Scatterhall Casino – generell diskussion (sida 18)

Får jag fråga dig vad exakt du vill uppnå med det? inget illa menat, följ bara dina inlägg och fråga mig det

Ja, jag förstår inte heller, du kan äntligen låta det vara!

Hi, I'm not the complaints specialist, but your cases seems to be very clear to me. We didn't penalize the casino since you didn't mention the gambling addiction or generally problems with gambling when you asked for the account closure.

I'm aware it may sound like a small detail, but that's something that really matters in the online gambling business. I worked in a casino on my own and many people (long-term customers) asked us to close their accounts simply because I refused to give them a bonus. Then they regretted the decision on the next day, because they wanted to play again and they knew our casino is great.

I agree that it would be better if you couldn't reopen your account straight away. Some players even use the self-exclusion as a protection against losing their winnings. They sometimes request the withdrawal and self-exclude themselves until they receive the payment. Some cool-off period would be nice to have, but it's rather a feature that improves the player's quality of life then something that the casino must have.

Contrary to this, I agree that everyone should stick to their terms and conditions and it really looks like they state:

7.5.3 A self-exclusion implemented by means of this clause will only be removed at your request with a 7-day cooling-off period or after the specified duration of the self-exclusion period.

Since there was a weekend on 11th and 12th, I'm not surprised the second payment hasn't reached your account, but when it comes to the first one, it's a bit longer, but I know that even when you process the international payment immediately, it can take up to 5 business days.

Ja, det kan det vara, men senast det var alltid samma dag eller senast nästa dag, jag är bara förvånad

På masa341 är det redan 10 dagar, vilket är väldigt ovanligt!

Hello,

what I found as the most crucial part of the complaint - is this:

"I am sorry, but I don't see any message in which you clearly stated that you want to close your account due to gambling addiction. If you saved such a message, please forward it to me in a separate email. Thank you."

Additionally:

"Please note that stating a gambling problem as a reason for account closure is a basic requirement for us to proceed with a complaint like this and request a refund. Many players use an option to close their accounts just to take a break from playing, but that doesn't mean that gambling is a serious problem for them. Since you didn't clearly state you have a gambling problem, the casino was allowed to reopen your account and I am afraid that there is not much more we can do in this situation.

Since your account has been closed without an option to reopen it in the meantime, I am afraid that in this case, we are not able to proceed further with your complaint and ask the casino for a refund of your deposits. We would really like to help, but it is impossible for us this time."

Hello there.

Just a kind note: use the reply button instead of using @ - it does not tag profiles here.

Thank you 🙂

If you feel it takes far too long, try to reply to the representative. It seems to be the best option at the moment, I mean here on the forum.

Vad vill jag uppnå? Som du kan se så påverkar det faktum att casinot följer deras villkor även ett stort antal spelare som inte får sina betalningar under de angivna perioderna och bara snabbare (mycket långsamt) om de anger sitt användarnamn. Jag förstår inte hur någon kan vara så godtrogen. Spelare som varken känner till Casinoguru eller Askgambler kommer säkerligen inte att få sina pengar eftersom de inte är offentliga.

Om du håller med här, varför görs ingenting? Negativa poäng för kasinot eller begära pengar som Scatterhall inte borde ha fått under denna period. Det dömdes helt enkelt till kasinots fördel utan efterverkningar. Med 7,2 i betyg men spelarskyddet och ännu mer är till åtlöje.

@ scatterhall 2 betalningar gick ut för en vecka sedan och finns ännu inte på mitt konto, är det problem med betalningsleverantören igen?

men då ska man inte uppge att man kan betala ut 500 euro varje dag

Kan du kolla statusen för mitt uttag? Mitt användarnamn är Mayk

Tyvärr verkar det ta lite längre tid just nu - jag har fortfarande betalningar att göra...

förhoppningsvis kan du få det under kontroll igen - det skulle vara så synd om detta casino

Det fungerade så bra för bara ett tag sedan. Något sådant lämnar ett väldigt negativt intryck.

Hej scatter, betalningen har inte kommit ännu, kan du snälla berätta för mig vad som händer och om de verkligen betalade mig pengarna, de sa till mig att idag skulle jag bli ackrediterad och jag har inte fått något och det väntar fortfarande, jag är börjar bli förtvivlad

Ja, precis som du säger, de senaste 3 veckorna har varit jättebra - nu har min betalning inte behandlats sedan i torsdags och jag har fortfarande 4 betalningar framför mig....

Hi, Yasin. I have closed several casino accounts due to reasons not related with a gambling problem/addiction, sometimes it's because I found something unfair about each casino or I deemed the whole experience as mediocre, so the natural consequence is requesting an account closure. There is something to have in mind: if you approach support and order a PERMANENT account closure, the casino will likely ask you why you are taking such decision and if you mention the reason to request a permanent closure is a gambling problem, the casino MUST try it's best to ignore all sort of requests to reopen said account and BAN you from its sister casinos if possible, but if you close permanently an account for other reasons besides addiction, then the casinos can consider reopening your account if you ask for it. Briefing: if you didn't explicitly tell them you have a gambling problem, then they can reopen your account if you ask for it and reject refund requests, that's why you must always make sure to mention the reason for the closure, specially if it's addiction related. If casinos reopens accounts knowing the users are addicts, said casinos deserves to be labeled as predators.

Hej kära gemenskap, utbetalningarna tar en evighet här. Ibland kom pengarna till mitt konto först 10 dagar efter den påstådda behandlingen. Högre belopp kommer att ta 5+ dagar att bearbeta. Kasinot skyller det på påstådda systemproblem eller för många utbetalningar... så jag har en dålig känsla för mina utbetalningar... ca €2000 finns i rummet.