triggered by the system.

One way or the other, if you have not done anything against the rules, you should be fine.🤞


11 månader sedan

When you loose few thousands euro you will receive:

"We would like to tell you good news!Your profile has gotten a personal VIP service.If you have any questions or difficulties during the gameplay you can e-mail us. Also using a chat on our site you will be transferred to a personal manager.Now the maximum time for consideration of the cashout request will be 2 hours but you can write your personal manager to speed up this process.Аn individual bonus program is аlso available for you. You can contact us in any convenient way to activate personalized offers that are calculated individually. No deposit bonus is available after depositing a total of 300 Euros and deposit bonus from 150 Euros. Operations made from the moment of withdrawal, accrual of cashback, activation of other personal or no deposit bonus are taken into account. For the deposit personal bonuses the wager is 35, and for no deposit bonuses is 3.How would it be more convenient to contact you? I would be grateful for your feedback!If you have any additional questions, please contact us.

We will be glad to help you!"


When you will try to withdraw good winnings, you will receive message about additional verification, now 2 hours withdraw 😀

aleks86
11 månader sedan

So do I understand correctly that you did the additional verification and then the withdrawal arrived within 2 hours as promised ? I think it's nice if the casino respects its players and treats those who have spent quite a lot as loyal. 🙂

11 månader sedan

Jag kämpar för att göra det första uttaget från Sol Cassino, det tar 13 dagar, även om jag skickade alla dokument som de sa att det finns en ytterligare verifiering på 31 dagar, något helt onödigt som borde störa casinoguruns rekommendationer om detta casino , Jag har redan varit på det här kasinot via den här sidan och jag gick igenom det här besväret, även för att alla casinon jag registrerar mig på tittar på deras betyg på Guru och Reclame aqui

Automatiskt översatt:
Junior388
11 månader sedan

Hi, additional verification is sometimes customary in casinos. Of course, it is certainly not pleasant if it should take so long. 

However, I was going to recommend that you file a complaint, but I see that you've already done that and now you'll have to wait since Petronela wrote that we give casinos 14 days to resolve the verification or withdrawal. 

So in this instance we have no choice but to hold on and see where your case goes. If the casino verified your documents or you managed to withdraw in the meantime, would it be possible to update us? I will wait. 

Jaro
11 månader sedan

När mitt ärende är löst kommer jag att dra tillbaka klagomålet, men det här är ett av de värsta kasinon jag någonsin sett och dess nivå här på Guru borde inte vara hög, 31 dagar kontrollerar ingenting eftersom jag bara gjorde 13 livebets och spelade slots , så denna ytterligare verifiering från dem är orättvis och onödig, Fruktansvärt casino oavsett om fallet är löst eller inte

Automatiskt översatt:
Junior388
11 månader sedan

I understand your frustration, but the casino can choose whether or not to perform any additional verification. Of course, I understand that it is certainly not pleasant to wait and it would be appropriate to give some reason from casino. However, as I said, we will have to wait and see how it goes. I hope everything will be sorted out soon. 

10 månader sedan

Trots att jag har använt sidan i 2 år och mitt konto är helt verifierat. Och innan gjorde jag lugnt uttag. Efter en stor vinst avbröts mitt uttag och jag blev tillfrågad om en ny selfie med mitt pass och en till selfie med mitt födelsebevis. Jag skickade allt till dem. Nu säger de att mitt uttag kan bli försenat med 31 dagar på grund av ytterligare verifiering.

Ändrad av författare 10 månader sedan
Automatiskt översatt:
bomer2229
10 månader sedan

Phew, that's not nice for sure. As far as your documents are concerned, have they been accepted or will they still be verified first and therefore it may take up to 31 days ? I would like to point out that we give casinos 14 days to resolve the withdrawal process, so if nothing is done in that time and you have no new information, then you can file a complaint with us. 

However, do you think you can try to be patient and wait and see how the whole thing develops and let us know if you have anything new ? 

Jaro
10 månader sedan

Först avbröt de mitt uttag och bad om dokument. Jag skickade in, mina dokument godkändes och jag skapade en begäran om uttag igen. Nu säger de att detta är en ytterligare verifiering av mitt konto. Nåväl, medan jag väntar så skriver jag om jag har några uppdateringar.

Ändrad av författare 10 månader sedan
Automatiskt översatt:
bomer2229
10 månader sedan

It will certainly be useful if you have something new to write to us. I understand that this is a supplementary verification, but 31 days for a couple of documents is quite a lot for me. We give casinos 14 days, so if you don't have any updates as I mentioned, you can then use our free feature - the complaint. 

However, I correctly gather that the documents for the additional verification have not yet been accepted, yes ? 

I will wait for the answer.

Jaro
10 månader sedan

du missförstod mig) alla mina dokument har redan godkänts) Detta är vad de sa till mig som stöd: "Vi har rätt att begränsa möjligheten att ta ut pengar inom en period på upp till 31 kalenderdagar för att kontrollera kontot för närvaro av orättvist spel."

Automatiskt översatt:
bomer2229
10 månader sedan

Allow me to step in, if you don't mind.

This is kind of an additional verification, it seems - your gaming activity check. Usually, it may take up to a month because cooperation with the game provider might be requested. I understand it is a nuance to you, but as far as I can tell, there is still a chance this check will possibly end sooner.

One way or another, for now, I'd say we have to wait. 🤷‍♂️

9 månader sedan

I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.

ati40
9 månader sedan

Du är inte den enda, alla har samma problem. Så snart du vinner en stor summa kommer ditt konto att bli föremål för en 31-dagars verifiering. Det har gått 22 dagar och jag väntar fortfarande på svar från supporten. Det verkar för mig att de medvetet skjuter upp alla kontroller nästan till sista dagen, i hopp om att du kommer att förlora dina pengar på kasinot.

Ändrad av författare 9 månader sedan
Automatiskt översatt:
9 månader sedan

I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.

9 månader sedan

Hello, I see you have the same problem as other players who played here. I think it's not right if the casino can't give you any answer during these days and you don't know where you stand. It would also be good to know the reason why they blocked your account, but I can see that it is difficult to get that information.

Anyway, since this is sports betting, I would recommend you to file a complaint at one of these links, and hopefully they will try to help you:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Are you in ? If so let me know how it goes. 

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