Slotuna Casino – generell diskussion (sida 10)

Hi,

Yes, they paid me. It took 5 business days. 😊

Jag fick mitt första uttag för en vecka sedan och jag väntar fortfarande på det andra 😏

Good day to you too! Though I imagine it could be even better given those circumstances... Well, you can lodge the complaint anytime you prefer, but it's fair to say that the CRC team provides each casino with 14 full days to pay out the money, because based on our experiences, decent casinos are able to resolve most issues within this time frame.

My hope is that this casino will not become an exception, of course. 🤞

Tack så mycket för ditt intresse!! Jag väntar ytterligare en vecka och sedan lämnar jag in ett klagomål!!!

God morgon, jag har pratat med dem i chatten och de säger fortfarande samma sak, säger att man ska ha tålamod lite längre, etc. Uttag väntar från 30/04/26 och 1/05/26, vad föreslår du att jag gör? Tack!

Good day to you. I was hoping the complaint wouldn't be necessary, but just as I described earlier: if the casino is not for any reason paying you out within 14 full days, I recommend filling out the complaint form. I'd say there is no reason for waiting longer when it comes to complaining.

You can start rightt now by following this green link 👈👈

I'll help you if you could use more details; just let me know, please.

Det har inte gått 14 dagar och de har också berättat hur mycket som har gått sedan det första uttaget den 5/4!!! Men de andra 2 är från 30/34 och 01/05 och de har fortfarande inte behandlats? Ska jag fortsätta som vanligt eller vänta till 13/5??? Tack.

Well, the way I see it, it's going to be 14 days very soon, at least for the first one. Since you do not sound very confident with the casino's poor explanations, maybe it is reasonable to consider the complaint. It takes at least a day for the request to be reviewed. It would be good to keep that in mind.

That's of course your call and there is nothing else I can offer.

Is it somehow better now?

Okej tack, jag ska lämna in en anmälan.

You are welcome. A few tips if I may:

It's quite easy to close the case once you have the money, so you don't need to hesitate with submitting the case at all.

And secondly, even if the money were to arrive partially today, for example, I would still keep the case open because each party, including the mediator and you, has 7 days to respond. This means that the initial time period of the complaint may also cover the other withdrawals, if I explain it clearly.

God morgon!!! Låt oss börja från början. Jag vann på detta casino, totalt 4 500 €. Den första uttagsbegäran gjordes den 30/04/2026. Det första uttaget behandlades efter tre arbetsdagar, sedan dess har jag i 17 dagar ännu inte fått pengarna från de andra två uttagen som casinot tillåter mig att göra, och jag kan naturligtvis inte fortsätta med efterföljande uttag!! Jag har registrerat mig på många casinon som detta men aldrig, aldrig har uttaget överskridit 15 dagar!! Jag har lämnat in ett klagomål i tre dagar och väntar på svar eftersom det verkligen är första gången jag är orolig..... Jag pratar också ofta med dem i chatten och de berättar inget nytt för mig, oroa dig inte, men ingen säger till mig när jag kommer att få mina pengar. Jag känner mig väldigt arg inombords. Ha en bra dag igen.

Hello, I understand that such a delay feels almost unnatural, especially when this is the first time ever. Thus, I guess there is no point in focusing on the possibility of such a situation. Instead, I'd like to highlight that based on the previously paid money, it should be a matter of time and I hope it won't take longer than necessary.

When it comes to delays, chat operators rarely have access to specific details, but do not worry, the complaint was a smart step and we shall see what's coming.

I know its dificult situation and I get why you feel anger.

God morgon Radka, tack så mycket för din hjälp, vad jag ser har pengarna precis satts in på kontot!!!!!! Nu ska jag försöka igen med ytterligare 3 uttag var 24:e timme, vad ska jag göra med klagomålet nu, ska jag lämna det???????

Good morning to you! It sounds promising! Given those circumstances, I would suggest updating the complaint about the money paid but at the same time leaving it open until the last portion of the money has been successfully withdrawn. Just in case something feels odd along the way. It's kind of inconvenient to submit three new withdrawal requests daily, I reckon. Therefore, it can be a good idea to let the process be covered by the complaint. What do you think?

Okej, jag lämnar det, tack så mycket för allt!!!!

Hej,

Jag har begärt ett uttag från Slotuna den 23.7 och 24.7 och uttagen granskas fortfarande och ärendet har inte kommit någonstans? Alla i chatten lovar att lägga fram ärendet och att det finns en eftersläpning. Har någon annan haft samma problem? De senaste uttagen kom inom ett par dagar.

Hello. I’d say right from the start that we generally give casinos 14 days to resolve this kind of issue. I understand that delays can sometimes happen, but there should usually be a valid reason for them.

If the casino is simply continuing to review your withdrawals without giving you any clear explanation, then I’d say that is quite a long time.

I was going to recommend that you open a complaint, but I can see that you’ve already done so and that it’s currently in the review stage. So we’ll have to wait for our team to pick it up, and we’ll do our best to help you.

Did the casino require you to complete any verification or anything similar that could have caused the delay? And are these your first withdrawals from this casino?

Hej!

De kräver ingen åtgärd, allt är okej med kontot enligt kundtjänsten.

Jag har tidigare tagit ut 2500 euro utan problem, då kunde jag ta ut 500 euro varje dag i 5 dagar och pengarna kom in på mitt konto på bara ett par dagar, nu kan jag inte ens göra en ny uttagsbegäran eftersom de 500 euro jag tog ut har varit under granskning i nästan två veckor.

Thanks for your reply. If the casino continues to delay the process and you still haven’t received your money after the two-week period, as I mentioned before, our team will try to help you. I really hope you’ll get your funds.

I’m not sure why the casino is taking so long at the moment or what is causing the delay, but I think there’s a good chance you’ll receive your money, especially since you’ve already successfully received several withdrawals from them.

It may simply be a matter of time, although I understand that waiting this long for your money can be quite stressful. For now, I think the most important thing is to remain patient. Unfortunately, I can’t estimate exactly how much longer it will take, but hopefully, the wait from this point onward will be as short as possible.