1 månad sedan
My withdrawal date is September 9th 2025.
Shuffle Casino – generell diskussion (sida 12)
1 månad sedan
September 9th 2025.
1 månad sedan
In this case, we have to wait and see if our complaint team will be able to investigate the whole situation now. We actually have a limit of 6-month-old cases because later, we are unable to get the information from the casino.
Hopefully, we'll be able to do something.
1 månad sedan
okay please help me. Thank you so much for your time
1 månad sedan
okay thank you so much.
1 månad sedan
Please stay patient, and soon you will be informed about any next steps.
1 månad sedan
Please reply to some additional questions in your complaint whenever possible.
1 månad sedan
De borde undersöka Shuffles recensioner på den här plattformen; på TrustPilot har de en varningssignal eftersom de tagit bort flera falska recensioner. 
Automatiskt översatt:
1 månad sedan
So, what exactly should we investigate, please? I'm not sure I get your point.
1 månad sedan
Shuffles recensioner på CasinoGuru – kanske de som lämnar positiva recensioner får bonusar, jag vet inte – på Trustpilot har de en etikett som "Falska recensioner".
Automatiskt översatt:
1 månad sedan
Ooh, now I understand.
We try to keep all the user reviews as unbiased as possible, always. It is a difficult task, of course.
If you see the user feedback, though, it's actually mixed, so I believe there are no fake reviews. Hopefully.
1 vecka sedan
I am writing to file a complaint regarding a delayed withdrawal on Shuffle Casino.
I requested a withdrawal on April 27th, 2026, in the amount of R$679.04. Since then, the status has remained "under review" with no clear timeframe provided.
My account is fully verified (KYC completed), and I have not been asked to submit any additional documents. I have also not violated any terms or used multiple accounts.
I contacted support, and they only replied with a generic message saying that my case is under manual review by the compliance team, without giving any deadline or explanation.
It has now been several days without any progress or updates, which is unreasonable for a simple withdrawal request.
I kindly ask for your assistance in resolving this issue and ensuring my withdrawal is processed as soon as possible.
Thank you.
1 vecka sedan
Hello, I understand one would count on easy withdrawal, especially for an already verified account. The best assistance is to be patient and let the casino proceed with the pre-withdrawal check. Sadly, this is not something the casino can skip and even though the delay is inconvenient, just as you said, it has been a few days.
So, your request is understandable, but it falls on the casino to "resolving this issue and ensuring my withdrawal is processed as soon as possible" at least at this stage.
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