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Don’t worry I understand you are busy. It is just a really stressful situation for me. I will look forward to receiving a response.

The amount of stress that you are describing is beyond my comprehension. So, I definitely appreciate your understanding.

Hey Radka. I have received no response to my complaint yet and it has been over a week.

If there has been some delay in responding to your complaint, it may be due to the high volume of complaints, and we are really sorry for that.

I can see that it was now transferred to your complaint resolver, and he will get back to you as soon as possible.

I can understand that it must be really stressful for you to go through this; just please know that we do our best to help you out as well.