Hi everyone,
I’ve got all my money out!!! The withdrawal process was a joke I joined on the 3rd of September and after verification I’ve managed 3 withdrawals which too a week to process the 1st 2 and the last one took 12 days don’t get my wrong when the sent the money you get the next day but waiting that long is a joke.
I was asked would I play there again I doubt it with withdraw time like that.
how is everyone else getting on there with verification and withdrawals?
You did?
I was quite hesitant to remain positive! 😀
At least we know there is always a chance of paying, just with an unusually long waiting time, better than nothing, I wager!
I perfectly understand your doubt, though.
Let's see how others are doing! 🤔
last night for all there messing about I was given £20 bonus with £100 wager on it which I won to £34 odd I went to live roulette and put it up to £200 then I withdrew went back today to find it seems to have been taken so they give you a bonus you beat it then they try rob you?
Hey.
think I’ve been done by same rule I won £34.05 threw a bonus and played roulette most I bet was £50 a spin withdrew £200 last night just looked 30mins ago it was put back into my account then taken away
Probably lives games are banned while a bonus is active, this ban shouldn't apply when the wagering requirement is already cleared, I suppose that's why they voided it
Definitely how I didn’t play live casino till the bonus was completed and money put into my account, when I played live it was "my" own money
Have you tried asking support why the balance was voided? You can also file a complaint: https://casino.guru/complaints/all
I’ve been told to add it to my other complaint. I read t&c know min and max play on bonus and I passed it saw it realised
Just a question: Has your bonus balance been converted after you met the wagering requirement?
We deem it fair that once this conversion is made and the bonus money left gets voided, the balance should be considered real money - no previously applied bonus terms should be active.
yeah it has been I checked I had wagered it and saw it change from bonus money into my real balance. When I had bonus money it was 50p-£5 min and max bet I bet between 50p and £1 wagered £100 as told by them
Hmm, so we are probably dealing with unfair rules here. 🙁
The casino's poor rating gives me creeps. I hope there is a way to solve it, but in the future, try to avoid such sites, please.
For now, I wish you great deal of luck!
the only saving grace is that it’s there bonus frustrating I beat it but wasn’t my money, I got out my money and won’t be depositing there again if I don’t get outcome I want it will be closed by end of weekend.
Oh my god. One would need a calculator and calendar to find out what amount is allowed,... Is it just me?
I don't want to sound harsh, but this is ridiculous in my books.
It’s a joke and I’m glad I’ve saw this and won’t play there again, as far as I’m concerned that was my money and I should be able to play as I wish. Who had such stupid rules 30% I was lucky cos when I deposited £200 I bet £250 and with these stupid rules £260 would be my max bet and if I went over that they’d have taken my money
You are absolutely right and I agree with you because it is quite nonsense.
I see that the complaint is slowly moving forward and we will see where we end up. I wish you all a fair settlement and that you get your money in the end.
Anyway, I also think it will be correct if you don't play here anymore. You'll save yourself a lot of trouble. Good luck.
How did you get on withdrawing?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
