Silverplay Casino – generell diskussion (sida 5)

My congratulations. I would post that casino doesn't pay only if I'm certain though 😀.

I am happy you were not entirely correct at this point ✨.

Helt klart falskt att de massakrerar mig med sms varje dag hela tiden utan att jag ger något tillstånd och de svarar inte ens på chatten de är skamliga

Hallå. Jag begärde ett uttag på Silverplay Casino för 14 dagar sedan. Jag är verifierad så alla dokument finns där. Men tyvärr inte pengarna. Kan någon hjälpa mig. Tack så mycket.

Hello.

Long story short - I would submit a complaint.

Read the guide here then submit one:

https://casino.guru/complaints/create

Don't worry it is free!

sämsta tänkbara casinon är från Bellona NV de gör allt för att ta dina vinster ,för gud skull spela inte på dessa casinon från Bellona NV ,BIG SCAM

If I may, I would like to add a link to its safety index - which is quite low plus a link to user feedback calculated as bad. 🙁

Thank you for the warning!

Hej, kan någon berätta för mig hur uttagen går och hur lång tid det har tagit? tack

Hello there.

I suggest you read this thread, all the tips are here. Especially the safety index, and user reviews - both have been mentioned. Browse this thread to see other player's experiences. Honestly, I would be cautious, check out the casino review:

https://casino.guru/silverplay-casino-review

Hello, have all the people that complained about the waiting times eventually got their money? i have submitted a withdrawal request almost 9 days ago now and nothing. Same copy and paste reply from live chat, should i forget about ever getting paid ? should this casino be blacklisted at this stage?

This casino does not pay out! beware, do not sign up here, its a scam

Hi, I see that you have the same problem as most of the players who have filed a complaint against this casino. However, from what I've seen, almost all of the complaints have been resolved, even though it took quite a long time. I see that you have filed one as well, and I firmly believe that even though it is dragging on, you will eventually get paid. 

Anyway, what is the casino's answer to you about it taking quite a long time ? We give casinos 14 days to resolve withdrawal requests. Do you have a fully verified account ?

I'll wait for the answer. 

Yes iv been told my account is verified and they have all the documents needed by live chat, when asked about my withdrawal its the same copy and paste answer from live chat… ‘different department’ ‘its still being reviewed’ ‘keep an eye on your email’…

I absolutely sympathize with you in this situation because I know what it must be like to keep getting the same answer. It's been 12 days, right? If nothing changes in another two, our team will try to go deeper into the situation and help you. We'll see where it goes. If you have any new information, would it be possible to let us know ? 

12 days now yes, i dont have any new info, apart from logging in every day and asking live chat for an update, and they just say the same thing over and over, very frustrating. So you guys can help when its two weeks?

Our team will try to do this as the deadline we give casinos to resolve the withdrawal passes. Hopefully it will be successful and everything will be resolved fairly. Fingers crossed. 🤞🤞

Hi Jaro,

I just recieved the money! it took two weeks but i got it

Del

Well, I'm very glad to see you finally got your money. 🎉😊

Two weeks was getting to be quite a lot, so I believe it's a relief for you. However, I would also ask you to confirm this information to Tomas in the complaint, because he is waiting for an answer whether you have received it or not.

Anyway, are you going to stay with this casino or are you going to find another one ? 

Not staying with this one! i closed my account straight away..looking for new one now

Jag är mycket nöjd med tjänsten och vinstutbetalningen. Visst är det ett hasardspel, det ska alla vara medvetna om. Visst man förlorar ibland, men i jämförelse är det ett väldigt bra casino och tjänsten är absolut att rekommendera.

Casinochefen Diana är alltid tillgänglig och absolut kundvänlig när det kommer till frågor och problem och hon tar hand om dem direkt.

vänliga hälsningar

D3NNI5

That sounds great. May I ask with what kind of issue the support helped you there? It is always great to have good support at an online casino who is able and willing to solve problems, right?